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Countly

Countly

Overview

What is Countly?

Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, Countly helps the user to innovate and enhance products to…

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Recent Reviews
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Pricing

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Countly Enterprise Edition

Personalized Plans

On Premise
per month per data point

Countly Community Edition

Free Forever

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://count.ly/pricing?utm_source=rev…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Countly?

Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, Countly helps the user to innovate and enhance products to provide personalized and customized customer experiences, and meet key business and revenue goals.

Countly empowers companies of any size or location to grow their business by helping them securely process billions of data points every day in the cloud and on-premise. As a product analytics platform, Countly has tracked 5.2B+ unique identities on more than 17,000 applications and using over 3,000 servers worldwide.

Countly provides a list of customizable plugins and dozens of integrations, letting teams freely combine them and work with the data they actually need. This not only boosts team productivity, but also eliminates the need for multiple digital tools, to reduce licensing costs. These plugins also allow granular multi-device customer intelligence data collection and analysis, letting the user incorporate customer feedback into the design process, improving customer experience, driving sales conversions, and reducing churn.

And because data-flow security is critical, the Countly Dashboard enables you to not only access settings within your team, but also provides a privacy-protection compliant environment so you can focus on innovation with customer intelligence, without worrying about compliance. Countly helps users to understand the digital customer journey across devices.

Countly Features

  • Supported: Mobile analytics
  • Supported: Push notifications
  • Supported: Web analytics
  • Supported: Crash reporting
  • Supported: Mobile application performance management
  • Supported: NPS® (Net Promoter Score®)
  • Supported: User flows
  • Supported: Advanced segmentation
  • Supported: Funnels
  • Supported: Self-hosted & on-premise
  • Supported: Open source
  • Supported: GDPR, HIPAA and COPPA compliance

Countly Screenshots

Screenshot of Overview - Product analytics platform to understand and enhance customer journeys in web, desktop and mobile applicationsScreenshot of Dashboard - Visualise metrics that matter the most to your businessScreenshot of User Profiles - Explore your product analytics data with individual user detailScreenshot of Crashes - Always be on top of crashes and exceptions in your applications, and resolve them quicklyScreenshot of Funnels - Track step-by-step goal completion rates inside your applicationScreenshot of Performance Monitoring - Keep track of your applications' network requests, perform code level profilingScreenshot of NPS® - Measure your customer experience using Net Promoter® Score (NPS®) surveysScreenshot of Email Reports - Send analytics, push notifications and crash related recurring reports to recipients you define

Countly Video

Countly Enterprise Edition - Feature Overview

Countly Integrations

Countly Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsLinux
Mobile ApplicationApple iOS, Android
Supported CountriesALL
Supported LanguagesEnglish, Chinese, Korean, Japanese, Turkish, German, Spanish, Latvian, Italian, French

Countly Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(8)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For our business, gathering user data and making it useful is quite critical. We tried to get a better solution and figured out that there are so many products that can serve the purpose. We decided to choose Countly as it looks new and much easier compared to other complicated platforms.
  • It helps in understanding the user journey.
  • Customer attributes and persona is also a good feature.
  • Analytics & attribution as well real time user data.
  • No specific thing in mind. All is good except sometimes the customer service lags a little when you have problems setting up the tool.
A very good tool to help understand your users online. Customer attribution is also good. Making reports is also not that bad. I recommend having more widgets and automation tools for an easy process.
  • Customer management
  • Users buying journey
  • Data management
  • Reporting &analytics
  • There is none, I am happy with it.
Google Analytics is a big giant and Countly has impressed me with its features. I say well done.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I was looking for deeper analytics for my products and Countly allowed me to do just that. More specifically I used it to understand how my users engage with my content, how they engage with my sales page and where, if anywhere I can improve. And then I track the improvements.
  • Detailed analytics
  • Exploring user behaviour
  • Applying custom events
  • Lacks some customization features
  • Slow at times
  • Expensive
Countly will help you with your customer analytics, and allow you to get a deeper sense of how your customers engage with your content and your products and website overall. But if you’re looking for some customization behind what they can provide, it might not be the most appropriate software for you to use.
  • Interaction Analytics
  • Event captures
  • Behavioural analytics
  • Allowed me to understand my customer on a deeper level
  • Allowed me to tweak my content and sales pages
  • Allowed me to better understand my target market.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to check the user behavior in our web page, we wanted to know what where the main interactions of the users and know the flows of the page in an easy way. Learning that we could check and improve everything in our page for a more satisfactory experience.
  • Analytics
  • Show customer behavior
  • Create events
  • Web interface
  • Not accesible for some countries
  • Premium is very expensive
Is very useful for small business that are starting, that way they can understand the needs of their customers in a small scale and in a simple way. It also works for big companies to focus their attention in certain products. Is not that useful for reviews or art-related themes.
  • Customer behavior
  • Analytics
  • Open-source
  • Know user behavior
  • Profit from knowing the clients
  • Lost money for the premium version
Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
Adobe PhotoShop, Adobe Dreamweaver, Adobe Creative Cloud Express (formerly Adobe Spark)
Nicolas Van Levi Buenviaje | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Countly is product analytics and innovation platform that allows teams to measure product performance, customer journeys, and activity across mobile, online, and desktop applications. Countly ensures privacy by design, allowing you to create and improve your products in order to provide personalized and tailored consumer experiences while still meeting critical business and revenue objectives.
  • Analytics
  • Good Interface
  • Open-Source
  • Auto-Capture
  • A more guided set of instructions
  • A detailed UI
Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
  • Mobile Reporting
  • Promotional Messages
  • User Segmentation
  • It is great for beginners!
  • It is simple to use!
  • It can be integrated with other apps such as Ubuntu.
Well, Countly is open-source. It got a very helpful community in its back that will surely help you on your projects. Countly is known for its mobile analytics and marketing platform for businesses. It excels at mobile data analysis and working directly with customers to boost engagement. Its main job in "user retention" is to assist you to comprehend custom activity in any component of your app and communicating that data to the server. Its user-friendly and well-designed app features improve consumer happiness. Unique features like in-app activity tracking and analysis can increase in-app usability and user experience, resulting in higher retention and income.
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