Skip to main content
TrustRadius
CrazyCall

CrazyCall

Overview

What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving…

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing

Plan A

$10

Cloud
per user / month

Plan B

$20

Cloud
per user / month

Plan C

$40

Cloud
per user / month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://crazycall.com/pricing/?utm_sour…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.

CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue or reschedule calls automatically. CrazyCall also lets users choose phone numbers from over 60 countries, so they can always appear local to leads and clients.

Companies can add users to their account and monitor their team’s progress with live call listening and dashboards. Additionally, they can use call recordings to evaluate and enhance the quality of every conversation. Real-time reports are included with this solution.

CrazyCall’s Click-to-Call add-on enables users to expand and refine their contacts database. Users can use it to add phone numbers to a list as they browse the web, make and receive calls.

CrazyCall Features

  • Supported: Live analytics
  • Supported: Agent panel
  • Supported: Free call recording & archiving
  • Supported: Cloud-based app
  • Supported: Intelligent Power Dialer
  • Supported: Workforce management
  • Supported: Intuitive Script Creator
  • Supported: A wide range of Caller IDs
  • Supported: Conference Call
  • Supported: Competitive international connection rates
  • Supported: Open API access
  • Supported: Follow-up Scheduling
  • Supported: SSL encryption
  • Supported: Queue management
  • Supported: Campaign management
  • Supported: Knowledge Base

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.

CrazyCall Video

Overview of Getting Started with CrazyCall

CrazyCall Integrations

CrazyCall Competitors

CrazyCall Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth America, South America, Europe, Asia, Africa, Australia & Oceania
Supported LanguagesEnglish

CrazyCall Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)30%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(3)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Guzman Ruiz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
CrazyCall is a seamless phone system that helps us reach potential customers getting better results and working efficiently, it provides solutions to make hundreds of calls with an automatic dialer reaching customers with a single click, it is a calling solution that offers great features is visually pleasing secure and easy to use with quick start and smart call scripts for new agents.
  • CrazyCall provides detailed reports that help discover every little element allowing to optimize and improve efforts with affordable calling rates with international numbers with call transfer and call monitoring, it is a solution that helps with the growth of the company allowing to connect with customers in any corner of the world.
  • It is a call center solution that allows interaction with customers from anywhere, managing calls with ease, enjoying comfort in the processes for being safe and progressing satisfactorily, demonstrating professionalism.
  • CrazyCall is a real-time calling solution that provides a quality service with excellent features and call routing options where the guarantee of a unique experience comes first, an excellent tool that facilitates communication with customers, saves time and increases collaboration.
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
  • CrazyCall is an online calling solution that has marked a great change in how we serve our customers, it has marked a before and after growth in the quality of services that we now offer. saving time, money and it is of great help when the work overflows the unique experience of our clients who have even highlighted it is the best we can receive.
  • CrazyCall has had a positive impact on our organization thanks to its features and excellent services, now we make better decisions and errors have decreased both the agent and customer experience grows more every day. we feel love and gratitude with CrazyCall.
Contact Center Software (13)
80%
8.0
Agent dashboard
80%
8.0
Validate callers
80%
8.0
Outbound response
80%
8.0
Call forwarding
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
80%
8.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
80%
8.0
Call scripts
80%
8.0
Call tracking
80%
8.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
80%
8.0
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
80%
8.0
Historical reporting
80%
8.0
Live reporting
80%
8.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • It offers a wonderful service to manage calls, saving time and offering an excellent service, saving costs, it drives sales and the positive results in our organization are notorious.
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
America Castañeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This software offers a multichannel tool that is indispensable for good and fluid communication with all customers and suppliers of our company. It allows us to enter frequent customers and suppliers in the database and thus identify them in the communication channels, achieving a more personal interaction with the customer.
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
  • The interface is a bit complicated, but once you get to know it well you can work smoothly.
  • Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
  • Sometimes the system freezes and the software feels heavy.
A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.
  • It has an omnichannel system that maintains fluid communications between the client and the agent.
  • It has efficient historical reports, where it indicates the trends and which are the most active hours of the calling system and which are the hours with low traffic.
  • The call recordings are of high quality, they can be heard perfectly, without inconveniences or interruptions.
Contact Center Software (13)
94.61538461538461%
9.5
Agent dashboard
90%
9.0
Validate callers
90%
9.0
Outbound response
90%
9.0
Call forwarding
100%
10.0
Click-to-call (CTC)
100%
10.0
Warm transfer
90%
9.0
Predictive dialing
100%
10.0
Interactive voice response
90%
9.0
REST APIs
90%
9.0
Call scripts
100%
10.0
Call tracking
100%
10.0
Multichannel integration
90%
9.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (9)
93.33333333333334%
9.3
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
90%
9.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
90%
9.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • The learning curve is a bit long, so we had to train our staff to be perfectly trained to use this software. The work improved quickly after learning the system, which allowed us to serve more customers in less time.
Adam Montgomery | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
CrazyCall allows our sales team to be more efficient with their time. Call numbers have increased along with the quality of their calls. The software allows our team to better manage notes from calls made and eliminates the time that used to be spent manually logging and tracking calls. Managers are also better able to keep track of the number of calls that are being made by their team members.
  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Contact Center Software (13)
75.38461538461539%
7.5
Agent dashboard
60%
6.0
Validate callers
70%
7.0
Outbound response
80%
8.0
Call forwarding
80%
8.0
Click-to-call (CTC)
90%
9.0
Warm transfer
80%
8.0
Predictive dialing
70%
7.0
Interactive voice response
70%
7.0
REST APIs
70%
7.0
Call scripts
80%
8.0
Call tracking
90%
9.0
Multichannel integration
70%
7.0
CRM software integration
70%
7.0
Workforce Optimization (WFO) (9)
54.44444444444444%
5.4
Inbound call routing
40%
4.0
Omnichannel inbound routing
40%
4.0
Recording
80%
8.0
Quality management
70%
7.0
Call analytics
50%
5.0
Historical reporting
50%
5.0
Live reporting
50%
5.0
Customer surveys
60%
6.0
Customer interaction analytics
50%
5.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall.
Return to navigation