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Crazy Egg

Crazy Egg

Starting at $24 per month
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Overview

What is Crazy Egg?

Crazy Egg is a heat map web analytics product.

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Recent Reviews

TrustRadius Insights

Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
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My view on Crazy Egg

8 out of 10
May 24, 2018
Incentivized
In a process of understanding user journey on the website - we have thought of seeking a help of a tool which gives complete information …
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Pricing

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Crazy Egg

$24.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Crazy egg heat map analytics demo

YouTube

Crazy Egg Demo

YouTube
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Product Details

Crazy Egg Integrations

Crazy Egg Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Crazy Egg is a heat map web analytics product.

Reviewers rate Implementation Rating highest, with a score of 9.2.

The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(126)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.

Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.

Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.

Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.

Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.

Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.

Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.

Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.

Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.

Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.

Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.

Attribute Ratings

Reviews

(1-3 of 3)
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Ishaan Bazaz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Crazy Egg is an awesome tool for heat-mapping, by far the best in the market. The confetti tool is something that I didn't find in other vendors. However, Crazy Egg should start implementing Session Replay also as heat-mapping and Session Replay go hand in hand. Otherwise the product is worth a rating of 5/5.
  • Heat-Mapping
  • Confetti Tool
  • Session replay
  • Filters
Crazy Egg is best for heat-mapping - especially with the use of confetti tools. I would like to see Crazy Egg implement session replay as well.
  • Better user understanding
  • Mouseflow,inspectlet
It aligns to the CSS. The heat-mapping tool was the best in Crazy Egg.
5
IT Digital Analyst
2
None to minimal
  • heatmapping
  • confetti
  • to track how far users scroll
  • to see which links are not getting clicks
  • session replay if that can be incorporated
Yes
mouseflow
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
features
i will choose crazy egg again
  • Implemented in-house
No
Change management was a big part of the implementation and was well-handled
  • putting the snippet
its very simple
No
cause its lacking session replay
coz they are very responsive and helpful
No
yes when i called them to ask the use of the tool and give us premium plan to try for a couple of months and they did. Even after that they exyended the premium plan for free upon our request to extend it for a month
  • Heat-mapping
  • Session replay
Because it's awesome in terms of heat-mapping.
Chris Grant | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Our information architects and IA's who are employed by our clients use it, to analyze behavior and make page design decisions. Senior managers are another audience when we are trying to discuss or persuade.

Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.
  • Shows where people click
  • For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.
  • Shows how far down people scroll
  • Has numeric output (the List report) as well as a visual heat map
  • In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
  • I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
  • Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
  • Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.
Crazy Egg is perfect for HTML pages with no tabs, expanding elements, or responsive implementation. It is questionable for anything else ... but better than nothing and worth the price.
  • The main positive impact is sped up decisions about whether to change a page's layout. We can throw statistics at decision makers all we want, but one well placed set of Confetti Maps will pretty much bring an end to arguments that would otherwise be based on assumptions. Really has paid off for us this way.
ClickTale is the big competitor. It has more features such as mouse tracking which is super valuable. When we use Crazy Egg, it's for the following reasons: 1) a lot cheaper, 2) the quantitative Overview and List reports, 3) the fact that often what's offered by Crazy Egg is plenty enough.
Information Architects, page designers, and site behavior analysts (web analytics).
2
Somebody has to be able to put it into the page code.
Testing requires an analytical headset and good communication abilities.
  • Deciding whether to change a page layout.
  • Giving people a clear idea of what happens on a page. MUCH better than statistics or even Google Page View stuff.
  • Figuring out activity on different links that go to the same place, without having to mess with the tracking code for general analytics programs.
  • We never expected clients to want to see heat maps with every monthly analytics report. The Crazy Egg images have contributed to getting our analytics contracts renewed.
  • We're probably going to spotlight a different page every month or so.
We have a lot of clients. Some are appropriate for it, some not. It's 100% likely that we'll have some who can use it at any given point in time.
No
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
I'd do more testing before promising anything to the client. There are some pages and sites (thick pages, pre-rendered pages ... whatever ... not sure) where it just doesn't work at all, or the resulting reports are badly distorted.
  • Implemented in-house
No
Change management was a small part of the implementation and was well-handled
  • The basic implementation is very easy. Works great with tag management also.
  • Crazy Egg seems to have some excellent advanced implementation possibilities that we have not used yet, so can't evaluate them.
Test, test, test. (I talked about this in two other places in this review)
When I get an answer to my questions, it's very fast and usually very competent. But follow-up questions don't always get answered.
No
  • Obtaining the tag and putting it into the page.
  • Understanding most of the reports. The exception might be the Scroll Map.
  • Making it work and/or interpreting the reports for a responsive page or a page with tabs, expanding sections, etc.
If it's installed on appropriate pages it's highly intuitive and usable. If the pages aren't appropriate, it's very frustrating and confusing and disappointing for the client.
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.

