TrustRadius Insights
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
Starting at $24 per month
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What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Recent Reviews
Pricing
Crazy Egg
$24.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
YouTube
Crazy Egg Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crazy Egg?
Crazy Egg Video
Crazy Egg 101
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Crazy Egg is a heat map web analytics product.
Contentsquare, Medallia Digital Experience Analytics, and SessionCam (discontinued) are common alternatives for Crazy Egg.
Reviewers rate Implementation Rating highest, with a score of 9.2.
The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(126)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We use CrazyEgg to do heatmaps and scrollmaps for different devices across a variety of websites. The heatmaps allow us to see the elements of a page that users interact with on desktop and mobile devices, and the scrollmaps enable us to see which content people see as the navigate the page.
- Provides heatmaps that shows you the elements on your site that are and aren't performing well.
- Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
- Screenshots show you how your website looks across a variety of different devices.
- Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
- Visualisations are limited - CrazyEgg doesn't offer attention maps or mousemove maps like some products.
- Screenshots can take the better part of a day to generate. If you've got large traffic and want quick insights, CrazyEgg isn't the right tool.
- No automation - if you want to run a set of heatmaps regularly to keep track of frequently changing content, this needs to be done manually.
- No integrations with A/B testing tools, which would be very helpful.
- Customer support experiences haven't been great. All requests seem to be managed by one person, who isn't interested in helping fix bugs and is generally unhelpful.
- Ability to identify under performing CTAs.
- Ability to identify important content that isn't being seen by users.
- Ability to visualise how navigation items and content performs across different device types.
ClickTale has more options than Crazy Egg - both in terms of heatmaps, and additional tools (like session replays and form analytics), but is also much more expensive.
Lucky Orange is priced similarly to Crazy Egg, and has many more features, but doesn't support different devices for heatmaps and can be flaky in capturing screenshots (I had to email support to get these to work correctly).
Mouseflow has all the extra features provided by ClickTale and Lucky Orange, but will only get you 1/10th of the visitors that Crazy Egg will for the same price.
Overall, Crazy Egg is a cost-effective, reliable and easy to use heatmapping tool that does exactly what it sets out to do (and no more). If you don't need all the extra bells and whistles of a more comprehensive tool, then its a great tool.
Lucky Orange is priced similarly to Crazy Egg, and has many more features, but doesn't support different devices for heatmaps and can be flaky in capturing screenshots (I had to email support to get these to work correctly).
Mouseflow has all the extra features provided by ClickTale and Lucky Orange, but will only get you 1/10th of the visitors that Crazy Egg will for the same price.
Overall, Crazy Egg is a cost-effective, reliable and easy to use heatmapping tool that does exactly what it sets out to do (and no more). If you don't need all the extra bells and whistles of a more comprehensive tool, then its a great tool.
No
Support service is included, but isn't a lot of help. I've often walked away more frustrated than when I logged the initial ticket.
Yes
No - the support rep showed no interest in escalating the issue in order to fix the issue in the platform.
Unfortunately I've yet to have this experience. Recently I sent a ticket about a bug and received a response from a new support rep, and she was much better than all my previous interactions, fixing a bug in the platform very quickly. Hopefully this is a new direction for Crazy Egg support, as this was a really good experience.
August 13, 2015
Crazy Egg- Understanding the user by their own eyes
Crazy Egg is an awesome tool for heat-mapping, by far the best in the market. The confetti tool is something that I didn't find in other vendors. However, Crazy Egg should start implementing Session Replay also as heat-mapping and Session Replay go hand in hand. Otherwise the product is worth a rating of 5/5.
- Heat-Mapping
- Confetti Tool
- Session replay
- Filters
- Better user understanding
- Mouseflow,inspectlet
It aligns to the CSS. The heat-mapping tool was the best in Crazy Egg.
5
IT Digital Analyst
2
None to minimal
- heatmapping
- confetti
- to track how far users scroll
- to see which links are not getting clicks
- session replay if that can be incorporated
Yes
mouseflow
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
features
i will choose crazy egg again
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- putting the snippet
No
cause its lacking session replay
No
yes when i called them to ask the use of the tool and give us premium plan to try for a couple of months and they did. Even after that they exyended the premium plan for free upon our request to extend it for a month
- Heat-mapping
- Session replay
May 13, 2014
Crazy Awesome Crazy Egg
Score 10 out of 10
Vetted Review
Verified User
It is being used by the marketing team along with other optimizing tools to understand the users needs on the variety of websites we have. This tool allows us to see the different user patterns for each website as each target a different customer base. It also allows us to see what items are popular and what items are not or if people think they can click in a particular spot where we do not provide a link. This disconnects is then communicated to the web team and can be fixed.
