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Starting at $5 per month
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What is Creately?

Creately aims to provide powerful diagramming features at a very affordable price. The product boasts an intuitive interface so users can quickly and easily come up with professional diagrams. Users can draw flowcharts, organizational charts, wire-frames, SWOT diagrams, Venn diagrams,…

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Recent Reviews

TrustRadius Insights

Creately is a versatile tool that has proven to be simple and effective for creating various types of diagrams. Users have praised its …
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Creately Personal


per month

Creately Team


per month per user

Creately Team


per year per user

Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Product Demos

Creately Viz - AI-Powered Visual Intelligence✨


Creately Demo

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Product Details

What is Creately?

Creately is a visual collaboration platform for brainstorming, planning, executing, and analyzing around projects. An "infinite canvas" supporting diagramming and drawing along with real-time collaboration, enabling teams to centralize documents, resources, tasks, and communication, creating a single source of truth for decision-making and productivity.

More specifically it features:
  • Specialized shapes for 70 diagram types and an extensible library to visualize virtually anything.
  • Drawing shortcuts so users can create shapes and connectors in a single interaction.
  • Generates visuals, new perspectives, and automates tasks using AI with Creately VIZ
  • Formatting and other changes managed with the toolbar.
  • Predefined styles, themes and formatting options.
  • Integration with Microsoft Teams

Creately supports marketing use cases by enabling users to plan all marketing activities and brainstorm ideas, and keep track of campaign deliverables, and note dependencies on the canvas, or use Creately as a hub for a creative workshop, or create a shared workspace to interact better with sponsors, partners, and stakeholders.

For product development, users can create a release plan, capture actionable feedback and ideas, and prioritize features, as well as plan and outline product launch initiatives and coordinate cross-functional team effort. The user can also map personas and journey maps to communicate insights across the design and development teams. For IT projects, Creately enables users to isualize a project charter, identify task dependencies, allocate resources, and track milestone progress, as well as communicate progress to stakeholders.

Creately also suggests educational use cases, such as tracking student progress and homework in real-time and providing immediate feedback where needed. Users can shared a central repository of resources, and facilitate different types of learning activities through collaboration, mind mapping, brainstorming, and discussions.

These use cases are in addition to general business use cases, such as org charts, mind maps of various kinds, Gantt charts, flowcharts, wireframing, BPM, or SWOT analysis.

Creately is available on a free plan, supporting up to 3 document and a limited usage (60) of elements, and community support. Tiers of paid service provide upgrades to premium support, advanced collaboration features, and unlisted use of elements, as well as unlimited product documents and folders.

Creately is a product from Cinergix, a company founded in 2008 and headquartered in Melbourne. They boast a number of high profile users of Creately, including users at Intel, Netflix, NASA, Citi Bank, Facebook and, National Geographic among others.

Creately Features

Diagramming Features

  • Supported: Flowchart Creation
  • Supported: Drag-and-Drop Functionality
  • Supported: Templates Library
  • Supported: Diagram Collaboration Tools
  • Supported: Custom Styling
  • Supported: Diagram Export and Sharing Options
  • Supported: Auto-layout Feature
  • Supported: Revision History
  • Supported: Cross-Platform Access

Additional Features

  • Supported: 1-click create and connect for faster diagramming
  • Supported: Smart objects that automatically adjust to context
  • Supported: Real-time collaboration to work as teams
  • Supported: Projects can be converted to libraries to reuse diagrams
  • Supported: Creately viewer to embed large diagrams

Creately Screenshots

Screenshot of the diagram creation interfaceScreenshot of the diagrams and visual frameworks available to express ideasScreenshot of Creately VIZ's strategic frameworks used to deliver insights.

Creately Videos

Creately VIZ - AI-Powered Visual Intelligence
Boosting Team Collaboration: Creately VIZ for Microsoft Teams

Creately Integrations

Creately Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Portuguese, Arabic, Chinese, French, German, Indonesian, Italian, Japanese, Korean, Netherlands (Dutch), Norwegian, Polish, Russian, Turkish, Vietnamese

Frequently Asked Questions

Creately aims to provide powerful diagramming features at a very affordable price. The product boasts an intuitive interface so users can quickly and easily come up with professional diagrams. Users can draw flowcharts, organizational charts, wire-frames, SWOT diagrams, Venn diagrams, network diagrams and many other diagrams using Creately.

Creately starts at $5.

Miro, Mural, and Lucid Visual Collaboration Suite are common alternatives for Creately.

The most common users of Creately are from Enterprises (1,001+ employees).

