Crazy Egg Reviews

I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

The support team response was pretty clear and easy to understand and again it all depends on how one asks the question. If our query is easy enough then any support team can answer in ease

When I get an answer to my questions, it's very fast and usually very competent. But follow-up questions don't always get answered.

coz they are very responsive and helpful

Their support and fast responses show how much they care about their customers. Even if there have been little bugs that aren't a huge deal, the response time is still wonderful. I have emailed them several times and within the next day, they have responded with an answer. There have been one or two times where they have no idea of a bug and were not able to supply an answer to us, but these were minor and they still responded quickly.

While support is willing to respond, the responses themselves aren't that helpful. The can often be antagonistic, sarcastic and contain no more than basic answers which don't help move the issue towards resolution.