Contentsquare (Clicktale)

Contentsquare (Clicktale)

About TrustRadius Scoring
Score 8.5 out of 100
Contentsquare (Clicktale)

Overview

Recent Reviews

A Good Product

10 out of 10
May 14, 2014
I recommended ClickTale to my clients as a way to monitor and improve their PPC campaigns. If they agreed to utilizing ClickTale, I would …
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The ClickTale Tale

9 out of 10
April 29, 2014
We use ClickTale to uncover user issues and hangups, to uncover problems with technical aspects of the site, to generate testing …
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Pricing

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What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Google Analytics?

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Features Scorecard

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Product Details

What is Contentsquare (Clicktale)?

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Contentsquare (Clicktale) Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: AI-powered recommendations
  • Supported: Multi-channel customer feedback collection

Results and Analysis Features

  • Supported: Heatmap tool
  • Supported: Click analytics
  • Supported: Scroll maps
  • Supported: Form fill analysis
  • Supported: Conversion tracking
  • Supported: Goal tracking
  • Supported: Session Recording and Replay
  • Supported: User Segmentation

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Security and Administration Features

  • Supported: Secure web hosting

Additional Features

  • Supported: Struggle analysis
  • Supported: Merchandising analysis
  • Supported: AI insights
  • Supported: Lookback analysis
  • Supported: Impact quantification
  • Supported: Mobile apps analysis

Contentsquare (Clicktale) Competitors

Contentsquare (Clicktale) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities.

Adobe Target, Chartbeat, and Crazy Egg are common alternatives for Contentsquare (Clicktale).

The most common users of Contentsquare (Clicktale) are from Enterprises (1,001+ employees) and the Retail industry.

Comparisons

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Reviews and Ratings

 (59)

Ratings

Reviews

(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
ContentSquare [(Clicktale)] is used by webanalytics team mostly (3 people). Digital marketers and UX designers are also part of regular users, even if they are working closely with data analysts.
We are using ContentSquare [(Clicktale)] to better understand user behavior and identify their pain points when going through our website and especially in our business quotes.
Nuno Luz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We're currently using ClickTale to capture and make it easy for us to search and analyze customers behavior online via heat maps and session recordings. More than that, it allows us to search specific customer segments and define key business metrics and KPI's that allows us to get insights and even specific alerts for when one of the KPI's change.
We use ClickTale across departments, with our sales, customer service, and analytics teams all using it on a daily basis.
Having these insights helps us to identify gaps and opportunities within our website to lead change requests or even tests that are being done by the different product teams and also drive business insights.
Chris Zagala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ClickTale is used in conjunction with other analytical tools such as Google Analytics to help track the effectiveness of our websites flow and layout. Mainly used by the Marketing Department to determine future trends and areas which our sales team should focus on, ClickTale provides data that helps guide our companies short- and long-term projects and goals. The ability to see what areas of our websites generate the most interest enables us to make educated decision, with proof to back them up.
May 14, 2014

A Good Product

Score 10 out of 10
Vetted Review
Verified User
Review Source
I recommended ClickTale to my clients as a way to monitor and improve their PPC campaigns. If they agreed to utilizing ClickTale, I would then assist in managing their account.
Dan Briscoe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our marketing department uses ClickTale to analyze the performance of our website. We especially like the detailed heat map sections, the conversion funnels that allow segmentation, the visitor recordings, and the form completions. We are able to drill down and find problem areas of our website, and when we locate them, we can watch visitor recordings to see actual visitors using our website.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ClickTale is currently being used by our marketing department to analysis features, layout and design for our eCommerce platform. After 2 years in the making we wanted a product that would help us determine if we were meeting the needs of our customers from a UI/UX experience. Clicktale gives us the raw customer interactions that we need to be able to make wise decisions on product updates, and changes.
April 29, 2014

The ClickTale Tale

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ClickTale to uncover user issues and hangups, to uncover problems with technical aspects of the site, to generate testing hypotheses, to validate UX, and as a starting point to brainstorm new ideas for content, pages, functionality, etc.