Overview
What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…
Achieving More with Less: Small Teams Thrive with Creatio
Happy Creatio usercase (tip for companies with a lot of business processes)
Creatio is completely customizable to meet your needs
A global CRM platform that really deserves to be known!
Creatio - Making our business more efficient
Automated workflows for smooth project delivery
Strengthening sales and marketing efforts with Creatio
A centralized platform for operational efficiency
Save Time to the Market by Automating all Sales Process on Creatio
Intuitive platform with great SFA capabilities
Modern CRM with low-code approach
Boosting Customer Satisfaction With Creatio
Creatio for INDUSTRIAL AND BUILDING GROUP
One-stop-shop for your sales and service needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Platform Scalability (33)9.595%
- Drag-and-drop Interfaces (33)9.292%
- Platform Security (32)8.888%
- Platform User Management (34)8.686%
Reviewer Pros & Cons
Pricing
Growth
$25
Growth + CRM (Marketing/Sales/Service)
$40
Enterprise
$55
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Features
Low-Code Development
Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.
- 9.2Visual Modeling(31) Ratings
Visual modeling tooling allows business users to design processes visually.
- 9.2Drag-and-drop Interfaces(33) Ratings
Drag-and-drop interface for building applications
- 8.8Platform Security(32) Ratings
Security guardrails in place to help prevent malware, data breaches etc.
- 8.6Platform User Management(34) Ratings
Tools enabling admins to control user access and on-board and off-board users
- 8.5Reusability(32) Ratings
An internal repository where assets, modules, and even entire applications can be reused
- 9.5Platform Scalability(33) Ratings
Apps developed by low-code platform must be scalable and capable of supporting large numbers of users
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.
The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom.
Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.
All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.
Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.
Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.
Creatio Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Creatio Screenshots
Creatio Videos
Creatio Integrations
- Mailchimp
- Mailchimp Transactional Email (Mandrill)
- OpenStreetMap
- Google Maps API
- Google Contacts and Calendars
- LDAP
- IMAP
- MS Exchange
Creatio Competitors
Creatio Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac, Windows Server |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Global |
Supported Languages | English, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(72)Attribute Ratings
- 9.1Likelihood to Renew3 ratings
- 9.1Availability1 rating
- 7.3Performance1 rating
- 9Usability38 ratings
- 9.1Support Rating37 ratings
- 8.2Online Training1 rating
- 4.5Implementation Rating1 rating
- 9.1Configurability1 rating
- 8.2Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
Reviews
(1-25 of 56)A Great Mix of Innovative and Intuitive
- Customer Service
- Ease of Use
- Easy Implementation
- Package Delivery
- Historical Reporting
Creatio has a wide variety of different reporting tools that work very well. However, they do have limitations. That being said, the R&D team is hard at work every time to further develop these tools.
Achieving More with Less: Small Teams Thrive with Creatio
- Rapidly implement new products or processes
- Organizing complex processes from start to finish
- Bring information together into one place to facilitate data driven business insights
- More rapid availability of updated documentation as they move forward into the Quantum release and beyond
- Better out of the box support for SAS and Service Companies in general
- Would like to see some no-code options for fine tuning CSS on Freedom UI pages
- Customer Service
- Low-code platform
- Updates
- Making the dashboarding/Folders easier to understand for non-tech-users
- Visually building out business processes
- Extremely customizable
- Marketplace has plenty of free and useful apps
- Some documentation in the Creatio Academy is outdated or could benefit from video examples.
A global CRM platform that really deserves to be known!
- Lead management
- 360° view of our prospects and customers
- Workflow management
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, which can be frustrating.
In the other direction, Creatio is not indicated if you want a "basic" direct mailing solution, allowing only to manage mass mailings. It performs this task very well, but its capabilities are so extensive, it is a pity to restrict itself to that.
Creatio - Making our business more efficient
- Track contracts
- Provide overviews of areas of the business through dashboards
- Manage marketing plans
- Run our Sales meetings through it
- Being able to use voice notes in more areas - the sales team love those!
- Being able to interact the sections together a bit more easily
Automated workflows for smooth project delivery
- I think the biggest strength of Creatio is no-code technology. It’s incredible how easy every department can tailor the system capabilities to their particular needs.
- Sometimes we experience a slowdown while saving changes.
Strengthening sales and marketing efforts with Creatio
- The platform provides excellent data visualization
- Custom dashboards help analyze lead conversion pipelines and monitor sales results to make informed decisions on the process enhancements
- Creatio offers extensive functionality, and so far, all our requirements for the system have been met.
