Contentsquare (Clicktale)

Contentsquare (Clicktale)

About TrustRadius Scoring
Score 8.5 out of 100
Contentsquare (Clicktale)

Overview

Recent Reviews

A Good Product

10 out of 10
May 14, 2014
I recommended ClickTale to my clients as a way to monitor and improve their PPC campaigns. If they agreed to utilizing ClickTale, I would …
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The ClickTale Tale

9 out of 10
April 29, 2014
We use ClickTale to uncover user issues and hangups, to uncover problems with technical aspects of the site, to generate testing …
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Pricing

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What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

Features Scorecard

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Product Details

What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Contentsquare (Clicktale) Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: AI-powered recommendations
  • Supported: Multi-channel customer feedback collection

Results and Analysis Features

  • Supported: Heatmap tool
  • Supported: Click analytics
  • Supported: Scroll maps
  • Supported: Form fill analysis
  • Supported: Conversion tracking
  • Supported: Goal tracking
  • Supported: Session Recording and Replay
  • Supported: User Segmentation

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Security and Administration Features

  • Supported: Secure web hosting

Additional Features

  • Supported: Struggle analysis
  • Supported: Merchandising analysis
  • Supported: AI insights
  • Supported: Lookback analysis
  • Supported: Impact quantification
  • Supported: Mobile apps analysis

Contentsquare (Clicktale) Competitors

Contentsquare (Clicktale) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Adobe Target, Chartbeat, and Crazy Egg are common alternatives for Contentsquare (Clicktale).

The most common users of Contentsquare (Clicktale) are from Enterprises (1,001+ employees) and the Retail industry.

Comparisons

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Reviews and Ratings

 (59)

Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
ContentSquare [(Clicktale)] is going deeper on UX understanding than traditional web analytics tools. You can truly understand how a page is used (where users click or even miss click, on which part of the page they are spending most of their time, if some links are clicked but bad positioned on the page...), and that's a thing you can't really measure trough a traditional web analytics tool.
Nuno Luz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.
The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Chris Zagala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The only other website analytical tool I have used is Google Analytics. They both have some overlap but Google Analytics is much more broad, while ClickTale focuses on what it does and provides tools and analysis to work within its area of expertise. When used together, more information is able to be gathered and thus shown the relationship between the behaviours of our visitors.
Dan Briscoe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used CrazyEgg prior to ClickTale. CrazyEgg is simpler to use and much less expensive, but you get what you pay for. ClickTale gives us more capabilities that we desired. If you are a small start up with few people dedicated to the web, go with CrazyEgg. If you are a larger company wanting more capabilities, I would use ClickTale.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google in-page analytics- while it does many of the things Clicktale does and for free, it lacks the full featured offering that Clicktale provides. Mouse Recordings alone are worth it. They allow our new designers to watch and learn from real customers, then create solutions to solve problems the customer didn't even know they had.