TrustRadius Insights
Copper, formerly known as ProsperWorks, offers a range of use cases that help businesses streamline their sales and customer relationship …
Starting at $25 per month per user
View PricingOverview
What is Copper?
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
Recent Reviews
Popular Features
- Custom fields (19)8.080%
- Integration with email client (e.g., Outlook or Gmail) (19)7.676%
- Customer data management / contact management (19)5.252%
- Task management (19)4.646%
Pricing
Basic - Paid Annually
$25.00
Cloud
per month per user
Basic - Paid Monthly
$29.00
Cloud
per month per user
Professional - Paid Annually
$59.00
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.copper.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Copper?
Copper is a CRM for businesses that need to manage more leads & grow customer relationships — but don't have time for data entry, repetitive admin tasks, or complicated tools.
Copper integrates with Google Workspace, so it logs emails and other interactions to the right contact automatically. Users can also see sales and relationship essentials from email threads to past interactions, files, and tasks. Copper also reminds the user to reach out to contacts and follow up on deals.
Copper boasts users among 30,000+ businesses in over 110 countries (speaking 7 languages!) in building more valuable, longer-lasting relationships.
Highlights:
Google Workspace integration: Copper works with Gmail, Calendar and Drive so users don't have to switch tabs to add leads, track emails conversations, add files and manage tasks.
Copper Chrome extension: Simplifies contact management by adding new contacts directly from Gmail and Google Calendar.
File retrieval: Files and Google docs sync to Copper contact records automatically to help quickly surface customer files across company and deal records, and attach suggested files in Gmail.
Highlights:
Google Workspace integration: Copper works with Gmail, Calendar and Drive so users don't have to switch tabs to add leads, track emails conversations, add files and manage tasks.
Copper Chrome extension: Simplifies contact management by adding new contacts directly from Gmail and Google Calendar.
File retrieval: Files and Google docs sync to Copper contact records automatically to help quickly surface customer files across company and deal records, and attach suggested files in Gmail.
Copper Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Integrations with 3rd-party Software Features
- Supported: Marketing automation
Platform Features
- Supported: Mobile access
Copper Video
Introduction to Copper CRM
Copper Integrations
Copper Competitors
Copper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
Copper starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.7.
The most common users of Copper are from Small Businesses (1-50 employees).
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Reviews and Ratings
(62)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Copper, formerly known as ProsperWorks, offers a range of use cases that help businesses streamline their sales and customer relationship management processes. Users utilize Copper to track sales opportunities, clients, and prospects, allowing for efficient follow-up and driving business growth. The software's functionality extends beyond managing contacts, as it also serves as a hub for storing documentation related to quotes, waste profiles, manifests, and invoices within each client's account, contributing to organization and efficient business growth. Copper helps maintain client information and calendars for calls and emails, ensuring that important interactions and meetings are not missed. This enables sales and marketing teams to build pipelines, track prospects, and forecast opportunities effectively. Additionally, Copper integrates seamlessly with G-Suite products, simplifying lead generation, activity tracking, and pipeline reporting for Business Development and Sales teams.
Users appreciate the versatility of Copper in various business processes across multiple departments within organizations. Because it serves as a centralized platform for contact management, follow-up tasks can be automated with reminders for timely interactions with prospects. Furthermore, the software's integration with Google G-suite and other tools expands its capabilities and makes it adaptable to different workflows. Copper's robust API also allows users to integrate it with other platforms.
While some users have reported challenges with customer service experiences when dealing with additional charges or cancellation requests, overall feedback indicates that Copper is a valuable CRM tool. It is praised for its ability to organize contacts, manage workflows, export business data and metrics, and track analytics. Despite comparisons to other CRMs in terms of feature development and integrations, users acknowledge that Copper fulfills their basic CRM needs effectively.
Intuitive and User-Friendly UI: Multiple users have praised Copper's UI for being beautiful, easy to navigate, and straightforward. They found it intuitive and didn't require extensive training for their team.
Seamless Integration with Gmail: Many reviewers appreciated Copper's integration with Gmail and Chrome extension. It automatically tracked and updated prospect and lead activity in the CRM, streamlining data entry and keeping them up-to-date on sales activities.
Effective Sales Process Tracking: Several users highlighted Copper's ability to track sales processes, customer interactions, and integrate with other tools. They found this feature beneficial for analyzing won and lost revenue among their sales teams.
Cons:
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Limited API requests: Several users have mentioned that they encountered the error message "Request failed with status code 429." This indicates that there is a limitation on the number of API requests allowed, causing inconvenience and disruptions in their workflow.
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Lack of customization options: Some reviewers have expressed frustration over the limited customization options available in Copper. They feel restricted by the software's inability to adapt to their specific business needs, leading to inefficiencies and compromises in their daily operations.
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Steep learning curve: A few customers have found Copper to have a steep learning curve, requiring significant time and effort to fully grasp its functionalities. These users felt overwhelmed by the complexity of navigating through the software and understanding its features, which hindered their ability to utilize it effectively from the start.
