Copper could be the CRM solution your company needs to excel!
We use Copper to do several things. For one, organizing our thousands of contacts at hundreds of schools throughout our territory, with …
Copper
Copper
Starting at $25 per month per user
View PricingOverview
Recent Reviews
Popular Features
View all 31 featuresIntegration with email client (e.g., Outlook or Gmail) (19)
8.2
82%
Custom fields (19)
8.0
80%
Customer data management / contact management (19)
5.9
59%
Task management (19)
4.7
47%
Reviewer Pros & Cons
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Pricing
View all pricingBasic
$25.00
Cloud
per month per user
Professional
$59.00
Cloud
per month per user
Business
$119.00
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.copper.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Features Scorecard
Sales Force Automation
4.6
46%
Customer Service & Support
3.4
34%
Marketing Automation
2.8
28%
CRM Project Management
3.8
38%
CRM Reporting & Analytics
6.3
63%
Customization
5.2
52%
Security
8.4
84%
Social CRM
2.1
21%
Integrations with 3rd-party Software
2.0
20%
Platform
7.3
73%
Product Details
What is Copper?
Depending on the size of the user's business, the Copper CRM solution has features encompassing marketing automation and nurturing, to lead management, within a customer relationship [CRM] tool.
Sales Management
Copper's features depend on the edition required. A list of features follows:- Leaderboard (Business)- Spark friendly competition with sales leaderboards that show who the top performers are by revenue, meetings set, calls made, and emails sent.
- Lead Management (All Plans) With the CRM system, manage new leads through a qualification process to build sales pipeline and win new business. Recommended for project management.
- Lead Generation (All Plans) - Support lead generation efforts, capture, nurture, and convert more leads to customers, right from Gmail.
- Lead Tracking (All Plans) - Spend less time tracking, organizing, and managing sales prospects—and focus on converting leads to customers.
- Opportunity Management (All Plans) - Use the CRM Product, and track deal progress with visual pipelines, which can feature opportunities with social media, customer experience, and marketing, from lead to close
- Sales Management (All Plans)- Sales management tools, automation, and insights that grow your business.
- Sales Process Management (All Plans) - Define and create sales stages, forecast future revenue, and identify problem areas in a funnel.
- Sales Funnel Management (All Plans) Qualify, track, and measure the opportunities in a sales funnel to nurture them into thriving customers.
- Sales Workflow (Professional & Business Plan) - Automate tedious and repetitive sales tasks with sales workflow to drive efficiency throughout the sales process.
- Inside Sales (All Plans) - Get a complete view of inside sales pipeline by tracking important customer data and work opportunities more efficiently.
- Sales Tracking (All Plans) - Track sales data of any kind, in any timeframe, so users can estimate the close date of each deal and know if the sales quota will be hit.
- Sales Forecasting (All Plans) - Built-in sales forecast reports display potential revenue by expected close date to keep a pulse on a pipeline, plan ahead and course correct.
- Sales Analytics (All Plans) - Get the insights needed to make better decisions, and coach a sales team to success.
- Sales Dashboards (All Plans) - View critical sales insights with a set of dashboards that keep a pulse on sales opportunities.
- Pipeline Management (All Plans) - Build and customize multiple pipelines to manage different business processes for any team, service or line of business.
- Pipeline Reporting (All Plans) - Quickly see all open opportunities and their associated value in each stage of the sales process.
- Pipeline Analysis (All Plans) - Track, measure, and analyze on key sales pipeline metrics to ramp up sales performance, stay on target, and hit goals.
- Goal Tracking (Business) - See how sales numbers are tracking and where they are headed to end the quarter against a goal.
- Multiple Currency (Business) - Record, report and manage opportunities in multiple currencies and get real time currency conversions.
Copper Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Integrations with 3rd-party Software Features
- Supported: Marketing automation
Platform Features
- Supported: Mobile access
Copper Integrations
Copper Competitors
- HubSpot CRM
- Pipedrive
- Salesforce
Copper Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Comparisons
View all alternatives
Frequently Asked Questions
What is Copper?
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
How much does Copper cost?
Copper starts at $25.
What are Copper's top competitors?
HubSpot CRM and Pipedrive are common alternatives for Copper.
What is Copper's best feature?
Reviewers rate Single sign-on capability highest, with a score of 8.9.
Who uses Copper?
The most common users of Copper are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.
Reviews and Ratings
(58)
Reviews
(1-18 of 18)- Popular Filters
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I have only watched reviews of a few other CRMs before seeing Copper so I was lucky enough to find Copper early on in the search.
January 04, 2022
Started out strong, but dropped off a cliff when asked to cancel
Much prefer Zoho based on the full spectrum of items Zoho offers
November 09, 2021
Copper deserves the Gold Medal.
