TrustRadius Insights
Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and …
Overview
What is Coupa?
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need…
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What is Coupa?
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility…
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- Premium Consulting/Integration Services
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Alternatives Pricing
What is Procurify?
Procurify is a cloud-based purchase order approval workflow software. It is used by organizations of all sizes to track purchase orders from creation to final delivery.
What is Acquirell?
Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…
Product Demos
Coupa Data Assure + iFrame Demo
YouTube
Coupa Video Blog: No-Click Requisition
YouTube
Finance Automations - Procure to Pay with Coupa and NetSuite
YouTube
First Coupa Demo
YouTube
PunchOut2Go for Magento 2 + Demo of PunchOut from Coupa
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Coupa?
Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
Coupa Features
- Supported: Electronically Manage the Entire Source-to-Pay Process: from spend analysis to risk vetting, sourcing, contracting, purchasing, invoicing, working capital programs, digital payments, and automatic reconciliations—covering all types of goods and services, all on the same unified platform.
- Supported: Collaborate with Suppliers: starting with the millions of suppliers already transacting digitally, and engaging others with no fees and instant visibility to POs, invoices, and payment status via the platform for more effective relationships.
- Supported: Mitigate Risk: with comprehensive third-party risk management across many tiers of the supply chain, continuous community-powered risk and performance monitoring, and real-time fraud detection .
- Supported: Optimize Travel and Expense Management: with booking, continual price monitoring, expense reporting and employee reimbursements.
- Supported: Optimize the Supply Chain: with the ability to model the entire supply chain as a “digital twin” and move to continuous design.
Coupa Screenshots
Coupa Videos
Coupa | Behold the Power of Spend
When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.
Coupa Integrations
Coupa Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and perform tasks quickly. The software's simplicity has reduced the need for extensive training for buyers and procurement teams.
Configurability: Users appreciate the ability to configure and manipulate the system to suit their needs without the need for ongoing training. This flexibility allows businesses to customize Coupa according to their specific requirements, making it adaptable for almost any business need.
Stability: Coupa's stability has been highly praised by users, with no reported downtime or catastrophic failures. This reliability ensures uninterrupted access and smooth operations, instilling confidence in the system's performance.
Difficult Integration with NetSuite: Some users have found it difficult to accomplish dynamic integration with NetSuite, leading them to hire another company for real-time integration. This additional step in the process can be time-consuming and costly.
Missing Ability for Self-Service Supplier Maintenance and Onboarding: A common concern among users is the absence of a self-service supplier maintenance and onboarding feature in Coupa. This limitation requires businesses to rely on manual processes or seek alternative solutions for managing their suppliers effectively.
Slow Support Team and Difficulty Identifying Issues: Users have expressed frustration with the support team's slow response times and their struggle to identify the root causes of certain issues. These delays can hinder problem resolution and impact overall user experience negatively.
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
Coupa has more modern web user interface portal pages and is easier to use than Ariba.
Score 1 out of 10
Vetted Review
Verified User
Taulia works for me as a customer looking for payment on invoices.
No problems at all.
No problems at all.
June 17, 2022
Payment Portal Pains and Pleasures
Score 6 out of 10
Vetted Review
Verified User
Submitting invoices to existing customers' purchase orders is easy. Connecting with new customers is somewhat difficult and confusing.
April 26, 2022
Expense reporting made simple
Coupa has the advantage of recurring expense reports. For years I had to create a new one from scratch when I used Concur.
August 19, 2021
Intuitive Procurement Software which saves money
We evaluated Ariba, Basware. We chose Coupa for its cost effectiveness, richness of features, functionality and value for money. Coupa customer service is also very good. Coupa is investing time and effort to bring in more features and constantly improving its products. Some of our suppliers and customers are already using coupa.
July 27, 2021
Coupa Review
Oracle really lacks the reporting and analytics that we’ve found in Coupa. In Oracle, we had to have a dba on staff in order to field the reporting questions. In Coupa, every user has capabilities of their own to grab the reporting they need this is a huge time saver for us and helps our efficiency.
March 02, 2020
Coupa for Procurement is the way to go!
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
February 06, 2020
Coupa Review
I have only ever worked with Coupa and am not aware of alternatives to this tool.
January 17, 2020
Coupa is Cool
Coupa is much more robust than Tipalti or Bill.com for tracking invoices. It also allows some customers to order our product via an internal product catalog which is a competitive advantage that Tipalti and Bill.com don't seem to have. However, Bill.com is a lot more user friendly than Coupa and more widely used.
December 25, 2019
Coupa - The best choice for all of your electronic invoicing needs!
Coupa is a relatively mature tool when compared to other options available on the market. Although the implementation takes time & effort - it is truly worth it in the long run. Additionally, Coupa's customer support is really good & prompt. Coupa is definitely a top choice for E-invoicing.
October 14, 2019
Not great end user expense experience
June 23, 2019
Coupa rocks!
Coupa is way better then the both of them. Especially Concur, as they pretty much have the same functions. Coupa is just way faster and more updated that Concur, and their Customer Service is way better than Concur.
May 21, 2019
Great AP Software!
I didn't have any say in picking Coupa but I know our AP team did extensive research with many products and came to the conclusion that Coupa was the best fit for our organization.
We used Replicon for many years prior to going with Coupa. Replicon lacked the dynamic approval process we needed for our complex organization. It did not integrate with our HR system and we had to manually add our users. When payments were made, there was no way for our users to know when they were going to receive payment. We could not go entirely paperless because the system could not save our reports electronically. Coupa solved all of these issues.
December 12, 2018
Coupa - great for employers but tedious for employees
June 06, 2018
Coupa: Mobile App is a Highlight
Coupa and Concur seem equally well-suited for expense tracking.
March 02, 2017
Coupa really delivers value as a service
Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.
November 18, 2016
Coupa gets the job done!
Coupa does well compared to its competitors. Coupa has an easy to use interface. It's an all cloud based, SaaS. Reporting in Coupa is also above the competition. Coupa also requires less maintenance, upgrades are automatic and we don't need to worry about being on the latest version. Coupa is one of the top vendors in the space!
November 09, 2016
Quite a cup of Coupa
We looked at a number of solutions. Due to retail's high turnover rate I needed a stable tool that was extremely intuitive that store level employees would find easy (and maybe fun) to use. Coupa is so configurable I can set up each store with different spend authorizations to help manage spend at that level.