CrazyCall

CrazyCall

About TrustRadius Scoring
Score 9.0 out of 100
CrazyCall

Overview

Recent Reviews

Reviewer Pros & Cons

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Pricing

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Plan A

$10

Cloud
per user / month

Plan B

$20

Cloud
per user / month

Plan C

$40

Cloud
per user / month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://crazycall.com/pricing/?utm_sour…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.

CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue or reschedule calls automatically. CrazyCall also lets users choose phone numbers from over 60 countries, so they can always appear local to leads and clients.

Companies can add users to their account and monitor their team’s progress with live call listening and dashboards. Additionally, they can use call recordings to evaluate and enhance the quality of every conversation. Real-time reports are included with this solution.

CrazyCall’s Click-to-Call add-on enables users to expand and refine their contacts database. Users can use it to add phone numbers to a list as they browse the web, make and receive calls.

CrazyCall Features

  • Supported: Live analytics
  • Supported: Agent panel
  • Supported: Free call recording & archiving
  • Supported: Cloud-based app
  • Supported: Intelligent Power Dialer
  • Supported: Workforce management
  • Supported: Intuitive Script Creator
  • Supported: A wide range of Caller IDs
  • Supported: Conference Call
  • Supported: Competitive international connection rates
  • Supported: Open API access
  • Supported: Follow-up Scheduling
  • Supported: SSL encryption
  • Supported: Queue management
  • Supported: Campaign management
  • Supported: Knowledge Base

CrazyCall Screenshots

Call panelCall panel delivers all key functionalities.Pause screen brings the most important metrics and stats.Interactive creator lets you assemble and edit scripts.Monitor your team and project performance in real-time with live dashboards.

CrazyCall Integrations

CrazyCall Competitors

CrazyCall Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)30%

CrazyCall Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth America, South America, Europe, Asia, Africa, Australia & Oceania
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What are CrazyCall's top competitors?

PhoneBurner and Freshdesk are common alternatives for CrazyCall.

What is CrazyCall's best feature?

Reviewers rate Call forwarding and Click-to-call (CTC) and Predictive dialing highest, with a score of 9.

Who uses CrazyCall?

The most common users of CrazyCall are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (3)

Reviews

(1-3 of 3)
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Guzman Ruiz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
CrazyCall is a seamless phone system that helps us reach potential customers getting better results and working efficiently, it provides solutions to make hundreds of calls with an automatic dialer reaching customers with a single click, it is a calling solution that offers great features is visually pleasing secure and easy to use with quick start and smart call scripts for new agents.
  • CrazyCall provides detailed reports that help discover every little element allowing to optimize and improve efforts with affordable calling rates with international numbers with call transfer and call monitoring, it is a solution that helps with the growth of the company allowing to connect with customers in any corner of the world.
  • It is a call center solution that allows interaction with customers from anywhere, managing calls with ease, enjoying comfort in the processes for being safe and progressing satisfactorily, demonstrating professionalism.
  • CrazyCall is a real-time calling solution that provides a quality service with excellent features and call routing options where the guarantee of a unique experience comes first, an excellent tool that facilitates communication with customers, saves time and increases collaboration.
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
America Castañeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This software offers a multichannel tool that is indispensable for good and fluid communication with all customers and suppliers of our company. It allows us to enter frequent customers and suppliers in the database and thus identify them in the communication channels, achieving a more personal interaction with the customer.
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
  • The interface is a bit complicated, but once you get to know it well you can work smoothly.
  • Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
  • Sometimes the system freezes and the software feels heavy.
A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.
Adam Montgomery | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
CrazyCall allows our sales team to be more efficient with their time. Call numbers have increased along with the quality of their calls. The software allows our team to better manage notes from calls made and eliminates the time that used to be spent manually logging and tracking calls. Managers are also better able to keep track of the number of calls that are being made by their team members.
  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.