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Coupa: Mobile App is a HighlightWe use Coupa for the internal purchasing process. In the past, I also used it to submit expenses.,The mobile app is great! The user interface is intuitive,While the mobile app is super convenient, it can be a little laggy.,8,Greater individual employee efficiency Great organizational efficiency,Concur Travel and ExpenseIndirect Tax ManagerOur company utilizes Coupa for invoice and expense processing. For tax purposes, Coupa is utilized to view invoices for sales and use tax compliance purposes.,Coupa's user interface is easy to navigate The ability to search for transactions by multiple data points is key for use tax review,The expense reporting feature could be improved, specifically relating to itemizing portions of expenses. The ability to batch download invoices would be great,8,Coupa has had a positive impact on the spend visibility of various projects Coupa has increased the speed and efficiency of our monthly use tax review,Avalara AvaTax, Avalara Returns, ONESOURCECoupa ReviewWe use Coupa across the whole organization for submitting expense reports to AP.,Mobile App - you can quickly put together an expense report in real time so you don't forget about it or lose a receipt. Easy to use - walks you through the process. Updates you along the way when things have been approved.,Attaching certain files doesn't always work (emails). The website is glitchy sometimes and you can't attach anything at all without having to work around the system. Being able to edit the name of your expense report later if you forgot to do it the first time. I can't do this on the mobile app.,8,NetSuiteCoupa really delivers value as a serviceCoupa is being used at our national office. We are in the planning process of rolling it out to our chapters through the United States, then we will roll it out to our chapters in Canada. We had aging software. Processes were very manual. Process was lengthy and prone to errors. Invoices were getting lost. There is a lack of coordination and transparency of spend with many chapters going out finding the same type of suppliers and buying the same type of merchandise for their special events. Some of the larger areas of our procurement are centralized, however, there are thousands of smaller suppliers that the chapters use that we need to get our arms around to better manage. We needed to redesign the entire function. So we took the opportunity to reevaluate our processes. We needed a simple and intuitive answer.,Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation. The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration. We’ve been able to manage the implementation and maintenance with a very lean IT group.,Coupa supports flat file integration out of the box, but we wanted dynamic integration with NetSuite. This was not easily accomplished and we needed to hire another company called SuiteSkies to handle this real time integration. Coupa was missing the ability self service supplier maintenance and onboarding. Coupa was willing to listen to me and several other customers. They asked me to join a Customer Advisory Board that helped provide feedback and ideas on how to deliver a new module called Supplier Information Management.,10,Coupa is an extension of our ERP. It has provided value by delivering visibility and transparency in our spend management. The adoption by all is a key deliverable for us. In order to take advantage of the visibility, we need all spend under management in Coupa. We are moving in this direction with very positive feedback from our end users. We will drive savings by being able to negotiate with our suppliers with the analytics that Coupa provides. Coupa allows us to track supplier performance and manage the relationship in real time.,NetSuite, Concur Travel and Expense, ADP Enterprise eTIME, Oracle JD Edwards EnterpriseOne and Adaptive Suite,NetSuite, Concur Travel and Expense, Adaptive SuiteCoupa is here to resolve your PO mismanagementWe currently use Coupa to manage the purchase flow between our organization and our suppliers. This includes managing all purchase orders whether initiating new orders or revising existing ones. It helps the purchasing department match POs to invoices and corresponding payments.,The interface is fairly intuitive and easy to navigate through. Most options are plug and play since we have a pre-populated list of authorized suppliers to select from. All necessary fields are available to complete purchases. Coupa allows you to document line by line any and all changes that have occurred on a purchase order. We found this very helpful if we ever needed to look back at the change history.,Coupa currently lacks a bulk import option which makes it difficult for importing several rows of POs.,8,Not specifically tied to ROI but brings down hours burned between departments on chasing down purchase orders.,Google Drive, Google Hangouts, Google Analytics Premium
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Coupa
15 Ratings
Score 7.9 out of 101
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Coupa Reviews

Coupa
15 Ratings
Score 7.9 out of 101
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Aaron Searle profile photo
June 06, 2018

User Review: "Coupa: Mobile App is a Highlight"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Coupa for the internal purchasing process. In the past, I also used it to submit expenses.
  • The mobile app is great!
  • The user interface is intuitive
  • While the mobile app is super convenient, it can be a little laggy.
Coupa seemed ideally suited for expense tracking/reporting, and is equally useful for tracking company purchasing.
Read Aaron Searle's full review
No photo available
May 21, 2018

Coupa Review: "Indirect Tax Manager"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company utilizes Coupa for invoice and expense processing. For tax purposes, Coupa is utilized to view invoices for sales and use tax compliance purposes.
  • Coupa's user interface is easy to navigate
  • The ability to search for transactions by multiple data points is key for use tax review
  • The expense reporting feature could be improved, specifically relating to itemizing portions of expenses.
  • The ability to batch download invoices would be great
Coupa is a great resource for tracking spend and monitoring costs. The user-friendliness is an added benefit.
Read this authenticated review
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August 01, 2017