Creately Customer Size Distribution

Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)5%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Creately is a versatile tool that has proven to be simple and effective for creating various types of diagrams. Users have praised its ease of use and the ability to quickly create diagrams and flowcharts. The software has been widely used in different domains, such as education, business, research, and design.

One of the main use cases of Creately is designing workflow automation and mapping out mind maps. It has been particularly useful in creating concept maps for care plans in nursing school and backend architectures for cloud-based systems. Additionally, Creately has been extensively used for visual flows and representations in educational settings, as well as for user journeys and thematic analysis charts. Its collaborative features make it easy for teams to work together and ensure smooth operations.

In business settings, Creately has been utilized for systems design, project proposals, and explaining data flows and process flows to clients. It has also been valuable for creating mental maps, database schemas, and charts for legal purposes. Many users appreciate the variety of templates and icons available in Creately, saving them time and allowing for easy customization.

Academic researchers have found Creately helpful in generating intuitive concept maps to articulate ideas to different audiences. The software has also been beneficial for time management, organizing ideas and flows, as well as presenting quantitative and qualitative data creatively.

Users have reported positive experiences with Creately's user-friendly interface and the ability to collaborate and share diagrams easily. It has been used across various industries to visualize complex information, improve organizational effectiveness, and develop new organizational structures.

Overall, users have found Creately to be a valuable tool for visualizing and communicating complex information, improving productivity, and facilitating collaboration among team members.

Highly Accessible and Intuitive: Users have consistently praised Creately for being highly accessible and intuitive, with numerous reviewers stating that they found it easy to navigate and use. The simplicity of the interface allows users to input their ideas without any friction, even if they don't have prior experience with diagramming software.

Cloud Availability: Many users appreciate that Creately is cloud-based, as it allows them to access their diagrams from anywhere with an internet connection. This feature was highlighted by several reviewers who mentioned the convenience of being able to work on their diagrams remotely or collaborate with team members in real-time.

Variety of Templates and Symbols: Reviewers frequently mention the variety of templates and symbols available in Creately. They find this selection helpful for various purposes such as creating org charts, mind maps, flow diagrams, and more. The ability to customize these templates further adds to the versatility of the software.

Inconvenient Web-Based Nature: Several users have found the software to be inconvenient due to its web-based nature, which requires an internet connection to function. This limitation has been a source of frustration for some reviewers.

Compatibility Issues and Performance Problems: Many users have experienced compatibility issues with certain devices and web browsers, resulting in lag and performance problems. These issues have negatively impacted the overall user experience and hindered smooth operation of the software.

Difficult for Novices: A significant number of users feel that the software is difficult for novices to use, particularly when starting from scratch without a template. This steep learning curve has made it challenging for new users to navigate and utilize the software effectively.

Some users recommend exploring and taking full advantage of Creately's features, describing it as a simple and user-friendly tool for creating diagrams and flowcharts. They suggest trying it out to see if it meets your needs and find it handy for everyday business requirements.

Users also suggest using Creately for creating visually appealing diagrams and presenting project representations. They view it as a great app for mapping thoughts and ideas, especially for those who value easy navigation and flexibility.

However, some users recommend considering alternative products until Creately improves its program performance. They acknowledge that while Creately is simple for making and sharing diagrams, it may not be suitable for complex or larger charts.

Users advise experimenting with colors, templates, and different diagram types available in Creately. They praise its ease of use for technical diagrams and emphasize its productivity-boosting capabilities. These recommendations are particularly helpful for producing professional diagrams and illustrations, especially for users with limited graphics design experience.

Users highlight Creately's usefulness in generating diagrams, UI mockups, creation diagrams, workflows, process flows, and adding additional elements. They appreciate its capabilities for creating animated graphics, shared diagrams, and visually impactful flowcharts. Additionally, they suggest starting with a public plan to get a feel for the software before upgrading to unlock all features.

