Cratejoy

Intuitive User Interface: Users appreciated the intuitive user interface of Cratejoy, finding it easy to navigate and complete tasks quickly. They found the platform to be straightforward and self-explanatory, even for those without coding experience. Several users mentioned that Cratejoy's simple and intuitive interface made it easy for them to build a website, track orders, and manage subscriptions.

Helpful Customer Service: Users praised the availability of online support and the responsiveness of Cratejoy's customer service team. They mentioned that the support team was friendly and responsive in addressing their questions and concerns promptly. Some users also highlighted the attentiveness and promptness of the support received from Cratejoy Specialists.

Comprehensive Solution for Subscription Businesses: Users commended Cratejoy for providing all the necessary tools and features in one place, making it a comprehensive solution for subscription businesses. They appreciated that no coding knowledge is required as the platform guided them through everything they needed to get started. Users also valued Cratejoy's recurring billing, product presentation, exposure, backend support, as well as its ability to keep all subscriptions and related information in one place.

Fake Reviews and Scam Practices: Many users have complained about the site being filled with fake reviews and express frustration with the company's unwillingness to remove them. Some reviewers even mention that the company asks for payment to remove reviews, which they consider a scam.

Difficult Site Software: The site software is described as difficult to use, with a lack of customization options and limited templates. Users find it challenging to personalize their pages according to their preferences.

Frustrating Customer Service: Customer service is a common point of frustration among users, with only a few staff members being helpful. Reviewers mention issues with marketplace ad features and outdated articles and instructions on the website, leading to dissatisfaction with support from the company.

From the user reviews, the following are the three most common recommendations for Cratejoy:

1. Read the help articles on Cratejoy for great support: Users suggest utilizing the helpful resources provided by Cratejoy, such as their help articles, to navigate the platform effectively and address any issues that may arise.

2. Consider whether it is worth giving away money for every transaction or if it is better to create a custom website: Some users advise carefully evaluating the fees associated with Cratejoy and comparing them to the costs of building a custom website for their subscription business.

3. Run an e-commerce shop alongside using Cratejoy as a platform for subscription boxes: While Cratejoy is highly regarded for subscription boxes, some users recommend considering running an e-commerce shop in addition to utilizing Cratejoy, allowing businesses to cater to customers who prefer one-time purchases instead of subscribing.

In summary, users generally recommend Cratejoy as a platform to start and manage a subscription box business but also encourage potential users to assess their specific needs and goals before making a final decision.