Easy and user-friendly that is what I'll call Contivio!
One of the best things about Contivio is that it combines both chat and phone calls which otherwise can be difficult to track. Earlier …
Contivio.com
Contivio.com
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What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Product Details
What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Contivio.com Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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One of the best things about Contivio is that it combines both chat and phone calls which otherwise can be difficult to track. Earlier than implementing this program the organization was using different tools to manage chats and phone calls but Contivio has simplified the process by keeping it all in one place. Its ability to integrate different features within a single application is a huge advantage to those who interact with clients or deal with customer service.
- I like the feature of a recorded call which works well for me because I mostly need details from the conversation
- In case I have a question, I don't need to get back to the client for clarification, I can always rerun the call and listen up
- It is easy to use and quite user friendly, I haven't yet faced any issues in setting up Contivio
- Sometimes it needs multiple tries to sign in and this has been troublesome
- At times I have missed call records and it bugs when you really need to listen to the call for details
- If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
November 19, 2018
Great for call centers, not for sales
It's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.