ContactWorld for Salesforce Reviews

45 Ratings
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Score 7.8 out of 100

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Reviews (1-2 of 2)

Richard Kersten profile photo
Score 10 out of 10
Vetted Review
Verified User
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Currently was being used by our inside sales force. 85 % of our business is generated through outbound calling (cold calls) and having it link into salesforce is huge! This eliminates the back and forth of going to the phone from your computer. Overall saving our sales force valuable time that is being spent towards other company objectives. The simplicity is great.
  • Simple
  • efficient
  • easy to use
  • quick
  • time saver
  • can be down some times
Well suited for sales teams that are cold calling or using the phones heavily. It is very simple and easy to use. Will save the sales team precious minutes. Having a one stop shop for a sales force when calling is huge!
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Score 7 out of 10
Vetted Review
Verified User
Review Source
My company is using ContactWorld for Salesforce to help keep track of all our clients' information. Since we are such a small company, everyone in the office has the ability to log onto Salesforce and use ContactWorld to help better their department whenever they need to contact customers or understand our target demographic. The main department who uses ContactWorld the most is definitely the sales and marketing department. With these two departments, the teams are able to quickly and easily find contacts for industries we're looking for and find the necessary information on these prospective clients in order for us to market to them and have a stronger engagement rate.
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
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ContactWorld for Salesforce Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
Validate callers (1)
Outbound response (1)
Call forwarding (1)
Click-to-call (CTC) (1)
Warm transfer (1)
Predictive dialing (1)
Interactive voice response (1)
Call scripts (1)
Call tracking (1)
Multichannel integration (1)
CRM software integration (1)
Inbound call routing (1)
Omnichannel inbound routing (1)
Recording (1)
Quality management (1)
Call analytics (1)
Historical reporting (1)
Live reporting (1)
Customer surveys (1)
Customer interaction analytics (1)

About ContactWorld for Salesforce

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.
Categories:  Contact Center

ContactWorld for Salesforce Technical Details

Operating Systems: Unspecified
Mobile Application:No