"Coupa Review"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Coupa across the whole organization for submitting expense reports to AP.
  • Mobile App - you can quickly put together an expense report in real time so you don't forget about it or lose a receipt.
  • Easy to use - walks you through the process.
  • Updates you along the way when things have been approved.
  • Attaching certain files doesn't always work (emails). The website is glitchy sometimes and you can't attach anything at all without having to work around the system.
  • Being able to edit the name of your expense report later if you forgot to do it the first time. I can't do this on the mobile app.
If you have a large organization that is across multiple countries, Coupa makes it much easier to receive everyone's expenses in a timely manner.
Read this authenticated review
JR Miller profile photo
March 02, 2017

Review: "Coupa really delivers value as a service"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Coupa is being used at our national office. We are in the planning process of rolling it out to our chapters through the United States, then we will roll it out to our chapters in Canada. We had aging software. Processes were very manual. Process was lengthy and prone to errors. Invoices were getting lost. There is a lack of coordination and transparency of spend with many chapters going out finding the same type of suppliers and buying the same type of merchandise for their special events. Some of the larger areas of our procurement are centralized, however, there are thousands of smaller suppliers that the chapters use that we need to get our arms around to better manage. We needed to redesign the entire function. So we took the opportunity to reevaluate our processes. We needed a simple and intuitive answer.
  • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
  • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
  • We’ve been able to manage the implementation and maintenance with a very lean IT group.
  • Coupa supports flat file integration out of the box, but we wanted dynamic integration with NetSuite. This was not easily accomplished and we needed to hire another company called SuiteSkies to handle this real time integration.
  • Coupa was missing the ability self service supplier maintenance and onboarding. Coupa was willing to listen to me and several other customers. They asked me to join a Customer Advisory Board that helped provide feedback and ideas on how to deliver a new module called Supplier Information Management.
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
Read JR Miller's full review
No photo available
November 28, 2016

Review: "Coupa is here to resolve your PO mismanagement"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Coupa to manage the purchase flow between our organization and our suppliers. This includes managing all purchase orders whether initiating new orders or revising existing ones. It helps the purchasing department match POs to invoices and corresponding payments.
  • The interface is fairly intuitive and easy to navigate through.
  • Most options are plug and play since we have a pre-populated list of authorized suppliers to select from. All necessary fields are available to complete purchases.
  • Coupa allows you to document line by line any and all changes that have occurred on a purchase order. We found this very helpful if we ever needed to look back at the change history.
  • Coupa currently lacks a bulk import option which makes it difficult for importing several rows of POs.
In our corporate marketing team there are suppliers we have continuity with. All present and historical information is pre-populated in Coupa making it easy for us to change or issue new transactions. Coupa also seamlessly integrates with our cloud platform.
Read this authenticated review
No photo available
November 18, 2016

User Review: "Coupa gets the job done!"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Coupa is being used across our entire organization for all procurement, sourcing, invoicing, expenses and inventory tracking. It helps all the teams involved working with vendors to keep track of spending and budgeting across the entire organization. All spend and budgeting is logged through all departments. It also helps the team control and manage spend.
  • Key feature for our organization is to control and manage spend.
  • Tracking budget and seeing insights into how our organization is spending money is critical.
  • Ease of use was crucial for all end users. I can submit invoices and track where they are in the process easily.
  • Seeing individual spend history can be difficult.
  • System is slow. It takes several seconds to search for different items in our instance of Coupa.
  • Configuration is is not there yet.
My use of Coupa revolves around submitting invoices from different vendors I work with. Once submitting an invoice, Coupa will go through an approval chain that gets to the right people. Everything is logged in Coupa and it keeps track of the budget and spend well for our organization.
Read this authenticated review
Scott Coleman CPSM, CPSD, C.P.M profile photo
November 09, 2016

User Review: "Quite a cup of Coupa"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Sprouts is currently using Coupa's P2P and Sourcing modules and strongly considering the T&E and Contract modules based on the success we've had with our existing models. The P2P is used primarily in new store development as the purchasing platform for indirect spend, typically fixtures, equipment, and store supplies. We are in the process of rolling it out to all stores as a hosted catalog as a one-stop shop to order all supplies from. The Sourcing module is used by my strategic sourcing team to conduct all RFxs/Reverse Auctions. The tool is extremely flexible, reliable, and configurable to any type of sourcing need. We've had great success in gaining cost transparency resulting in lower costs for the business. The P2P module is very stable and easy to use, we've spent very little time training my team on it. If you've ever bought something on Amazon, you'll figure Coupa out in about five minutes.
  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
  • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
  • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
  • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
This tool is so incredibly affordable even the smallest of companies should be using it. You can easily pay for the system with successful sourcing events. The system is so configurable I'm not sure there is an industry it wouldn’t be successful in. From a retail perspective, I love the hosted catalog, sourcing, and P2P modules, they're exactly what I need.
Read Scott Coleman CPSM, CPSD, C.P.M's full review

Coupa Scorecard Summary

About Coupa

Coupa Unified Spend Suite is a solution for procurement, invoicing, expenses, sourcing, inventory, contract lifecycle management, budgets, analytics, etc.

Coupa Technical Details

Operating Systems: Unspecified
Mobile Application:No