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Cratejoy

Cratejoy

Overview

What is Cratejoy?

Cratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features,…

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Recent Reviews

TrustRadius Insights

Cratejoy is a platform that allows users to run a monthly subscription box business, offering convenience for managing subscription …
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Pricing

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What is Cratejoy?

Cratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Cratejoy?

Cratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features, Cratejoy also provides search engine optimization, email and social media marketing, and robust diverse analytics reporting.

Cratejoy Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cratejoy is a platform that allows users to run a monthly subscription box business, offering convenience for managing subscription details. Users appreciate the support and bug fixes provided by Cratejoy, as well as its important elements for running a subscription box business. The platform offers access to a marketplace for finding new customers and provides a recurring fee service. It also assists with website management, marketing, and customer relationship management. Cratejoy hosts and manages subscription boxes, handling payments, shipping, and reviews. It simplifies tasks such as customer management, shipping support, coupon management, and sales analysis. Despite some negative experiences with technical capabilities and basic tasks, many users find value in Cratejoy's ease of use and its ability to generate recurring income. The platform also offers coaching and ongoing support for new businesses, making it a valuable tool in the subscription box industry. Users highly recommend Cratejoy for any subscription box business.

Intuitive User Interface: Users appreciated the intuitive user interface of Cratejoy, finding it easy to navigate and complete tasks quickly. They found the platform to be straightforward and self-explanatory, even for those without coding experience. Several users mentioned that Cratejoy's simple and intuitive interface made it easy for them to build a website, track orders, and manage subscriptions.

Helpful Customer Service: Users praised the availability of online support and the responsiveness of Cratejoy's customer service team. They mentioned that the support team was friendly and responsive in addressing their questions and concerns promptly. Some users also highlighted the attentiveness and promptness of the support received from Cratejoy Specialists.

Comprehensive Solution for Subscription Businesses: Users commended Cratejoy for providing all the necessary tools and features in one place, making it a comprehensive solution for subscription businesses. They appreciated that no coding knowledge is required as the platform guided them through everything they needed to get started. Users also valued Cratejoy's recurring billing, product presentation, exposure, backend support, as well as its ability to keep all subscriptions and related information in one place.

Fake Reviews and Scam Practices: Many users have complained about the site being filled with fake reviews and express frustration with the company's unwillingness to remove them. Some reviewers even mention that the company asks for payment to remove reviews, which they consider a scam.

Difficult Site Software: The site software is described as difficult to use, with a lack of customization options and limited templates. Users find it challenging to personalize their pages according to their preferences.

Frustrating Customer Service: Customer service is a common point of frustration among users, with only a few staff members being helpful. Reviewers mention issues with marketplace ad features and outdated articles and instructions on the website, leading to dissatisfaction with support from the company.

From the user reviews, the following are the three most common recommendations for Cratejoy:

  1. Read the help articles on Cratejoy for great support: Users suggest utilizing the helpful resources provided by Cratejoy, such as their help articles, to navigate the platform effectively and address any issues that may arise.

  2. Consider whether it is worth giving away money for every transaction or if it is better to create a custom website: Some users advise carefully evaluating the fees associated with Cratejoy and comparing them to the costs of building a custom website for their subscription business.

  3. Run an e-commerce shop alongside using Cratejoy as a platform for subscription boxes: While Cratejoy is highly regarded for subscription boxes, some users recommend considering running an e-commerce shop in addition to utilizing Cratejoy, allowing businesses to cater to customers who prefer one-time purchases instead of subscribing.

In summary, users generally recommend Cratejoy as a platform to start and manage a subscription box business but also encourage potential users to assess their specific needs and goals before making a final decision.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We were interested in Cratejoy because we are a subscription box and had our own website as a primary selling point. Cratejoy has a following that we wanted to tap into where we could reach more potential customers. I made the decision as the owner of my company and the one that manages our website and subscriptions.
  • Subscription management
  • Recurring billing
  • Product presentation
  • Fees
  • Transparency
  • Customer service
I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount.

It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
  • Losing money per sale.
  • Having traffic directed away from my profitable stores.
  • Having to terminate subscriptions of interested users.
We use WooCommerce to manage subscriptions, which work fine, but it requires some knowledge to set up correctly. Amazon also offers a subscription box marketplace that we participate in and has so far been a moderate success. Cratejoy as a service works well in comparison but they are not strong in transparency or customer service.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Cratejoy as one of our sales channels for our monthly craft subscription box. They provide amazing visibility for our box and also a wonderful backend platform to manage our product, sales, and subscription box. Overall, it is a wonderful service and the customer support is top-notch. I highly recommend Cratejoy for ANY subscription box.
  • Exposure
  • Backend
  • Customer Support
  • Price
If you own a subscription box and are looking for a little (or a lot) more exposure, then Cratejoy is a no-brainer. They have been able to get us on Buzzfeed, USAToday, and Mashable among others, which have been extremely beneficial for our business. Our start-up business now provides living incomes!
  • Lots of sales!
  • 10% commission paid to them
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using it for our online subscription boxes. It organizes and streamlines our process.
  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
  • Customer service takes awhile
Perfect for people starting an online subscription box business. Gives good suggestions and guidance. Helps figure out pricing and other ways to make your business successful.
  • The monthly fees and transactions fees are quite high
  • Their marketplace has brought in a lot of customers
Cratejoy streamlines the process so there's less to figure out on your own.
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