Crazy Egg Support Reviews & Ratings 2022

Name: Crazy Egg 101
Uploaded: 2018-07-20T21:05:44.000Z
Duration: 1 min 5 s
Description: Crazy Egg 101

Overview

Recent Reviews

Get Deep Insight into User Activity

10 out of 10

June 23, 2021

We used Crazy Egg within our ecomm department to track click behavior of our customers. It helps us to learn where our customers are …

Great for qualitative data collection!

7 out of 10

August 13, 2019

Crazy Egg is currently used by my organization to understand visitor interactivity with newly released landing pages. We combined this …

Your best friend for optimizing your website!

9 out of 10

January 17, 2019

Crazy Egg is used exclusively by the marketing department! Myself, the paid media specialist, design team, and front-end developer all use …

Want to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.

9 out of 10

January 09, 2019

I have used it to help clients better understand how their website was or was not working for them. It is one thing to tell clients their …

CrazyEgg Review

7 out of 10

May 25, 2018

Crazy Egg is used by analytics and optimization department within Marketing.

My view on Crazy Egg

8 out of 10

May 24, 2018

In a process of understanding user journey on the website - we have thought of seeking a help of a tool which gives complete information …

Go crazy without getting egg in your face

8 out of 10

June 20, 2017

We use Crazy Egg to help direct UI and UX strategy.

Very powerful

7 out of 10

September 23, 2016

Crazy Egg is a powerful suite of tools to explore users' in-page interactions. It shows clicks and scrolling activity by heatmaps and …

Crazy Egg is crazy easy

10 out of 10

June 01, 2016

Crazy Egg was used throughout our departments. From developing ongoing user engagement strategy, to initial research and discovery for …

A great place to start your optimization!

7 out of 10

April 26, 2016

Crazy egg is being used by the analytics department as well as the marketing department. along with other solutions it is used to give a …

Your A/B Testing Team Will Thank You

8 out of 10

March 16, 2016

The primary use of Crazy Egg is heat mapping so we can determine whether a design is effective. It is also used for placement of material, …

Crazy Egg - easy and reliable heatmapping (and not much more)

7 out of 10

March 07, 2016

We use CrazyEgg to do heatmaps and scrollmaps for different devices across a variety of websites. The heatmaps allow us to see the …

In a nutshell, you may be missing an opportunity to capture user interaction

8 out of 10

February 25, 2016

Crazy Egg is being used by e-commerce department to track user engagement with our site. We can pinpoint a page on our site and monitor …

Big Value and Small Headaches!

9 out of 10

November 11, 2015

Crazy Egg is an important tool for our PPC and SEO campaigns. We use it to engage in CRO opportunities and help clients get a better …

Get Crazy Egg. Great price. Easy to Use. Convert More Customers

10 out of 10

September 30, 2015

We use it to get Heat and scroll mapping analytics. It is being used to Demand Generation. It helps us assess how customers are …

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Pricing

View all pricing

Crazy Egg

$24.00

Cloud

per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Crazy Egg?

Crazy Egg is a heat map web analytics product.

Crazy Egg Video

Crazy Egg 101

Crazy Egg Integrations

AB Tasty

Crazy Egg Competitors

Crazy Egg Technical Details

Deployment Types	SaaS
Operating Systems	Unspecified
Mobile Application	No

Comparisons

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Frequently Asked Questions

What is Crazy Egg?

Crazy Egg is a heat map web analytics product.

What are Crazy Egg's top competitors?

Contentsquare (Clicktale), Decibel Insight, from Medallia, and SessionCam now part of Glassbox are common alternatives for Crazy Egg.

What is Crazy Egg's best feature?

Reviewers rate Usability highest, with a score of 10.

Who uses Crazy Egg?

The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.

Reviews and Ratings

(116)

Ratings

Reviews

(1-7 of 7)

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August 13, 2019

Great for qualitative data collection!

Meredith Walter

Web Analyst

Stanley Black & Decker, Inc. (Information Technology and Services, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Review Source

I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

May 24, 2018

My view on Crazy Egg

Verified User

Analyst in Marketing

Internet Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Review Source

Support Rating

7

The support team response was pretty clear and easy to understand and again it all depends on how one asks the question. If our query is easy enough then any support team can answer in ease

March 07, 2016

Crazy Egg - easy and reliable heatmapping (and not much more)

Verified User

Professional in Marketing

Events Services Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Review Source

Support Rating

2

While support is willing to respond, the responses themselves aren't that helpful. The can often be antagonistic, sarcastic and contain no more than basic answers which don't help move the issue towards resolution.

November 11, 2015

Big Value and Small Headaches!

Verified User

Project Manager in Marketing

Internet Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Review Source

Support Rating

8

August 13, 2015

Crazy Egg- Understanding the user by their own eyes

Ishaan Bazaz

Digital Analyst

University of Illinois at Chicago (Health, Wellness and Fitness, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Review Source

Support Rating

9

coz they are very responsive and helpful

April 16, 2015

Sometimes it's exactly what you need, sometimes not. Great for the price.

Chris Grant

Director of Analytics

Enlighten (Internet, 51-200 employees)

Score 5 out of 10

Vetted Review

Verified User

Review Source

Support Rating

7

When I get an answer to my questions, it's very fast and usually very competent. But follow-up questions don't always get answered.

May 13, 2014

Crazy Awesome Crazy Egg

Amber Steinert

Internet Marketing Intern

3M (Retail, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Support Rating

10

Their support and fast responses show how much they care about their customers. Even if there have been little bugs that aren't a huge deal, the response time is still wonderful. I have emailed them several times and within the next day, they have responded with an answer. There have been one or two times where they have no idea of a bug and were not able to supply an answer to us, but these were minor and they still responded quickly.