A Great Mix of Innovative and Intuitive
Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily …
Starting at $25 per month per user
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What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…
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Popular Features
- Platform Scalability (33)9.595%
- Drag-and-drop Interfaces (33)9.292%
- Platform Security (32)8.888%
- Platform User Management (34)8.686%
Reviewer Pros & Cons
Pricing
Growth
$25
Cloud
per month per user
Growth + CRM (Marketing/Sales/Service)
$40
Cloud
per month per user
Enterprise
$55
On Premise
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.creatio.com/products/pricin…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.
The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom.
Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.
All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.
Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.
Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.
Creatio Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Creatio Screenshots
Creatio Videos
Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
Creatio Integrations
- Mailchimp
- Mailchimp Transactional Email (Mandrill)
- OpenStreetMap
- Google Maps API
- Google Contacts and Calendars
- LDAP
- IMAP
- MS Exchange
Creatio Competitors
Creatio Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac, Windows Server |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Global |
| Supported Languages | English, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian |
Frequently Asked Questions
Creatio starts at $25.
Reviewers rate Platform Scalability highest, with a score of 9.5.
The most common users of Creatio are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-25 of 56)Companies can't remove reviews or game the system. Here's why
November 02, 2023
A Great Mix of Innovative and Intuitive
Score 10 out of 10
Vetted Review
Verified User
Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily platform that can be easily managed and allows us to generate accurate KPI's that can easily be reported on.
- Customer Service
- Ease of Use
- Easy Implementation
- Package Delivery
- Historical Reporting
October 16, 2023
Achieving More with Less: Small Teams Thrive with Creatio
Score 9 out of 10
Vetted Review
Verified User
In our organization Creatio serves as a versatile information hub, it allows us to centralize and facilitate communication across various departments and business processes. This centralization allows us to create a better "top-down-view" for our management teams in addition to standardizing processes across our company. The flexibility of the platform itself allows us to be very agile when it comes to addressing the ever changing needs of each of these departments in a modern, technology first, business environment. It has been integrated into regular operational activities from the ground up - from technician to invoicing, sales to offboarding: we use it to manage the entire client lifecycle and many of the processes that occur throughout.
- Rapidly implement new products or processes
- Organizing complex processes from start to finish
- Bring information together into one place to facilitate data driven business insights
- More rapid availability of updated documentation as they move forward into the Quantum release and beyond
- Better out of the box support for SAS and Service Companies in general
- Would like to see some no-code options for fine tuning CSS on Freedom UI pages
Score 8 out of 10
Vetted Review
Verified User
In 2019/2020 we were looking for an CDP/CRM solution that would also help us out with the many business process that we have. We are a small not-for-profit company so recources (people, time and money) are limited. During this process we came across Creatio and everything we wanted was (and is) possible. We save a lot of time with the automation of business processes, marketing e-mails and our website & members-only-website are also connected to Creatio. So we don't have to put the same text in 3 different systemes: no they communicate with eachother, so if we put it in Creatio, it also appears on our website and members-only-website. Also we have more business insights now thanks to the dashboarding section which we use to visualize the data that we have and give our team the insights they need to grow the business so we can do more for the marketing, sales and communication community in the Netherlands. We are happy Creatio users since 2021 and we are very pleased with the Creatio team: they are quick with responding and always happy to help.
- Customer Service
- Low-code platform
- Updates
- Making the dashboarding/Folders easier to understand for non-tech-users
Landmark Cinemas uses Creatio for our Sales team as a CRM. Creatio has proven to be very customizable for our unique workflows and business cases. By automating business processes, we have eliminated a large portion of our administrative tasks and can better focus on building and nurturing client relationships. The low-code structure allows for quick and easy changes without programming knowledge or experience.
- Visually building out business processes
- Extremely customizable
- Marketplace has plenty of free and useful apps
- Some documentation in the Creatio Academy is outdated or could benefit from video examples.
April 29, 2022
A global CRM platform that really deserves to be known!
We used Creatio to manage all our marketing and sales activities, from lead generation to contract conclusion. Creatio is also our reference tool for our service desk and customer ticket tracking. Other needs, such as time-tracking and management of some projects, are also done with Creatio. Creatio has become a reference tool for our company, and more needs are being addressed thanks to its low-code/no-code capabilities.