As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Yes
The main upgrade is more snapshots and it happens instantaneously. Have done this numerous times as clients or internal people get addicted and want more and more pages tracked. Also, once we realized we could have three snapshots for one page (one for each device type) we had to buy a bunch more.
Yes
Going from free to paid happened after the first use. No-brainer.
No
Ben Alvord | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Crazy Egg on a regular basis at my current position. We regularly roll out updates designs for key pages on our website, and every time I launch one of these updates, I initiate a new Crazy Egg 'snapshot'. The information that Crazy Egg delivers is vital in understanding how users interact with our website.

We also consult Crazy Egg clickmaps and scrollmaps of previous versions of page designs before embarking on redesigns of those same pages. The clickmap might show us that a high volume of visitors click on a focus area that occupies a key spot on the page - so when redesigning that page, we would want to make sure that our highest value CTA is placed within that focus area spot (as an example). Or the scrollmap might show that only 25% of visitors actually view the content which is further than 800 pixels down the page, so let's make sure that all key content is above that 'fold' in our new design.
  • Shows us exactly where users click on a page. Literally, the exact spot. This is useful in many different ways. You can see what links/buttons are clicked the most. You can see if a key CTA on the page IS NOT clicked - maybe you need a new design or the placement of that CTA is poor.
  • You can see if users are clicking a spot on the page that is not actually actionable. Maybe your treatment of some text or an image makes it appear that an item is linked, but it is not actually linked. You can see that people are clicking on that item, and either go ahead and link it, or else change the design to look less 'clickable'.
  • You can see what percentage of users actually view the different areas within your page. This is very useful when you run into a key stakeholder that demands certain content be above 'the fold'. Trying to explain to a non-technical person that 'the fold' is entirely dependent upon the user's screen size and resolution can be frustrating for both the stakeholder and yourself. Instead, using Crazy Egg's scrollmap feature, you can visually show that stakeholder that, for instance, 80% of users view the content that appears within the top 600 pixels of page height.
  • The design of both the heatmaps and scrollmaps is fantastic.
  • The 'page camera' software they offer works very well once you get the hang of it. This allows you to run tests on pages that include dynamic content (like a shopping cart product category page).
  • Lacks cross domain tracking. The 'confetti map' that Crazy Egg offers allows you to see a heatmap of clicks for visitors from a specific traffic source. If your website presence includes the use of subdomains or multiple top level domains, though, this feature is rendered basically useless (as the majority of your traffic sources will be self referrals).
  • A/B testing would be an amazing added feature, if integrated well.
  • This is very specific to myself, but if I was able to set a location for a test, would be useful to me. i.e. only run this test for users who reside in the United States.
  • I have no idea how this would even work, but the heatmaps do not allow for responsive design interfaces.
When doing freelance work, I actually have recommended Crazy Egg to probably about 10 different clients. If someone has a shopping cart with a 'leaky funnel', Crazy Egg is an ideal piece of diagnosing the problem. Or if a final checkout page has a low conversion rate, again, a Crazy Egg heatmap is a great way to look into possible issues.
  • Improved conversion rates
  • Improved overall user experience
  • Helped diagnose user experience issues
  • Helped to verify that new page designs have improved overall user experience (or have not improved).
I'm an advanced user of Google Analytics and have used their 'In Page Analytics' reporting before quite a bit. Google Analytics has one advantage in this regard, in that the click maps within these tools are integrated into all of the other metrics which GA provides. That said, Crazy Egg's reporting is miles above that of Google Analytics in terms of the visual presentation, which is a key point when presenting to non-technical folks. Crazy Egg also shows information about the exact spots that users clicked on a page (which GA does not). The scrollmap feature of Crazy Egg is also not included in any form within GA.
It is a key tool in my online marketing toolset.
  • Implemented in-house
No
Change management was minimal
  • No issues. It is installed using a simple JavaScript tag addition.
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
  • Heatmap
  • Scrollmap
  • Overlay
  • The 'page camera' is a bit tricky to get the hang of, but works well once you spend the time to work with it.
Their site is very easy and intuitive to use. The actual maps that they produce show information in a visual format extremely well, allowing non technical people to understand what the reports say with very little explanation.
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