Contentsquare (Clicktale)

Contentsquare (Clicktale)

About TrustRadius Scoring
Score 8.5 out of 100
Contentsquare (Clicktale)

Overview

Recent Reviews

A Good Product

10 out of 10
May 14, 2014
I recommended ClickTale to my clients as a way to monitor and improve their PPC campaigns. If they agreed to utilizing ClickTale, I would …
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The ClickTale Tale

9 out of 10
April 29, 2014
We use ClickTale to uncover user issues and hangups, to uncover problems with technical aspects of the site, to generate testing …
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Pricing

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What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Contentsquare (Clicktale) Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: AI-powered recommendations
  • Supported: Multi-channel customer feedback collection

Results and Analysis Features

  • Supported: Heatmap tool
  • Supported: Click analytics
  • Supported: Scroll maps
  • Supported: Form fill analysis
  • Supported: Conversion tracking
  • Supported: Goal tracking
  • Supported: Session Recording and Replay
  • Supported: User Segmentation

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Security and Administration Features

  • Supported: Secure web hosting

Additional Features

  • Supported: Struggle analysis
  • Supported: Merchandising analysis
  • Supported: AI insights
  • Supported: Lookback analysis
  • Supported: Impact quantification
  • Supported: Mobile apps analysis

Contentsquare (Clicktale) Competitors

Contentsquare (Clicktale) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Adobe Target, Chartbeat, and Crazy Egg are common alternatives for Contentsquare (Clicktale).

The most common users of Contentsquare (Clicktale) are from Enterprises (1,001+ employees) and the Retail industry.

Comparisons

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Reviews and Ratings

 (59)

Ratings

Reviews

(1-13 of 13)
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Dan Briscoe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Haven't been able to measure ROI yet, but it has definitely allowed us to improve our website. We recently published a page that took us about 6 hours of time to develop, and we were about to invest another 10 hours to improve the page. We watched how visitors were interacting with the page and decided the content was not valuable so we deleted the project and saved us 10 hour of time.
April 29, 2014

The ClickTale Tale

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Better understanding of analytical results
  • Better efficiency b/c we're able to direct agency resources to the source of issues faster and earlier
  • UX and A/B testing is driven by actual customer experiences on the site
Ryan Freeman | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Leor Maizel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • ClickTale's heatmaps have definitely informed conversations as to what features users are interacting with and whether a feature is findable.
  • Coupled with my company's proprietary A/B test platform, ClickTale has been a useful validator of results.
Art Zippel, CUA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • I learned how effective some of our image carousels were. How only 10% of a page visitors were being exposed to only the first slide. People were scrolling down or leaving the page without ever being exposed to 90% of the content. Once I provided this input to stakeholders it was an easy sell to redesign this aspect of the page.
  • I used the mouse-move heat map to analyze user interaction with the footer. Showing stakeholders the before and after redesign heat maps did wonders for improving my credibility as an usability analyst.
  • We used Clicktale to help analyze our 404 error page effectiveness. Our redesign gave us a 14% lower bounce rate on our redesigned 404 error page. Stakeholders appreciated a quantitative measure to gauge the success of that project.
Vishal Maru | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Improvement in landing page conversions directly contribute to revenue for us. By implementing the actionable insights that we got from the tool, helped us improve landing page performance drastically which contributed to increased revenues.