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CrazyCall Reviews

1 Rating
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Score 8.0 out of 100

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January 12, 2019

Improve your quality and quantity of calls

Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
Score 8 out of 10
Vetted Review
Verified User
Review Source
CrazyCall allows our sales team to be more efficient with their time. Call numbers have increased along with the quality of their calls. The software allows our team to better manage notes from calls made and eliminates the time that used to be spent manually logging and tracking calls. Managers are also better able to keep track of the number of calls that are being made by their team members.
  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Read Adam Montgomery's full review

CrazyCall Scorecard Summary

Likelihood to Recommend (1)
8.0

Feature Scorecard Summary

Agent dashboard (1)
6
Validate callers (1)
7
Outbound response (1)
8
Call forwarding (1)
8
Click-to-call (CTC) (1)
9
Warm transfer (1)
8
Predictive dialing (1)
7
Interactive voice response (1)
7
REST APIs (1)
7
Call scripts (1)
8
Call tracking (1)
9
Multichannel integration (1)
7
CRM software integration (1)
7
Inbound call routing (1)
4
Omnichannel inbound routing (1)
4
Recording (1)
8
Quality management (1)
7
Call analytics (1)
5
Historical reporting (1)
5
Live reporting (1)
5
Customer surveys (1)
6
Customer interaction analytics (1)
5

What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.

CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue or reschedule calls automatically. CrazyCall also lets users choose phone numbers from over 60 countries, so they can always appear local to leads and clients.

Companies can add users to their account and monitor their team’s progress with live call listening and dashboards. Additionally, they can use call recordings to evaluate and enhance the quality of every conversation. Real-time reports are included with this solution.

CrazyCall’s Click-to-Call add-on enables users to expand and refine their contacts database. Users can use it to add phone numbers to a list as they browse the web, make and receive calls.

Categories:  Call Tracking,  VoIP,  Contact Center

CrazyCall Features

Has featureLive analytics
Has featureAgent panel
Has featureFree call recording & archiving
Has featureCloud-based app
Has featureIntelligent Power Dialer
Has featureWorkforce management
Has featureIntuitive Script Creator
Has featureA wide range of Caller IDs
Has featureConference Call
Has featureCompetitive international connection rates
Has featureOpen API access
Has featureFollow-up Scheduling
Has featureSSL encryption
Has featureQueue management
Has featureCampaign management
Has featureKnowledge Base

CrazyCall Screenshots

CrazyCall Integrations

CrazyCall Competitors

PhoneBurner, Freshdesk, Toky, Aircall

CrazyCall Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Plan B$20per user / month
Plan A$10per user / month
Plan C$40per user / month

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

CrazyCall Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
30%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
30%

CrazyCall Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media

CrazyCall Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Countries:North America, South America, Europe, Asia, Africa, Australia & Oceania
Supported Languages: English