LCRM is not for the resource light organization
Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified …
Overview
What is Convio Luminate (discontinued)?
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.
Recent Reviews
Pricing
N/A
Unavailable
What is Convio Luminate (discontinued)?
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Bloomerang?
Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…
What is DonorPerfect?
DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives…
Product Details
- About
- Tech Details
What is Convio Luminate (discontinued)?
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.
Convio Luminate (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(18)Attribute Ratings
Reviews
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January 17, 2020
LCRM is not for the resource light organization
Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified gift processing and receipting, campaign tracking as well as our donor pipeline. In addition to that, it houses individual donor information, everything from phone number to address to date of birth.
- Acknowledgments
- Gift Entry
- Big Investment
- It's a sales program with a donation management overlay so it has some troubles around reporting.
- Hard to work with
- Resource intense
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.
February 15, 2017
Not a big LCRM fan...
Luminate CRM is used by both our fund development department and our programs department to log contacts, track donation and registration income, measure reach of programming, and store contact information.
- Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
- In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
- Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
- The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
- Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.