A centralized platform for operational efficiency
- Creatio's out-of-the-box capabilities are a great asset to start with and low-code and no-code tools - to proceed with.
- The platform enables business users to develop custom workflows to match the unique needs of the business.
- The system interface could be more adjustable, i.e. would be nice to hide all the fields that I don’t use.
- Automating both B2C and B2B sales cycle processes.
- Analytics and forecasting functionalities help measure sales anf operations metrics.
- Low code CRM environments simplify workflow and sales procedures through automation.
- Creatio offers an extensive range of CRM tools, but the vendor hasn't fully documented all features.
Intuitive platform with great SFA capabilities
- Creatio is a very intuitive and flexible solution ensuring instant access to customer information.
- Thanks to analytics and reporting, it’s easier to monitor sales reps’ activities and define areas for improvements.
- In new releases, we expect integration with messengers to allow us to communicate with customers directly from the system
Modern CRM with low-code approach
- Lead management & sales cycle
- Reporting
- Knowledge base
- Need to simplify search
- Need to increase total speed for the system
- Need to develop more clear course for novice
Boosting Customer Satisfaction With Creatio
- Thanks to no-code technology, Creatio’s out-of-the-box solutions can be adjusted to meet our business needs.
- Creatio Academy provides self-explanatory instructions on system configuration.
- [A] more flexible dynamic dashboard set up with the ability to change time intervals on the go would be an excellent addition.
Creatio for INDUSTRIAL AND BUILDING GROUP
- Creatio stands out on the market thanks to its no-code/low-code capabilities
- Every company has its unique processes, so it is vital to reflect them through business logic customization.
- Furthermore, Creatio ensures excellent data visualization and analytics.
- I think Creatio has chosen the right direction for improvement. Moving towards no-code development and simplified visual changes would make the platform even more robust, flexible, and user-friendly.
One-stop-shop for your sales and service needs
- No-code development tools allow us to create workflows that fully correspond to our business requirements.
- The extensive integration options promote synergy between different corporate applications.
- Occasionally we experience performance issues.
No-code platform with unlimited customization capabilities
- Low-code /no-code features, which enable end-users to simply configure their desired platform without going through development complications.
- Extending marketing functionality with the ability to create landing pages within Creatio rather than use add-ons, and send out bulk SMS. Consent management also would be a great addition.
Data at your fingertips with Creatio platform
- As a trade marketing manager, I like Creatio's analytics and reporting capabilities. You can easily track all the required data and estimate the budget for the planned activities.
- It would be great to make the system more user-friendly by adding more advanced filtering and data visualization. On a side note, we have already seen some significant improvements in this area this year.
Easy-to-use platform to develop custom solutions
- Creatio’s strength lies in its ability to adjust to business expectations. Out-of-the-box solutions allowed us to start using the system from the beginning of the implementation process, and low-code technology helped eventually develop required workflows.
- It’s important to test system updates before implementation, as it can affect custom processes.
Building efficient workflows with no-code
- You don't need to know how to code to build workflows with Creatio.
- The ability to create processes and adjust them according to the changing business needs is what makes Creatio a top-notch solution.
- The mobile application requires enhancements to correspond to the desktop version fully.
Increasing efficiency with Creatio
- The platform is very intuitive and flexible.
- It's easy to integrate Creatio with third-party applications to create a unified digital workspace.
- It would be great to have more in-depth information on the Marketing module set up in the Creatio Academy.
Exceptional service
- The system is very flexible and user-friendly.
- Changes can be made quickly without coding, and the UI can be customized to suit our specific requirements.
- Creatio is quite intuitive, so it does not take a lot of time to train new users.
- Automatic calculations, especially when data is exported into Excel.
Powerful Tool with almost no limitations for SMB
- Highly customizable and configurable according to your company`s requirements
- Very intuitive interface & overview
- Great customer support 24/7
- Mobile App Support
- Performance and Speed wise it could be better.
- More marketplace apps/solutions would be great to fulfill all needs.
- More up to date Videos/Guides of learning the system.
Creatio makes a difference
- Low-code technology that makes building processes simple and fast
- Intuitiveness and user-friendly interface
- Great team working on the product and ensuring customer satisfaction
- The platform offers extensive functionality and customization options. Our needs are fully met.
Great flexibility and our business users love it
- Custom workflow creation without needing technical knowledge
- CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems.
- Very strong customer support.
- There was an integration with a data vendor we were subscribed to that was not in the Creatio market place so the Creatio team built the integration separately for us.
Creatio review
- Automated workflows
- Easy customization
- Easy integration with internal systems
- Price