- Lead management
- 360° view of our prospects and customers
- Workflow management
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
April 29, 2022
Creatio - Making our business more efficient
Score 10 out of 10
Vetted Review
Verified User
We started using Creatio as a sales tool in our business; however, it is now being used for other areas of our business. We use it for marketing plans and budgets and also run our Quality Management System on it, which we are audited on. We have found it so useful that we are also now setting up the service side so our operations team can also use it.
- Track contracts
- Provide overviews of areas of the business through dashboards
- Manage marketing plans
- Run our Sales meetings through it
- Being able to use voice notes in more areas - the sales team love those!
- Being able to interact the sections together a bit more easily
April 27, 2022
Automated workflows for smooth project delivery
Score 10 out of 10
Vetted Review
Verified User
Creatio is used company-wide, but our team leverages system capabilities to manage internal projects. We build efficient project management workflows incorporating all the milestones from the kick-off to delivery using no-code technology. With Creatio, we can maintain project documentation, track team performance and manage customer communication within one system.
- I think the biggest strength of Creatio is no-code technology. It’s incredible how easy every department can tailor the system capabilities to their particular needs.
- Sometimes we experience a slowdown while saving changes.
April 26, 2022
Strengthening sales and marketing efforts with Creatio
Score 10 out of 10
Vetted Review
Verified User
Creatio helps us manage our marketplace operations. We can easily collect and store our customers' information, track their website behavior, and personalize marketing communication. Once the customer makes a purchase on our website or via the mobile application, the system automatically creates order and assigns it to the responsible agent. Creatio helps our sales team efficiently process orders and transfer them for delivery.
- The platform provides excellent data visualization
- Custom dashboards help analyze lead conversion pipelines and monitor sales results to make informed decisions on the process enhancements
- Creatio offers extensive functionality, and so far, all our requirements for the system have been met.
April 26, 2022
A centralized platform for operational efficiency
Score 10 out of 10
Vetted Review
Verified User
Creatio provides a single customer view and helps us manage customer-facing processes from lead management to client assignment and onboarding. By integrating Creatio with a range of our in-house applications, we achieved a unified digital ecosystem that improved collaboration between different departments and boosted operational efficiency.
- Creatio's out-of-the-box capabilities are a great asset to start with and low-code and no-code tools - to proceed with.
- The platform enables business users to develop custom workflows to match the unique needs of the business.
- The system interface could be more adjustable, i.e. would be nice to hide all the fields that I don’t use.
In my organization, Creatio is mainly used in the sales and marketing departments. Based on my experience, Creatio has enhanced a positive impact on revenue maximization by managing and automating sales processes and workflow.
- Automating both B2C and B2B sales cycle processes.
- Analytics and forecasting functionalities help measure sales anf operations metrics.
- Low code CRM environments simplify workflow and sales procedures through automation.
- Creatio offers an extensive range of CRM tools, but the vendor hasn't fully documented all features.
December 28, 2021
Intuitive platform with great SFA capabilities
Score 10 out of 10
Vetted Review
Verified User
With Creatio, we manage our sales and marketing processes within our organization. The system
stores all customer information, communication history, and helps to manage orders. In addition, we run personalized marketing
campaigns that boost customer engagement and increase sales. The system also
helps us track sales reps’
KPIs, define areas for improvement, and work on employee development plans based on the results achieved.
- Creatio is a very intuitive and flexible solution ensuring instant access to customer information.
- Thanks to analytics and reporting, it’s easier to monitor sales reps’ activities and define areas for improvements.
- In new releases, we expect integration with messengers to allow us to communicate with customers directly from the system
December 23, 2021
Modern CRM with low-code approach
I knew and used this service even when it was Terrasoft CRM, then BPM.online, and now it became [...] Creatio. The product has undergone a good transformation, and at the moment, it is one of the best domestic CRM systems, even for small companies. When in the company where I work, there was a question of choosing a CRM system for working with clients. We tried several and opted for [...] Creatio. The system serves as an excellent management tool for tracking B2B customers, from leads to repeat sales.