Attribute Ratings


(1-5 of 5)
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Score 9 out of 10
Vetted Review
Verified User
Creately is a powerful tool and is currently being used by multiple teams in our organization which include Delivery, Product & solutions, and HR. Its majorly used for creating customer journey maps, Kanban boards, Process flow charts and Org charts. Creately library of templates makes our work easier by providing various chart formats to deal with different use cases across teams.
  • Connects and centralizes work items from multiple apps
  • Team Collaboration while accessing the Kanban boards
  • Huge library of templates makes the work easier for teams
  • Can add more tutorials to guide the users in the tool
  • Tools lags sometimes when a diagram with lot of data is loaded
  • It also gets stuck sometime when an Undo functionality is used
Creately is more suitable for team collaboration as it comes up with a bright and modern UI. I see that the tool has a lot of features that can be utilized by multiple cross-functional teams from Product, Engineering, IT, HR, Marketing, and Operations. Features that our organization mostly uses include, creating user journeys, process flow charts, organization charts, Entity relationship diagrams, and product/deployment road maps. I personally don't see any scenario where it can be inappropriate as this has the capability to visually represent any use case from different departments.
  • Library of predesigned templates covering all diagram types
  • Acts as a powerful visual collaboration tool
  • Power of importing data from different sources
  • Helped the team work collaboratively by sharing on the ideas on Canvas
  • Boosted the client engagement whenever this tool is used
  • Made the work easier by providing the predesigned templates
December 20, 2022

Great tool for flowcharts

Score 8 out of 10
Vetted Review
Verified User
We create flow charts for processes, products, diagrams for customers and organisation charts.
  • Creating complex flow charts can be a hard thing to do but the interface in Creately intuitive
  • Great templates to browse
  • You can export in different formats
  • The fonts are limited
  • Navigating in the canvas can be hard especially if you're working on a big one
I think the software is great and easy to use for all kinds of charts from organisation charts to mindmaps but sometimes you cannot exactly customise it the way you want or you need to spend more time on it.
  • User-friendly interface
  • Templates
  • Using this is time effective as it's easy to use
  • We can present the charts to our clients as they are visually good
Creately is a more intuitive solution and has better looking elements, shapes etc.
Score 9 out of 10
Vetted Review
Verified User
Creately is an online canvas that offers individuals and teams a digital workspace to plan, brainstorm, design, and analyze their ideas, processes, systems, strategies, etc., using a variety of formats: diagramming, writing, whiteboarding, visualization, and even video conferencing. Its advantages lie in its diagramming capabilities and collaboration features, such as asynchronous editing, in-application video conferencing, commenting, live mouse tracking, and real-time change previews. These features enable real-time and asynchronous collaboration, allowing teams - both remote and co-located - to collaborate seamlessly in a shared online workspace.
  • Marketing value propositions / action plans.
  • UI Prototyping & Wire framing.
  • Engineering flowchart.
  • Organization charts.
  • It's a bit complicated for a novice to make something that looks professional with no templates.
  • Public no premium workspaces.
  • Performance is not the best when you have a lot of elements.
Creately sells itself as software specializing in a wide variety of areas, which is true in some cases. Visualizing and creating marketing processes, research, user flows, and general flowcharts is an extremely powerful tool. However, in other areas, such as Human Resources, UI/UX prototyping, and Wireframe design, it leaves a little to be desired compared to the competition.
  • Being able to add tasks to everything.
  • The variety of community templates.
  • The integration with other famous tools.
  • We were able to save a lot of time in visualizing strategic processes.
  • We saved meeting time by simply showing our workflows and keeping our coworkers in the loop.
Creately's folder system is a novel feature that beats its competitors. It helps keep everything organized. In addition, there are many more customization possibilities, especially in the shapes and in the library of templates and drawings. It has an intelligent drawing capability superior to all the competition, allowing more customization and detail.
Score 8 out of 10
Vetted Review
Verified User
Creatively helps to create very amazing charts in such a short time that it amazes you. It helps to co-work with your colleagues on the same tasks in a very efficient way. This saves us a tremendous amount of time and increases our productivity dramatically. This also helps to map your business flow so that you can have a better understanding with the help of visual graphics.
  • Helps to create wonderful charts.
  • Helps co-worker to work on a similar project.
  • It allows importing multiple templates.
  • We can not create tags in Creately.
  • This tool doesn't have enough shapes.
  • Lacks customization.
  • Free Version is useless.
Creately is a commonly used tool to create infographic elements for your workflows. It is effortless to use and has excellent and underrated features such as rules & database creation. While using Creately, one can not create hierarchical structures such as folders inside folders and so on for organizing diagrams.
  • Database Creations.
  • Flowcharts
  • Importing Community Templates.
  • Saves Time.
  • Make flows visually more attractive.
Score 8 out of 10
Vetted Review
Verified User
We mostly use Creately for org chart management within our company, but we do also use it for other purposes as well. I've even made our company contact list using it's flowchart features.
  • The flexibility of use when it comes to design.
  • Option for collaboration with users who do not have paid accounts.
  • The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
  • Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
  • Org chart management has been moved away from MS products which tend to be very rigid when it comes to creating/updating flowcharts.
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
It definitely could be better, but it may also depend on the type of license you are subscribing to.
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