Users commonly recommend trying out ProsperWorks and purchasing it if you like it. They suggest exploring the free trial of ProsperWorks as a good starting point for a basic sales platform. Additionally, users advise considering integrations with other software and getting a demonstration of how they work in the ProsperWorks environment. Another common recommendation is to update and use ProsperWorks regularly to fully benefit from its features. Users find ProsperWorks great for small or medium-sized businesses due to its affordability, ease of use, and integration capabilities. They also suggest using Gmail as the primary email software with ProsperWorks. Overall, users highly recommend ProsperWorks as the best CRM they have ever used and discourage wasting time looking at other options. They emphasize taking advantage of the support offered by ProsperWorks and asking all questions to make the most out of the platform. Lastly, users highlight that financially, ProsperWorks is a better deal than Salesforce if you primarily use Gmail.
Attribute Ratings
Reviews
(1-20 of 20)Companies can't remove reviews or game the system. Here's why
- Copper has allowed us to keep the customer up to date with the status of their project at any time and that is essential to repeat business.
- Copper has greatly increased our communication with our customers overall.
- Copper has greatly increased the overall organization of our company and the company's workflow.
January 04, 2022
Started out strong, but dropped off a cliff when asked to cancel
Score 1 out of 10
Vetted Review
Verified User
- Negative ROI based on multiple charges after asked to cancel - and since their customer service has not addressed it Negative ROI on time - I should not have to beg to cancel
November 29, 2021
Bad copper experience - RUN and don't make a big mistake
Score 1 out of 10
Vetted Review
Verified User
- Loss in mail deliverability (Google said so)
- No marketing pipeline ...
November 09, 2021
Copper deserves the Gold Medal.
- The ability to nurture abandoned prospects via Sequences has proven to be a great tool for our Business Development Team. Rather than leaving the nurturing to Marketing, the BD Team is able to play a more active role in reviving abandoned Opportunities with a higher potential for conversion to clients.
- Probably the biggest positive impact Copper has had for our company is its ability to export to Sheets. As a financial services company, we live inside of spreadsheets and are constantly crunching numbers. Being able to pull important data out of Copper and into a tool like sheets has allowed us to create a robust series of charts and metrics enabling us to tweak our performance for the better.
- The biggest negative impact Copper has had on our overall business might be in the inability to track interactions between members of our company that don't have Copper licenses. While we don't need every member of our company to use all of the features within the CRM platform, the lack of email tracking for all people within our company causes the interaction counts for prospects/clients to be skewed and not reflect the true count of total interactions.
September 11, 2021
Copper: Easy to set up and use
Score 9 out of 10
Vetted Review
Verified User
- It has helped us grow our business.
- It has helped us track sales and services.
- It has helped us store documentation.
- It has helped us maintain communication with our clients.
September 10, 2021
Copper is user friendly
- Increased ROI due to me not missing any important interactions
September 10, 2021
StandardC and Copper
- Too early to tell
July 27, 2021
Copper the new Gold!!
- Too early to say
February 06, 2021
TERRIBLE customer service. DECEPTIVE cancellation policy. Avoid.
Score 1 out of 10
Vetted Review
Verified User
- A tad overpriced and growing, but less expensive than big guys.
- The more users you add, the less it makes sense.
- AWFUL Cancellation policy.
March 12, 2020
Copper works like "gold" for me
- Not a company wide application as of yet. I'm beta testing. It's saving me time and allowing me to track my activity with prospects well.
- I will most likely recommend Copper use company wide by the end of this year.
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
- Copper has simplified client communication.
- Copper has simplified Gmail inbox management.
- Copper has had a positive impact in communicating with sales prospects.
- Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
- Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
March 01, 2019
It’s not gold, but Copper does it’s job.
- Copper has helped ensure we follow up with leads.
- It has helped us track every stage of sponsorship sales for multiple events happening at the same time.
November 27, 2018
Copper - A CRM as good as gold!
- Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
- Copper has allowed us to save money as it is a fairly competitively priced platform.
- Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
September 14, 2017
ProsperWorks is the best CRM out there for SMBs
- I used ProsperWorks at a startup with around 100 people that was undergoing a serious sales crisis. ProsperWorks, I would say, was the number one tool to turn around the sales team as it allowed one book of truth and one place where every one could finally be on the same page.
- The ROI was excellent based on a productivity stand point. Being able to pull up daily activity reports went a LONG way to ensuring the sales team was hitting their marks, and getting done what they need to get done.
September 08, 2017
Lightweight, Easy to Use, Google Apps Integrated CRM
- We had zero insight into our pipeline when we were using a spreadsheet, we couldn't see interactions any of our team had and it wasn't connected to our email. We now have a holistic overview of our sales.
March 24, 2017
Google's ProsperWorks CRM is here to play
- Solid integration with Google Apps
- Low cost of entry
- Higher costs and more functionality are needed when compared to some lower priced solutions
February 17, 2017
ProsperWorks for a real estate office
- I cant quote hard numbers here as it's only been a few months
- I am training a brand new agent/ staff member with little business or office experience and she has mastered it quickly
November 01, 2016
ProsperWorks amazing Gmail integration for small teams
- While we tested it out and it didn't work well for us, this CRM could be great for smaller teams (especially those launching). It's quite pricey compared to some other alternatives, so the only way to get ROI is if you're already using Google Apps, then Prosperworks will save you time vs. a learning curve with other CRMs that are not as integrated into Google and as intuitive.