- Lead management & sales cycle
- Reporting
- Knowledge base
- Need to simplify search
- Need to increase total speed for the system
- Need to develop more clear course for novice
December 19, 2021
Boosting Customer Satisfaction With Creatio
Score 7 out of 10
Vetted Review
Verified User
We use Creatio as a service desk solution to process customer and internal user requests. Custom workflows enable cases to be [assigned] to a responsible agent according to the type of service required. The integration with our ticketing system allows us to manage ticket returns easily. Through hot spot integration, we collect customer information. Beesender chatbot interacts with our clients and connects them with the right agent. In addition, customizable dashboards help us analyze service efficiency.
- Thanks to no-code technology, Creatio’s out-of-the-box solutions can be adjusted to meet our business needs.
- Creatio Academy provides self-explanatory instructions on system configuration.
- [A] more flexible dynamic dashboard set up with the ability to change time intervals on the go would be an excellent addition.
December 13, 2021
Creatio for INDUSTRIAL AND BUILDING GROUP
Score 10 out of 10
Vetted Review
Verified User
We use Creatio for sales process automation
across several business divisions. From initial interactions to a sale and
order execution - every step of the customer journey is automated with Creatio.
The 360 customer view allows us to track customer communication history, and
sales forecasting capabilities help us plan sales volumes. In addition, we have
created custom sections to manage construction objects and utilize tailor-made
dashboards to monitor sales team productivity.
- Creatio stands out on the market thanks to its no-code/low-code capabilities
- Every company has its unique processes, so it is vital to reflect them through business logic customization.
- Furthermore, Creatio ensures excellent data visualization and analytics.
- I think Creatio has chosen the right direction for improvement. Moving towards no-code development and simplified visual changes would make the platform even more robust, flexible, and user-friendly.
December 04, 2021
One-stop-shop for your sales and service needs
Score 10 out of 10
Vetted Review
Verified User
The platform is a centralized solution for multiple company departments. With Creatio, we keep track of customer interactions and manage sales and service workflows. Having a unified client profile helps us serve our customers better. The system also allows us to monitor the team workload and performance by using the dashboards and reporting.
- No-code development tools allow us to create workflows that fully correspond to our business requirements.
- The extensive integration options promote synergy between different corporate applications.
- Occasionally we experience performance issues.
November 27, 2021
No-code platform with unlimited customization capabilities
Score 10 out of 10
Vetted Review
Verified User
Creatio is an integral part of our digital transformation process. The system is being used for sales management, customer service, and marketing automation. Enabled with no-code tools that Creatio provides, we’ve customized the system and now it perfectly matches our business needs. With the system, we built efficient workflows that substantially boost team productivity.
- Low-code /no-code features, which enable end-users to simply configure their desired platform without going through development complications.
- Extending marketing functionality with the ability to create landing pages within Creatio rather than use add-ons, and send out bulk SMS. Consent management also would be a great addition.
November 17, 2021
Data at your fingertips with Creatio platform
Score 7 out of 10
Vetted Review
Verified User
We use Creatio to manage trade marketing processes.
The system allows us to store all the information on our key accounts and track
customer touchpoints in real-time. Custom dashboards give us information on the
activities' results and help make data-driven decisions for our promo plan to
be more effective.
- As a trade marketing manager, I like Creatio's analytics and reporting capabilities. You can easily track all the required data and estimate the budget for the planned activities.
- It would be great to make the system more user-friendly by adding more advanced filtering and data visualization. On a side note, we have already seen some significant improvements in this area this year.
November 16, 2021
Easy-to-use platform to develop custom solutions
Score 10 out of 10
Vetted Review
Verified User
Creatio helped us automate a large number of customer-facing operations across the entire organization. The low-code technology helped us configure the platform so that it easily mirrors the desired process scenarios. It was easy to integrate Creatio with third-party solutions to create a unified IT infrastructure within our company.
- Creatio’s strength lies in its ability to adjust to business expectations. Out-of-the-box solutions allowed us to start using the system from the beginning of the implementation process, and low-code technology helped eventually develop required workflows.