We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
September 11, 2021
Copper: Easy to set up and use
In all fairness, other CRM tools I have used were set up by a corporate IT person who knew much more than I do about programming. Therefore, those were easy to use and had the features I expected them to have. Whereas I, with minimal IT experience, set up Copper by myself. It works very well for what we do, so it is a very user-friendly program.
September 10, 2021
Copper is user friendly
When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from the CRM. Copper has all of that. Pipedrive had some issues and I wanted to move away from them. Copper has been great.
September 10, 2021
StandardC and Copper
Much less expensive and easier to set and use than Salesforce. We did not evaluate other systems.
July 27, 2021
Copper the new Gold!!
- Salesforce.com, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zoho CRM, HubSpot CRM and Totango
The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products.
It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar within Gmail and can be hidden if needed.
February 06, 2021
TERRIBLE customer service. DECEPTIVE cancellation policy. Avoid.
Copper is cheaper than Hubspot if you have a lower amount of users and still need advanced features. However, the TERRIBLE customer service and DECEPTIVE cancellation policy should make you think twice before trying to save a few bucks.
March 12, 2020
Copper works like "gold" for me
I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
More complete than SugarCRM by a long shot with reporting and ability to seamlessly integrate with ANYTHING at all. Less complicated than Salesforce Lightning from implementation and maintenance but Copper lacks deep customization ability and sheer size. Zoho CRM is a dying CRM in my opinion that, like SugarCRM, fail to innovate or just put new makeup on the same crappy overlay/process. Copper is sleek, easy to use and informative from a data perspective without having a separate certification and HUGE implementation fees attached.
Copper is right in the middle in terms of price when comparing other CRMs, which is actually pretty awesome because I've used about 10 other CRM's and I've never been happy until I started using Copper. Pipedrive was very competitively priced, but I couldn't stand the UI. Others, like Salesforce and HubSpot, were so expensive it would have destroyed my business.
I didn't have much authorization in the selection of Copper, however, I have looked into switching costs and leaving Copper due to their limited workflow automations. HubSpot and Salesforce look more robust and integrated with our other marketing tools.
We are too sunk in with Copper into Slack, our backend, and current sales process to switch over and learn again. As a result, we have decided to stick with Copper and wait anxiously for their new product updates.
We are too sunk in with Copper into Slack, our backend, and current sales process to switch over and learn again. As a result, we have decided to stick with Copper and wait anxiously for their new product updates.
March 01, 2019
It’s not gold, but Copper does it’s job.
Copper is simple and free, and we didn’t have a need for a more elaborate CRM that didn’t have event specific features. We do utilize a more specific marketing flow for drip campaigns but for basic email tracking for sales, Copper does what it needs to.
November 27, 2018
Copper - A CRM as good as gold!
For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much more. Second, Copper is designed with the end user in mind. It has to be one of the simplest CRMs I have ever used. Additionally, Copper has fantastic customer success managers who make sure you are getting the most out of the platform. Lastly, Copper has very competitive pricing and offers many features of the big name CRMs at a much more economical price point.
September 14, 2017
ProsperWorks is the best CRM out there for SMBs
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
September 08, 2017
Lightweight, Easy to Use, Google Apps Integrated CRM
ProsperWorks had the robust Google Apps integration, Forecasting, Roles/Permissions, and Opportunity Tracking and the price point was right for us. All of the other softwares we evaluated (except Salesforce) where missing one or more of the features. We didn't go with Salesforce as it was too heavy for our needs and the interface wasn't as user friendly as ProsperWorks.
March 24, 2017
Google's ProsperWorks CRM is here to play
It is a very powerful tool to the level of Sugar and Salesforce. With its tight integration, as a Google product, it is seamless and really assists in managing communication with clients. While Zoho offers a great low-cost solution, ProsperWorks definitely hits the mark for SMB. If you are looking at a CRM you should give ProsperWorks a good look as we were very pleased that we didn't go with HubSpot and moved to Prosper as they didn't nickel and dime for basic functions. Free is good, until you realize it is not free at all (HubSpot).
November 01, 2016
ProsperWorks amazing Gmail integration for small teams
We selected to test ProsperWorks and then switched back to Insightly because we had workflows set up and training created specific to Insightly. The cost for Prosperworks with fewer features than our current CRM made it easy to decide to switch back, at least for now. We might give it another shot when there are less high priority projects on the plate (maybe between Christmas and the New Year). Since then however, I have helped a friend choose Prosperworks at the outset of launching her new business. She had a lot of old contacts that she wanted to eventually nurture and needed a simple way to gather and consolidate lead information while working almost exclusively within Gmail. With Prosperworks she was able to discover new emails from past contacts, refine her standard email messaging to something more personalized and closed her first couple of sales via Prosperworks.