Cotalker

Users of Cotalker have found that the platform effectively solves a range of business problems, resulting in increased efficiency and streamlined processes. One key use case is the digitization of equipment maintenance calendars in hotels, eliminating the risk of missing maintenance tasks. Users appreciate the convenience of having maintenance reports available in the cloud, saving time and eliminating the need to wait for technicians to send evidence through other means. Additionally, Cotalker acts as a central hub, allowing users to consolidate various customer information from different systems in one window. This ease of integration provides added value and enables users to join ecosystems like Microsoft Teams. The platform's adaptability is highly valued by users, allowing them to address any requirement that arises from client briefings, opportunities, or challenges.

Another business problem solved by Cotalker is the automation of various processes, including operational, development, and flow management. By centralizing information and acting as a knowledge repository, Cotalker aids in communication, user support, ticket management, and internal and external management. Users have also benefited from automated material management processes such as inventory control, losses, damages, and transfers to other areas. This provides visibility into equipment usage and logistics operations. Moreover, Cotalker enhances the value proposition of IT consulting services by complementing other ERP solutions and expanding the portfolio of technological solutions for digital transformation.

The platform's impact on maintenance processes is significant as well. Users have established control and order in previously manual processes without connections to their systems, greatly improving operations in machinery areas. Communication and coordination are facilitated internally as well as with clients and suppliers, streamlining the entire operational chain. Managing company information through Cotalker has made users more efficient in terms of human and operational resources, increasing productivity compared to competitors. Unifying internal procedure content benefits both executives and clients by democratizing knowledge within organizations and enabling efficient problem resolution for clients.

Cotalker also excels at handling critical incidents efficiently through workflow processes. With its omnichannel solution, users have a comprehensive view of customer interactions, enhancing the customer experience. The platform also improves contract processing flows by providing traceability and streamlining processes for clients. Additionally, Cotalker serves as a tool for transferring support materials to customer service areas, improving efficiency, communication, information symmetry, and reducing errors.

Lastly, operators benefit from Cotalker's capabilities in reporting incidents immediately. This enables faster response times and provides reliable data for more effective maintenance strategies. Overall, Cotalker solves various business problems by digitizing processes, centralizing information, automating tasks