- It’s important to test system updates before implementation, as it can affect custom processes.
November 13, 2021
Building efficient workflows with no-code
Score 10 out of 10
Vetted Review
Verified User
Creatio is used by our sales and marketing teams. We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.
- You don't need to know how to code to build workflows with Creatio.
- The ability to create processes and adjust them according to the changing business needs is what makes Creatio a top-notch solution.
- The mobile application requires enhancements to correspond to the desktop version fully.
November 12, 2021
Increasing efficiency with Creatio
Score 9 out of 10
Vetted Review
Verified User
Creatio is being used in our organization to manage
sales and marketing processes. Through integration with our ERP and accounting
software, we received a unified digital environment contributing to the
efficiency of our operations. The platform helps us manage opportunities,
generate quotes, and build reports. We send out newsletters and event
invitations to our customers through Creatio and monitor event-related
analytics.
- The platform is very intuitive and flexible.
- It's easy to integrate Creatio with third-party applications to create a unified digital workspace.
- It would be great to have more in-depth information on the Marketing module set up in the Creatio Academy.
November 11, 2021
Exceptional service
Score 10 out of 10
Vetted Review
Verified User
Creatio helped us automate business development activites. The system serves as a single database for the company’s sales team, containing all the data for all the buildings we’re pursuing. In Creatio, we manage opportunities, track their stages, and calculate estimated revenue. Custom dashboards allow us to monitor
team efficiency and make informed business decisions.
- The system is very flexible and user-friendly.
- Changes can be made quickly without coding, and the UI can be customized to suit our specific requirements.
- Creatio is quite intuitive, so it does not take a lot of time to train new users.
- Automatic calculations, especially when data is exported into Excel.
November 09, 2021
Powerful Tool with almost no limitations for SMB
Score 9 out of 10
Vetted Review
Verified User
All of our company is using Creatio to manage our sales pipeline from Lead to Order. Our old system wasn't capable of providing us with the features like enhance Leads, create estimations for customers, or print out orders like Creatio is offering. With the help of the tool, we made a lot of spreadsheets obsolete and [it] improved our overall process mindset. We also keep track of all of our client communication and interactions, so everyone is always up to date and on the same page.
- Highly customizable and configurable according to your company`s requirements
- Very intuitive interface & overview
- Great customer support 24/7
- Mobile App Support
- Performance and Speed wise it could be better.
- More marketplace apps/solutions would be great to fulfill all needs.
- More up to date Videos/Guides of learning the system.
November 08, 2021
Creatio makes a difference
Score 9 out of 10
Vetted Review
Verified User
Creatio implementation helped us digitize and streamline the internal contact center. We increased the efficiency of the internal service desk by automating such processes as case categorization, auto-assign of requests based on the request[ed] category, [and] task delegation. Built-in tool for service quality evaluation helps us monitor feedback and constantly improve service level.
- Low-code technology that makes building processes simple and fast
- Intuitiveness and user-friendly interface
- Great team working on the product and ensuring customer satisfaction
- The platform offers extensive functionality and customization options. Our needs are fully met.
November 06, 2021
Great flexibility and our business users love it
Score 10 out of 10
Vetted Review
Verified User
Creatio helps our sales and marketing teams create very tailored workflows for each use case. Its low code + no code platform enables our business users to configure the CRM and marketing automation solutions as they see fit helping us save time and increase efficiency. We were using Salesforce as our CRM before and were struggling to create workflows without getting technical employees involved. We now also have CRM and marketing automation under one platform which increases the types of workflow we can create with one source of truth.
- Custom workflow creation without needing technical knowledge
- CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems.
- Very strong customer support.
- There was an integration with a data vendor we were subscribed to that was not in the Creatio market place so the Creatio team built the integration separately for us.
November 06, 2021
Creatio review
Score 8 out of 10
Vetted Review
Verified User
We use Creatio for all our business processes. It is used mostly by [the] sales team, but the whole organization has access to it. There are more than 100 people in sales now and with Creatio we created automated workflows which help our organization run fast and smoothly.
- Automated workflows
- Easy customization
- Easy integration with internal systems
- Price