Seamless.insure

Contemi Seamless.insure is a cloud-native digital insurance software as a service (SaaS) platform offered by Contemi Solutions. According to the vendor, it aims to elevate the digital distribution, customer experience, and end-to-end processes for insurance companies, brokers, and agents. The platform is designed to cater to businesses of varying sizes, from small and medium-sized enterprises (SMEs) to large corporations. It is used by insurers, underwriters, policy administrators, and insurance agents.

Key Features

End-to-End Value Chain: According to the vendor, Contemi Seamless.insure offers modular solutions for the entire insurance value chain, encompassing quote, underwriting, policy management, product builder and management, finance and payment integrations, invoice, commissions & fees, reinsurance, claims management, and settlement price engine. The platform is designed to provide a comprehensive solution for selling and servicing complex insurance products.

Sales & Customer Management: The platform is said to offer flexible and omnichannel marketing, sales, and customer engagement capabilities. According to the vendor, it enables leads, sales, pipeline, and campaign management. It also includes user management, workflow and case management, accounts, integration service, API gateway, API builder, and open API documentation. The platform is said to provide internal chat, live chat, WhatsApp, Line, telephony, and real-time insights.

Omni Channel Distribution: Contemi Seamless.insure allows selling through white-label omnichannel portals, apps, or directly over the phone, according to the vendor. It enables targeted campaign management to reach specific customers and provides flexible reporting and dashboards for agents and brokers. The platform supports personalized portals to meet the individual needs of customers, brokers, agents, and employers, with the aim of enhancing the overall customer/broker experience, employee engagement, and operational efficiency.

Fast, Flexible, Seamless Integrations: The vendor states that Contemi Seamless.insure offers REST APIs for integrating with core systems, including legacy systems. The platform adheres to an open API policy to ensure seamless connections and utilization of data. It facilitates integration with other applications and systems, allowing for easy data exchange and interoperability. The platform is designed to provide a scalable and adaptable integration framework.

Cloud Environment: Powered by AWS and delivered as a service, Contemi Seamless.insure is built on a secure, agile, and cost-effective architecture, according to the vendor. It offers high availability and scalability, reducing the need for infrastructure investment and maintenance. The platform enables users to access it seamlessly from anywhere and at any time.

Workflow, Rules Engine: Contemi Seamless.insure comes with preconfigured workflow and case types, according to the vendor. It is designed to support new engagement models and changing business needs. The platform provides a low-code and no-code environment to visualize processes, change business rules, and automate correspondence. It aims to streamline and automate complex business processes, improving efficiency and reducing manual intervention.