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Coosto

Coosto

Overview

What is Coosto?

Coosto is a single solution for social media applications.  Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and…

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Recent Reviews

TrustRadius Insights

Users have reported frequent errors and poor support, with no feedback provided about support follow-ups. However, despite these …
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Pricing

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What is Coosto?

Coosto is a single solution for social media applications.  Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The vendor says…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…

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Product Demos

Wizard101 NEW Fantastic Voyage Gauntlet Battle Demo With Jock Coosto

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Product Details

What is Coosto?

Coosto is a single solution for social media applications.  Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The vendor says their user-friendly interface and unmatched data quality ensures that many people choose their solutions.

The vendor says their product is mainly used for: 

  • Customer service via social media in large and small teams 
  • Reputation monitoring, including competitive and market analysis 
  • Publishing and measuring the best social media content
  • Data research based on social media analytics

Coosto Features

  • Supported: All-in-one social media software tool
  • Supported: Realtime Monitoring and Alerting
  • Supported: Deep-Dive Search Opportunities and Analytics
  • Supported: Directly Respond to Social Media Messages
  • Supported: Customer Service Work Flow and Automatic Client Case Management
  • Supported: Direct Planning and Publishing on Multiple Platforms
  • Supported: For 200 Countries in 150 Languages

Coosto Screenshots

Screenshot of Coosto Monitoring: Activity & SentimentScreenshot of Coosto Monitoring: AuthorsScreenshot of Coosto Monitoring: Languages & CountriesScreenshot of Coosto Monitoring: Realtime DashboardScreenshot of Coosto Engagement: Feed InboxScreenshot of Coosto Engagement: Respond directlyScreenshot of Coosto Engagement: Realtime DashboardScreenshot of Coosto Monitoring: GPS TrackingScreenshot of Coosto Monitoring: Compare Queries

Coosto Integrations

Coosto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesThe 200 languages most in use

Coosto Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have reported frequent errors and poor support, with no feedback provided about support follow-ups. However, despite these challenges, Coosto has proven to be valuable in various social media management scenarios. Many organizations utilize Coosto within complex structures to efficiently monitor multiple channels and coordinate with multiple employees. Stakeholders such as analysts, webcare employees, and editors rely on Coosto to manage social media accounts for their own company and clients. This allows them to save time and have an overview of all activities in one central place.

In addition to social media management, Coosto is also utilized by digital services development teams as a research tool. By analyzing public comments and criticism through Coosto, these teams enhance their user research and experimentation work for various digital services. The insights gained from Coosto help them understand public concerns and sentiments, which then inform the development of communication strategies and drive campaign direction and strategy.

Despite its flaws, Coosto serves as a valuable tool for agile service and communication teams. It provides them with insights into public opinions and opportunities for improvement. Through these insights, teams can develop effective communication strategies and align their campaigns with the needs and concerns of the public.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Bram Koopman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is being used for monitoring trends - social media content management & planning.
  • Monitoring trends
  • Webcare
  • Wupport
  • The dashboard is only useable in full screen, not in compartments
  • Rather expensive
Coosto is well suited for finding trends.
Coosto is much more user friendly and more complete.
2
Engagement | trends | search | webcare
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