- Crazy Egg allows you to see where people clicked from whatever source they came from. Whether it is organic or a referral site, these specific clicks can be measured in that particular page being tracked.
- The scroll down tracker is an effective and efficient tool to understand how your users operate. Some demographics do not scroll at all, while others will scroll to the bottom of the page no matter how long it is. This information can them be applied to formatting the website to best accommodate your target viewer.
- Crazy Egg gives a company, at least this one, plenty of views for the entire month! I can't remember the exact amount off the top of my head, but I believe it's 200,000 views. When tracking views on a specific site, you can also specify how many views you would like. For example: If I would like to track a website homepage for one week and it receives 200,000 visitors in one week, obviously I do not want to track them all. I can cut it off at 10,00 views and Crazy Egg will automatically stop the tracking for me.
- I would say overall Crazy Egg is a great tool, but one additional thing I would like made is an archive tool. Archiving Crazy Egg by hand, which was my job, is quite the tedious task, but once it is done, we have those records forever. We can look back and see how our holiday campaign did the last few years with what worked and what didn't, but I wish I was able to archive these on the website. Maybe not even necessarily on the website, but be able to have an archive tool so I would not have to download each page being tracked one by one. I guess what I am trying to get at is some form of excel documentation that would download in the same form every time. This way it could be copied and pasted into a general excel spreadsheet if people desired to archive their findings.
- Being able to track over 200,000 visits would be nice with just the basic Crazy Egg. You are able to upgrade for more space, but that costs more as well. Although I completely understand why it is limited. But the pricing is quite the bargain considering all that you receive!
- The tech support is great! But it seems like they are understaffed. I haven't had many issues with it and the company seems to respond quickly even if they are short staffed. They have treated the company very well.
- It had one major negative impact where a Crazy Egg bug shut down our sites for an extended period of time and was estimated that the company lost thousands if not hundreds of thousands of dollars at that point in time. Obviously there is no way Crazy Egg can make up for that loss, but they reacted as best they could to the situation and the company is still happy with Crazy Egg today.
- A positive impact is that you can see the use of new items on the website, which ultimately increases employee efficiency. Employees can see what works and what does not for each demographic for each website. The company has monthly meetings just to look over how successful or unsuccessful a certain campaign was.
- Another positive impact Crazy Egg has had on the company is friendly usability of the websites. We are able to understand the customers needs, wants, and how they interact with the site. When customers are happy and the site is user friendly, they will not immediately bounce off the site and are more likely to convert.
- Optimizely,Google Analytics
The company actually still uses Optimizely and Google Analytics as well. Optimizely works well with Crazy Egg because we can do beta testing not only to see if the conversion rate goes up (Optimizely), but also see how the user is interacting with the change (Crazy Egg). Google Analytics is in a class of its own. I don't feel it can directly be compared to Crazy Egg because, while it tracks what the user is doing, you are not visibly able to see it. Having that visible aspect on Crazy Egg is great!
No
Being a smaller company, paying for premium support does not benefit because there just is not enough problems that come up where it would be worth it. It is not something that needs to be worried about with Crazy Egg. They are about their customers and it shows with their response times.
Yes
I have reported a few bugs to Crazy Egg. Every single one was responded to in a timely manner (max of two days if my memory serves me correct) whether or not they knew the answer. Most times they did, but every once in a while I could tell there was a bug but they had no record of it in their system.
There was a time that Crazy Egg had a bug that shut down all of the websites at the company I was working for at the time. This bug caused the loss of thousands of dollars, maybe even hundreds of thousands of dollars. Obviously there is not anything Crazy Egg could do about it at that point in time, but fix it right away. After contacting them about the bug, they personally gave the company free Crazy Egg for life. This is a once in a lifetime chance that it would ever happen, but they responded quickly, to the best of their ability, and made up for it the best they could.