Skip to main content
TrustRadius
Coupa

Coupa

Overview

What is Coupa?

Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need…

Read more
Recent Reviews

TrustRadius Insights

Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and …
Continue reading

Coupa Review

9 out of 10
July 27, 2021
Incentivized
Coupa has become our single source of truth to solve the precious mysteries of spend analytics and control over spend management. The …
Continue reading

Great AP Software!

9 out of 10
May 21, 2019
Incentivized
Coupa is used across our organization to process invoices and expense reports. It is being used with every department across the entire …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Coupa?

Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

217 people also want pricing

Alternatives Pricing

What is Procurify?

Procurify is a cloud-based purchase order approval workflow software. It is used by organizations of all sizes to track purchase orders from creation to final delivery.

What is Acquirell?

Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…

Return to navigation

Product Demos

Coupa Data Assure + iFrame Demo

YouTube

Coupa Video Blog: No-Click Requisition

YouTube

Finance Automations - Procure to Pay with Coupa and NetSuite

YouTube

First Coupa Demo

YouTube

PunchOut2Go for Magento 2 + Demo of PunchOut from Coupa

YouTube
Return to navigation

Product Details

What is Coupa?

Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.

Coupa Features

  • Supported: Electronically Manage the Entire Source-to-Pay Process: from spend analysis to risk vetting, sourcing, contracting, purchasing, invoicing, working capital programs, digital payments, and automatic reconciliations—covering all types of goods and services, all on the same unified platform.
  • Supported: Collaborate with Suppliers: starting with the millions of suppliers already transacting digitally, and engaging others with no fees and instant visibility to POs, invoices, and payment status via the platform for more effective relationships.
  • Supported: Mitigate Risk: with comprehensive third-party risk management across many tiers of the supply chain, continuous community-powered risk and performance monitoring, and real-time fraud detection .
  • Supported: Optimize Travel and Expense Management: with booking, continual price monitoring, expense reporting and employee reimbursements.
  • Supported: Optimize the Supply Chain: with the ability to model the entire supply chain as a “digital twin” and move to continuous design.

Coupa Screenshots

Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.

Coupa Videos

Coupa | Behold the Power of Spend
When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.

Coupa Competitors

Coupa Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(123)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and perform tasks quickly. The software's simplicity has reduced the need for extensive training for buyers and procurement teams.

Configurability: Users appreciate the ability to configure and manipulate the system to suit their needs without the need for ongoing training. This flexibility allows businesses to customize Coupa according to their specific requirements, making it adaptable for almost any business need.

Stability: Coupa's stability has been highly praised by users, with no reported downtime or catastrophic failures. This reliability ensures uninterrupted access and smooth operations, instilling confidence in the system's performance.

Difficult Integration with NetSuite: Some users have found it difficult to accomplish dynamic integration with NetSuite, leading them to hire another company for real-time integration. This additional step in the process can be time-consuming and costly.

Missing Ability for Self-Service Supplier Maintenance and Onboarding: A common concern among users is the absence of a self-service supplier maintenance and onboarding feature in Coupa. This limitation requires businesses to rely on manual processes or seek alternative solutions for managing their suppliers effectively.

Slow Support Team and Difficulty Identifying Issues: Users have expressed frustration with the support team's slow response times and their struggle to identify the root causes of certain issues. These delays can hinder problem resolution and impact overall user experience negatively.

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
  • By using Coupa, our company has been able to successfully invoice and receive payments timely.
  • There are too many steps and different scenarios that it seems time-consuming to connect with new customers through Coupa.
Shiva Krishna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Coupa has reports on savings achieved with sourcing events. This way savings can be measured and the performance of each sourcing team can be measured.
  • Coupa Self service procurement supports punchout. This way a targeted store can be maintained by supplier for our company, where the catalog is maintained by the suppliers. This reduces catalog maintenance work for procurement team, who can now focus on other value added tasks.
  • Coupa supplier portal helps in reducing the workload of accounts payables team. With coupa supplier portal suppliers can flip the purchase orders into invoices with few mouse clicks. This way invoices are automatically matched to the purchase orders. This way, instead of keying the invoices manually, accounts payables teams can focus on value added tasks like invoice hold resolution, reconciliation, audit, analytics etc.
Jess Pramov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
February 06, 2020

Coupa Review

Rachel Friedlander-Holm | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our staff have more time to spend teaching rather than worry about where their expense report is at in the process
  • The accounting team spends less time having to fix errors that existed in our old system. We no longer have to manually add user because it is all automated with our HR system.
  • The accounting team can easily review receipts and approve/reject reports. We are going to be better prepared for our annual audits due to our enhanced controls over Expense reporting with Coupa.
JR Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Coupa is an extension of our ERP. It has provided value by delivering visibility and transparency in our spend management.
  • The adoption by all is a key deliverable for us. In order to take advantage of the visibility, we need all spend under management in Coupa. We are moving in this direction with very positive feedback from our end users.
  • We will drive savings by being able to negotiate with our suppliers with the analytics that Coupa provides. Coupa allows us to track supplier performance and manage the relationship in real time.
November 09, 2016

Quite a cup of Coupa

Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The Sourcing Module has returned our investment 23 times on an annualized basis.
  • We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
  • Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.
Return to navigation