Name: Meet CoSupport AI: Your Generative AI Copilot for Customer Support
Uploaded: 2024-04-26T09:47:17.000Z
Duration: 4 min 37 s
Description: CoSupport AI: An AI Copilot for Customer Support

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Google Cloud Dialogflow

Google

Qlik Sense

Qlik

Gephi

Flexmonster Pivot Table & Charts Component

Flexmonster

BizNet Software

Ayasdi Core

Ayasdi

Genesys Cloud CX

Genesys

UJET

OpenAI API

OpenAI

Google Gemini

Forethought

Cresta

Intercom

Freshdesk

Gorgias

Zoho Desk

Help Scout

Slack

Microsoft Teams

Zendesk Suite

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Lite

Plus

IBM watsonx Assistant

Conversica provides lead management software for marketing, inside sales and sales groups.

Starter Edition

Conversica

CoSupport AI

AI-Powered Chatbot

Information Technology & Services

Label Your Data

Remoter.me

Product Owner

Likelihood to Recommend

Usability

CoSupport Customer, which is a fully autonomous AI system designed to handle customer service interactions across any communication channel.

CoSupport Customer, offering real-time responses to routine customer queries without human intervention.

CoSupport BI, which uses the history of client communication and knows about the support team – who performs well and who is not.

CoSupport BI, which knows the problems customers face and suggests statistics that help take the business decisions.

the CoSupport Agent tool that sends a response suggestion to customer support agents, allowing them to use a response to a query from an AI agent assistant in just 1.5 seconds.

where CoSupport Agent suggests response drafts, ensuring human agent assistance. The final answer is crafted by a human, providing both control and empathy.

CoSupport AI: An AI Copilot for Customer Support

Meet CoSupport AI: Your Generative AI Copilot for Customer Support

CoSupport AI’s triad of solutions will back up your way to success by injecting all the power of AI into your customer support.

When your business is growing, it’s critical to stay on top of your strategy and take full control over the processes. That’s what CoSupport AI’s solutions do:

– CoSupport Agent provides AI-powered assistants for your customer support agents. The solution integrates with the CRM (Zendesk, Freshdesk, or any other system) and composes response suggestions (drafts) for human agents. Responses are based on the content of the conversations, the knowledge base, and SOPs.

– CoSupport Customer speeds up agents’ routine activities, providing up to 100% automation. The solution integrates with communication channels like email or social media and creates automated responses. For each client, the system is optimized to address vital issues with human agents and ensure the correct resolution of complex or emotionally sensitive issues.

– CoSupport BI builds the base for grounded decision-making by revealing valuable insights from all the data accessible in customer support and other business domains. The solution integrates with communication channels, such as Slack, MS Teams, and others to ensure meaningful insights in response to simple queries written on the go.

Try CoSupport AI – generative AI Copilot for customer support and business intelligence, built on your company data https://cosupport.ai/

CoSupport AI 2024-09-12 07:12:03

CoSupport AI 2024-06-26 03:39:00

CoSupport AI 2024-04-22 02:45:31

Digital Transformation Manager

CoSupport AI 2023-12-06 10:06:48

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

AI Chatbot Software

CoSupport Customer, one of CoSupport AI solutions that automates responses, has become a game changer for our customer service since it improved our response time by 98%.

Integration into CRM within hours
Within a month, you can expect significant response improvements, such as increased accuracy.
The cost-efficient solution

The AI assistant needs time to learn how to provide the best answers; however, once improved, it delivers precise and human-like answers.

Since CoSupport Customer implementation resulted in a 98% response time improvement, we expect a positive impact on ROI,

We decided to apply CoSupport AI to our business operations due to the need for quicker and more efficient decision-making. The primary challenge was to provide the vast amount of specialists with insights that can be derived easily and quickly. 

 I personally initiated the CoSupport AI implementation because some of my team members need insights from data; however, they aren’t skilled at using such specialized tools as, for example, Power BI. Now, they can ask questions in a conversational language and gain insights for decision-making. Here are the examples of the questions that my team evaluated at the most in-demand (and we do these queries on the regular basis): 
- Which parts of our platform cause most frustration to our users? Name three, from most frequent support requests. 
 - What is the #1 feature that is requested by our current users in their inquiries to the support team? 
 - Provide detailed comparison analytics on our users' behavior for the last two months. 

 We also use CoSupport AI for creative tasks, such as brainstorming and text creation. I personally drive strategic sessions with CoSupport AI using such queries as “Suggest three email marketing content ideas that would be interesting to our existing product users”. CoSupport AI is also good at dealing with such practical tasks as writing posts for social media or emails.

Integration with usual working tools (Slack, in our case)
Easy to use
Easy to set up

We gained faster data-driven decision-making, more in-depth analytics reports, along with easier analytics access for our colleagues who are not in the analytics department.

We recently added an AI tool called CoSupport AI into our custom CRM system to help with customer support. Since Outstaff Your Team works in the field of recruiting &amp; scaling tech teams, customer support, in our case, is an organized and streamlined communication with candidates and employers. As a company’s CEO, I must say that CoSupport AI implementation has been a game-changer for us. Basically, our team now has an AI assistant that helps answer clients’ and candidates’ questions quickly and accurately. We've rolled this out across our company because we really wanted to make sure our audience gets fast and spot-on answers every time they reach out. This tool has made our team's job a lot smoother and our clients much happier.

Easy implementation
Fast adaptation of the tool to workflows
Predictable budgeting

A little bit of time for the synchronization of the two teams' workflows.

Response times dropped by up to 50%, significantly improving ROI.

Our experience with CoSupport was nothing less than exceptional from the very beginning of our work together. Roman and Yaroslav were very helpful and dedicated to making sure we got the most out of their AI and improved the performance of our team. Starting with the initial setup and integration, it was as smooth as it could be. All they needed was the API key for our CRM system and product documentation from our internal knowledge base. We didn’t have to create any algorithms or provide them with ready-to-go responses. Their AI model somehow learned everything about our software and our customer profile without any manual work on our end. Our support team is also using their AI assistant and their feedback directly affects AI’s performance, as it learns from their reports when the suggestions are incorrect. It’s just amazing how something like this can exist at such a low price point.

AI’s performance
Solution Quality
CoSupport team involvement

I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending

I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.
It’s just amazing how something like this can exist at such a low price point.

CoSupport AI

Overview

What is CoSupport AI?