Overview
Recent Reviews
Reviewer Sentiment
Awards




Popular Features
View all 6 featuresPlatform Security (28)
Drag-and-drop Interfaces (29)
Platform Scalability (29)
Platform User Management (30)
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Pricing
View all pricingStudio Creatio Free
$0
Studio Creatio Free
$0
Studio Creatio Enterprise
$25
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Low-Code Development
Product Details
What is Creatio?
Creatio is a provider of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom.
The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom.
Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.
All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.
Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.
Creatio platform is built on a modern technology stack, to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.
Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.
Creatio Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Creatio Screenshots
Creatio Videos
Creatio Integrations
- Mailchimp
- Mailchimp Transactional Email (Mandrill)
- OpenStreetMap
- Google Maps API
- Google Contacts and Calendars
- LDAP
- IMAP
- MS Exchange
Creatio Competitors
- Appian
- Salesforce
- Oracle
- SAP
Creatio Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Mac, Windows Server |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Global |
Supported Languages | English, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian |
Comparisons
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Frequently Asked Questions
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Reviews and Ratings
Reviews
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A global CRM platform that really deserves to be known!
- Lead management
- 360° view of our prospects and customers
- Workflow management
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Creatio - Making our business more efficient
- Track contracts
- Provide overviews of areas of the business through dashboards
- Manage marketing plans
- Run our Sales meetings through it
- Being able to use voice notes in more areas - the sales team love those!
- Being able to interact the sections together a bit more easily
Automated workflows for smooth project delivery
- I think the biggest strength of Creatio is no-code technology. It’s incredible how easy every department can tailor the system capabilities to their particular needs.
- Sometimes we experience a slowdown while saving changes.
Strengthening sales and marketing efforts with Creatio
- The platform provides excellent data visualization
- Custom dashboards help analyze lead conversion pipelines and monitor sales results to make informed decisions on the process enhancements
- Creatio offers extensive functionality, and so far, all our requirements for the system have been met.
A centralized platform for operational efficiency
- Creatio's out-of-the-box capabilities are a great asset to start with and low-code and no-code tools - to proceed with.
- The platform enables business users to develop custom workflows to match the unique needs of the business.
- The system interface could be more adjustable, i.e. would be nice to hide all the fields that I don’t use.
- Automating both B2C and B2B sales cycle processes.
- Analytics and forecasting functionalities help measure sales anf operations metrics.
- Low code CRM environments simplify workflow and sales procedures through automation.
- Creatio offers an extensive range of CRM tools, but the vendor hasn't fully documented all features.
Intuitive platform with great SFA capabilities
- Creatio is a very intuitive and flexible solution ensuring instant access to customer information.
- Thanks to analytics and reporting, it’s easier to monitor sales reps’ activities and define areas for improvements.
- In new releases, we expect integration with messengers to allow us to communicate with customers directly from the system
Modern CRM with low-code approach
- Lead management & sales cycle
- Reporting
- Knowledge base
- Need to simplify search
- Need to increase total speed for the system
- Need to develop more clear course for novice
Boosting Customer Satisfaction With Creatio
- Thanks to no-code technology, Creatio’s out-of-the-box solutions can be adjusted to meet our business needs.
- Creatio Academy provides self-explanatory instructions on system configuration.
- [A] more flexible dynamic dashboard set up with the ability to change time intervals on the go would be an excellent addition.
Creatio for INDUSTRIAL AND BUILDING GROUP
- Creatio stands out on the market thanks to its no-code/low-code capabilities
- Every company has its unique processes, so it is vital to reflect them through business logic customization.
- Furthermore, Creatio ensures excellent data visualization and analytics.
- I think Creatio has chosen the right direction for improvement. Moving towards no-code development and simplified visual changes would make the platform even more robust, flexible, and user-friendly.
One-stop-shop for your sales and service needs
- No-code development tools allow us to create workflows that fully correspond to our business requirements.
- The extensive integration options promote synergy between different corporate applications.
- Occasionally we experience performance issues.
No-code platform with unlimited customization capabilities
- Low-code /no-code features, which enable end-users to simply configure their desired platform without going through development complications.
- Extending marketing functionality with the ability to create landing pages within Creatio rather than use add-ons, and send out bulk SMS. Consent management also would be a great addition.
Data at your fingertips with Creatio platform
- As a trade marketing manager, I like Creatio's analytics and reporting capabilities. You can easily track all the required data and estimate the budget for the planned activities.
- It would be great to make the system more user-friendly by adding more advanced filtering and data visualization. On a side note, we have already seen some significant improvements in this area this year.
Easy-to-use platform to develop custom solutions
- Creatio’s strength lies in its ability to adjust to business expectations. Out-of-the-box solutions allowed us to start using the system from the beginning of the implementation process, and low-code technology helped eventually develop required workflows.
- It’s important to test system updates before implementation, as it can affect custom processes.
Building efficient workflows with no-code
- You don't need to know how to code to build workflows with Creatio.
- The ability to create processes and adjust them according to the changing business needs is what makes Creatio a top-notch solution.
- The mobile application requires enhancements to correspond to the desktop version fully.
Increasing efficiency with Creatio
- The platform is very intuitive and flexible.
- It's easy to integrate Creatio with third-party applications to create a unified digital workspace.
- It would be great to have more in-depth information on the Marketing module set up in the Creatio Academy.
Exceptional service
- The system is very flexible and user-friendly.
- Changes can be made quickly without coding, and the UI can be customized to suit our specific requirements.
- Creatio is quite intuitive, so it does not take a lot of time to train new users.
- Automatic calculations, especially when data is exported into Excel.
Powerful Tool with almost no limitations for SMB
- Highly customizable and configurable according to your company`s requirements
- Very intuitive interface & overview
- Great customer support 24/7
- Mobile App Support
- Performance and Speed wise it could be better.
- More marketplace apps/solutions would be great to fulfill all needs.
- More up to date Videos/Guides of learning the system.
Creatio makes a difference
- Low-code technology that makes building processes simple and fast
- Intuitiveness and user-friendly interface
- Great team working on the product and ensuring customer satisfaction
- The platform offers extensive functionality and customization options. Our needs are fully met.
Great flexibility and our business users love it
- Custom workflow creation without needing technical knowledge
- CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems.
- Very strong customer support.
- There was an integration with a data vendor we were subscribed to that was not in the Creatio market place so the Creatio team built the integration separately for us.
Creatio review
- Automated workflows
- Easy customization
- Easy integration with internal systems
- Price
Affordable and powerful CRM for SMB businesss
- Capturing information about customers and their employees
- Creating leads from the website
- Management of meetings of the sales team
- Management reports for opportunities
- Integration with other platforms can be a bit of challenge.
- If complex custom user interface is needed, then Creatio may not be a good choice.
- Advanced email template creation is not supported at this time.
Creatio helps organize data in a systematic way.
- Calendar/Reminder
- System Email Marketing
- Marketing
- Moving of the data during deployment
- Customer service
- Customization of the software
Business process automation with Creatio platform
- Flexibility and ease of customization.
- The analytics and reporting give valuable insights.
- The beautiful data visualization Creatio provides.
- Copying business process parts and using them for another process.
- Filtering by the related object in the process log.
- To have the ability to configure business processes via a mobile app.
An amazing CRM solution that we used to replace Salesforce.
- Easy to use
- Intuitive interface
- Highly customizable and configurable
- Excellent customer support
- I wish they had [a] dynamic search in their search bar when you're looking up companies.