TrustRadius
Contivio.com is a call center software offering from Contivio.com.https://dudodiprj2sv7.cloudfront.net/product-logos/Dh/hQ/TJGNB9F9Q9LQ.pngGreat for call centers, not for salesIt's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.,It's great for call center setups It's nice to have the ability to use the desk phone or a soft phone It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.,No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings. No web portal for easily adjusting call forwarding or status Requires signing in and out every day because it will log out randomly.,6,Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker It's provided a uniform system for our entire company It isn't very user friendly, so the transition to Contivio was very rough,Jive Hosted VoIP
Unspecified
Contivio.com
1 Ratings
Score 6.0 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Contivio.com Reviews

Contivio.com
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101
Show Filters 
Hide Filters 
Filter 1 vetted Contivio.com reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
Brian Hopper profile photo
November 19, 2018

Contivio.com Review: "Great for call centers, not for sales"

Score 6 out of 10
Vetted Review
Verified User
Review Source
It's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
It's best suited for call centers, not for sales teams.
Read Brian Hopper's full review

Contivio.com Scorecard Summary

Feature Scorecard Summary

Call forwarding (1)
6
Click-to-call (CTC) (1)
9
Warm transfer (1)
9
Call tracking (1)
8
CRM software integration (1)
8

About Contivio.com

Contivio.com is a call center software offering from Contivio.com.
Categories:  Contact Center