TrustRadius Insights
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
Starting at $24 per month
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What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Recent Reviews
Pricing
Crazy Egg
$24.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
YouTube
Crazy Egg Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crazy Egg?
Crazy Egg Video
Crazy Egg 101
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Crazy Egg is a heat map web analytics product.
Contentsquare, Medallia Digital Experience Analytics, and SessionCam (discontinued) are common alternatives for Crazy Egg.
Reviewers rate Implementation Rating highest, with a score of 9.2.
The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(126)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
August 03, 2022
Excellent tool to analyse user behavior
- It has improved user experience on our site
- It has improved user engagement on our site
- It has increased our conversion rate
- I will be honest, it hasn't really helped us target areas of opportunity as we had hoped. We wanted the session recordings to help us gain visibility into what users were doing, but it wasn't very finely targeted and it wasn't always reliable.
July 18, 2022
Great Tool for Growing Businesses
- Increased conversion rate
- Decreased bounce rate
- Increased click through rate
July 11, 2022
Cool tool in improving your User Experience
- Less support questions on how to make payments
- Make our website more easy to use
July 09, 2022
Crazy Egg Review from an Internet Entrepreneur
- Very Positive impact on ROI as it pointed towards some specific flaws of the website. These flaws were removed on a regular basis.
- It constantly helps finetune our website to the requirements of the users. This helps in boosting our business development efforts.
- It helps us to remove or modify the least visited sections of the website. Thus removing the limitations that hamper our growth.
July 08, 2022
Crazy Egg will bright your users mouse
- Focusing on high valuable component has a massive ROI
- No need time to understand the software
July 08, 2022
Great for customer insight
- I can't comment on the investment but from a customer insight point, it's a really useful tool to improve your business.
June 23, 2021
Get Deep Insight into User Activity
- Proof of creative layout as a conversion driver
- More insightful landing page planning
August 13, 2019
Great for qualitative data collection!
- Crazy Egg has helped to steer our ship in the right direction when it comes to prioritizing site changes and updates, which has translated in making updates that positively impact our user's experience and conversions directly.
January 17, 2019
Your best friend for optimizing your website!
- Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
- Helped us make data-driven decisions on how to update and design our website.
- Allows us to easily A/B test changes on website and measure data-driven results.
January 09, 2019
Want to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.
- Improving conversion for clients by moving CTA.
- Building trust with clients with visual data to help them understand how websites should work.
May 25, 2018
CrazyEgg Review
- More insight into page structure effect on user behavior.
- We made optimizations based on findings that affected the website conversion rate.
- Realized the importance of investing in a more detailed tool that provides customer feedback.
May 24, 2018
My view on Crazy Egg
- Definitely the best pick for users who would like to understand the website from the user's perspective.
- ROI for this tool is directly dependent on how you use the tool as there is a lot of data can be grabbed.
- Please don't assume that the less highlighted areas in web section are of no use or least bothered. At times even a click might convert. So understand the tool before using it and this tool is always a good ROI if used by analyst mindset
June 20, 2017
Go crazy without getting egg in your face
- The low cost of Crazy Egg has proven itself worth it many times over.
September 23, 2016
Very powerful
- It has been useful for improving UX in clients' websites
June 01, 2016
Crazy Egg is crazy easy
- Increased click through rate
- Better time on page
- Improved pages per session
April 26, 2016
A great place to start your optimization!
- It's totally worth the price and a good place to start for optimization, it definitely helped take some websites to the next level.
- It's a great tool that you can communicate results to stake holders with.
- I love their support and digital marketing library, it helped us educate staff.
March 16, 2016
Your A/B Testing Team Will Thank You
- The primary benefit has been in identifying what to test. It's much easier to identify what's not working when you see what's being seen and being clicked. I'd say that 60% of our new tests have their basis in data that Crazy Egg provides.
- It serves as a sanity check on new designs. It's much easier to say that a design shouldn't even make it off the drawing board if we can show that the majority of it won't be seen.
- It allows us to know that a new design is working. We've made changes that draw the visitor to continue and it's increased the number of visitors who will go below the fold on new pages.
- Ability to identify under performing CTAs.
- Ability to identify important content that isn't being seen by users.
- Ability to visualise how navigation items and content performs across different device types.
- Positive Impact: Answering questions that analytics cannot. i.e. Are people seeing the PayPal button? We can measure how many people start the PayPal process on our site. However, its hard to know if low numbers are because of low interest or because our customers are missing the option.
- Positive Impact: Measuring user engagement for page types to determine what elements on the page are most important to our customers.
- Positive Impact: Lower cost than competitors to use helpful engagement tracking software. Currently, we're not consistently using Crazy Egg for user engagement so the $50 a month is perfect for our current needs.
November 11, 2015
Big Value and Small Headaches!
Score 9 out of 10
Vetted Review
Verified User
- Higher converting landing pages
- More engaging onsite content
- Extra value to SEO/PPC campaigns
September 30, 2015
Get Crazy Egg. Great price. Easy to Use. Convert More Customers
- Helps inform us of how to improve our website. This improves our testing ROI.
- Gives visual examples to Creative to see what is working and what is not and increases employee understanding.
- We used Crazy Egg to prove that a client's homepage was not working to its potential. We recommended a different layout and did an A/B test using a different software and the test won. We improved clicks by 260% and conversions by 79%
August 13, 2015
Crazy Egg- Understanding the user by their own eyes
- Better user understanding
Score 5 out of 10
Vetted Review
Verified User
- The main positive impact is sped up decisions about whether to change a page's layout. We can throw statistics at decision makers all we want, but one well placed set of Confetti Maps will pretty much bring an end to arguments that would otherwise be based on assumptions. Really has paid off for us this way.