Countly Reviews

3 Ratings
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Score 7.7 out of 100

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February 14, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Countly is nice to see all your data in a consolidated space. It is mostly utilized by our web team to track customers across channels. Great for tracking top of the funnel metrics such as CTR, CVR, and event base tracking. If you're looking for an open-source platform, then this might be the platform for you.
  • Great tool for mobile and web analytics
  • Open source
  • The UI is not the best
  • Documentation- hard to find what you're looking for sometimes
Countly is excellent for those looking for a mobile analytics and marketing platform. It provides a lot of great features.
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
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January 23, 2019
Fedor Paretsky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Countly was used previously at our company to track conversion rates, click-rates, and simple user-event tracking. We later switched to Mixpanel and Segment for these services but chose Countly as our tracking service at the beginning because it was open-source and was possible to self-host. We used some of the mobile SDKs to also track how our end-users were using our mobile applications.
  • Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
  • A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
  • Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
  • Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
  • Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
  • Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.
Countly is wonderful. It mhas affordable options for startups that are experimenting with event and market-tracking services that can't afford more expensive services but do have the cloud credits to operate Countly. For later-stage companies that have the money, but not the time to set up a service like this, a service like Amplitude, Segment, or Mixpanel may be a better alternative.
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What is Countly?

Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, it allows organizations to innovate and enhance their products to provide personalized and customized customer experiences, and meet key business and revenue goals.

Users can track, measure, and take action - without leaving Countly.

Countly Features

Has featureMobile analytics
Has featurePush notifications
Has featureWeb analytics
Has featureCrash reporting
Has featureMobile application performance management
Has featureNPS® (Net Promoter Score®)
Has featureUser flows
Has featureAdvanced segmentation
Has featureFunnels
Has featureSelf-hosted & on-premise
Has featureOpen source
Has featureGDPR, HIPAA and COPPA compliance

Countly Screenshots

Countly Video

Countly Enterprise Edition - Feature Overview

Countly Integrations

Countly Competitors

Countly Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Countly Enterprise EditionPlease askper installation
SaaS EditionPricing DetailsTerms
Countly Cloud EditionPlease askPer installation

Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

Countly Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Countly Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Countly Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Linux
Mobile Application:Apple iOS, Android
Supported Countries:ALL
Supported Languages: English, Chinese, Korean, Japanese, Turkish, German, Spanish, Latvian, Italian, French