2 Ratings
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Score 7.8 out of 100

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November 19, 2018
Brian Hopper | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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It's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
It's best suited for call centers, not for sales teams.
Read Brian Hopper's full review Scorecard Summary

Feature Scorecard Summary

Call forwarding (1)
Click-to-call (CTC) (1)
Warm transfer (1)
Call tracking (1)
CRM software integration (1)

What is is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Categories:  Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No