TrustRadius Insights
Users of the software have praised the exceptional customer service and responsiveness of the support team. The platform has made it easy …
Overview
What is Convirza?
Convirza (formerly LogMyCalls) is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.
Recent Reviews
Pricing
N/A
Unavailable
What is Convirza?
Convirza (formerly LogMyCalls) is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.convirza.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is CallRail?
CallRail offers phone call tracking, recording and analytics.
What is ServiceTitan?
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and…
Product Demos
Convirza Demo Series: Call Tracking Attribution & Dynamic Number Insertion (DNI) Feature
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Convirza?
Convirza (formerly LogMyCalls) is an enterprise call tracking and call optimization platform that combines traditional call tracking with analysis of phone calls. Convirza uses speech recognition technology and algorithms to gauge lead quality, measure conversions and take action with full marketing automation. The solution aims to help marketers make better decisions, improve close rates and increase revenue.
Convirza is designed for businesses of all sizes, media/publishing agencies, call centers, and more, it is a call recording solution that helps track and analyze calls to understand caller intent and behavior.
Convirza Integrations
Convirza Competitors
Convirza Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Convirza (formerly LogMyCalls) is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.
The most common users of Convirza are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users of the software have praised the exceptional customer service and responsiveness of the support team. The platform has made it easy for users to track phone call attribution, providing valuable insights into the effectiveness of their marketing efforts. Customers have found the monthly reports to be timely and appreciated the quick response to their questions. With the help of this software, users have been able to fine-tune their ad budget, identify untapped advertising networks, and track different marketing sources to determine their impact on call volume.
The software has also been valuable in holding traditional advertising agencies accountable for their claims. Users have utilized the platform to track and listen to calls, offering tips to clients for improvement. By using this software, users have been able to determine which marketing channels are effective and where to allocate their advertising dollars. Overall, users have found the software to be simple yet effective, providing total control over functionality and analytics for measuring campaign response and effectiveness. It has helped businesses optimize their marketing expenses, improve customer care, and make data-based decisions to improve ROI.
Users who have reviewed Convirza commonly recommend the following:
-
Request onboarding/training at the start to eliminate questions and ensure a smooth implementation. This recommendation comes from users who found it beneficial to have guidance and support during the setup process.
-
Discuss how the service will be used and do a trial setup to confirm that all requirements are met. Users suggest having clear communication about their specific needs and testing the functionality before fully committing to Convirza.
-
Ensure total communication with Convirza and clarify reliability, downtime, and support details. Many users advise discussing these aspects with Convirza to avoid any potential issues or confusion down the line.
Overall, users find Convirza to be a valuable tool for call tracking and marketing optimization. They appreciate features such as easy implementation, comprehensive user management, and excellent customer support.
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
August 31, 2021
Very Helpful Tool For Resigning Clients
We are a direct mail company and our clients use Convirza for call tracking. With very few exceptions in the past year, it always fires up quickly and accurately. It is easy to send the clients reports. It is an excellent tool for advertisers to gauge exactly how many calls they get so they cannot say they are not getting a response when we can send them a report with details of every call.
Just this morning I needed assistance when a client called me to report a glitch in their ring through, so I called Nathan and he was immediately responsive in attempting to work out the problem.
Just this morning I needed assistance when a client called me to report a glitch in their ring through, so I called Nathan and he was immediately responsive in attempting to work out the problem.
- Allows clients to track & even listen to all the calls that come in through call-tracking.
- Once you understand how it works, the interface is very easy to navigate to pull up client reports.
- It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
- Sometimes when attempting to pull up a report, the wheel just spins for a while and doesn't open to permit me to access a client's report, but this is rare. It seemed to happen fairly often at one point in 2020, but I rarely have the issue now.
- Call Tracking
- Ability to pull up reports that contain callers numbers, the time they called, and also listen to how the phone call was answered.
- If I listen to my client's calls (which I let them know that I will do on occasion) and the phones are not being answered properly or callers are being given misinformation (incorrect hours, showroom not open, etc.) I can advise the client to speak to the call taker about this. They almost always really appreciate the input.
- It has helped with resigns, as it is proof of the exact number of calls they received and the average duration of the call. If a client is getting a lot of calls through us, but not closing a lot of sales, it is clear that the problem may need to be fixed on their end.
Score 8 out of 10
Vetted Review
Verified User
Convirza is a great tool for tracking and measuring campaign response. We use it in both print and digital advertising to measure the efficacy of campaigns and make data driven decisions. It's been a game changer in allowing us to more accurately track response to advertising activities and get a better handle on what's working in the market.
- Provisioning of toll-frees for campaigns
- Real-time tracking of response
- Monitoring and auditing of campaigns
- Dynamic call tracking
- Call Tracking
- Automated Reports
- Reduce costs, allowing us to determine efficacy of campaigns
- Increased efficiency meaning we're able to focus efforts on responsive campaigns
I've not explored other products like Convirza.
May 25, 2021
Affordable, accurate, easy to implement
Score 10 out of 10
Vetted Review
Verified User
We use Convirza for our own marketing campaigns and for client campaigns. Specifically, we use it to trace inbound phone calls to the proper marketing channel in order to have proper attribution in various CRM systems. Without this information, we would only be able to track inbound lead forms. Convirza preserves the data chain.
- Dynamic number insertion--easy to implement.
- Online dashboard--easy to understand and manage.
- Call recording--easy to scan to see if calls are legitimate leads.
- Occasionally you will be assigned a number that garners calls for the old business it belonged to
- The web interface can glitch every now and then, especially during login
- The system logs you out frequently for inactivity. I wish it didn't trigger so quickly.
- Call tracking
- Call recording
- Reporting
- Client retention--being able to show the number of inbound phone calls based upon your specific marketing efforts is a hue plus
- More complete data--taking inbound calls into account allows us to get a fuller picture of what marketing efforts are most and least effective
- Client appreciation--many are not aware that this service exists and are very enthusiastic about the data
- CallRail and DialogTech
Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
February 01, 2018
Convirza is a fantastic and VERY affordable call tracking platform.
We use Convirza to track all of our phone calls to action in print, digital, and online content and website. It allows us to not only measure response rates via phone calls, but we also are able to have the sales managers listen to calls and review them for coaching and address missed opportunities.
- Love having access to numerous numbers that we can recycle at the end of campaigns.
- It is very helpful to our sales team to identify missed opportunities and coach-up.
- Adds a layer of attribution that we didn't have before.
- Having the feature that announces what campaign this call is coming from is a very neat feature and should be a very valuable asset for the sales teams.
- I would like to see an API with Salesforce.
- I would like to see an API with Marketo.
- Conversion doesn't mean actual conversion into revenue. Would love to see the ability to get this into a full attribution model.
- The announcement of where this call came from can be distracting to sales reps, even though it should be a great help, we disabled it because it bothered them too much.
- I don't have specific numbers for a true ROI assesment but the investment is so small for us ($200/mo) that any business that comes via these calls will more than adequately cover this small cost.
- This has been a great tool for our Inside Sales Manager as she has been able to correct habits and activities of her sales team.
- We have had zero negative impact and this has been nothing but a help for us. It isn't a full solution but it is a step in the right direction.
- Setrics
Convirza blows away what we had with Setrics. Setrics allowed us to create unique phone numbers, but it did not have anything like Convirza's conversation analytics feature. The ease with which we set-up new campaigns and numbers is so fast and simple that it only takes a minute or less. Having the recording of the calls is also head and shoulders above what we had before in just a number assignment system.