CoSupport AI

We recently added an AI tool called CoSupport AI into our custom CRM system to help with customer support. Since Outstaff Your Team works in the field of recruiting & scaling tech teams, customer support, in our case, is an organized and streamlined communication with candidates and employers. As a company’s CEO, I must say that CoSupport AI implementation has been a game-changer for us. Basically, our team now has an AI assistant that helps answer clients’ and candidates’ questions quickly and accurately. We've rolled this out across our company because we really wanted to make sure our audience gets fast and spot-on answers every time they reach out. This tool has made our team's job a lot smoother and our clients much happier.

Our experience with CoSupport was nothing less than exceptional from the very beginning of our work together. Roman and Yaroslav were very helpful and dedicated to making sure we got the most out of their AI and improved the performance of our team. Starting with the initial setup and integration, it was as smooth as it could be. All they needed was the API key for our CRM system and product documentation from our internal knowledge base. We didn’t have to create any algorithms or provide them with ready-to-go responses. Their AI model somehow learned everything about our software and our customer profile without any manual work on our end. Our support team is also using their AI assistant and their feedback directly affects AI’s performance, as it learns from their reports when the suggestions are incorrect. It’s just amazing how something like this can exist at such a low price point.