Creatio

Creatio

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.0 out of 100
Top Rated
Creatio

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features

Platform Security (28)

9.4
94%

Drag-and-drop Interfaces (29)

9.3
93%

Platform Scalability (29)

9.1
91%

Platform User Management (30)

9.1
91%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Studio Creatio Free

$0

On Premise
per user/per month

Studio Creatio Free

$0

Cloud
per month per user

Studio Creatio Enterprise

$25

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/studio/pricing?…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Low-Code Development

9.2
92%

Product Details

What is Creatio?

Creatio is a provider of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.

Creatio platform is built on a modern technology stack, to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

Freedom UINo-code designerWorkflow

Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac, Windows Server
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Comparisons

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Frequently Asked Questions

How much does Creatio cost?

Creatio starts at $0.

What are Creatio's top competitors?

Appian are common alternatives for Creatio.

What is Creatio's best feature?

Reviewers rate Platform Security highest, with a score of 9.4.

Who uses Creatio?

The most common users of Creatio are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (66)

Ratings

Reviews

(1-25 of 28)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio is miles ahead of Infor - now, looking back on Infor, it seems very dated and restricted. I love how you can work things out and change things yourself in Creatio. And if things are a bit more complicated, you have your dedicated team person to help you. We have Olga, who is amazing and really understands what we are trying to achieve.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Although we haven't totally removed Oracle CX Sales, it's less effective due to its outdated sales marketing capabilities unlike Creatio, which offers robust tools at a lower cost.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We selected Creatio because it's the most optimal system for our current business requirements and their further scale [development]. Also, we valued the support of the vendor and the big community of implement teams.
Naveen Gabrani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio provides powerful features at an affordable cost. It is easy to customize and set up. The user interface is intuitive. It is possible to set up business rules with an easy interface without writing code. The basic setup can be performed by a business user, without involving a developer. Overall it is recommended CRM for small to medium businesses.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio is much faster and more configurable than Salesforce. The first thing that I noticed when migrating from Salesforce to Creatio was how few clicks it took to record activity or create a new task. Similarly, the page loading speed is so much faster which saves me hours per day. Salesforce was very clunky and difficult to configure (we had to pay consultants tens of thousands to configure it for us). Creatio is seamless to configure and even non technical users can set up the platform in whatever way they want.
Score 7 out of 10
Vetted Review
Verified User
Review Source
For this customer, I've been choosing among AmoCRM, Insightly, Bitrix24, Zoho Bigin (and CRM) and many others. The choice of Creatio was predicted mostly by the fact, that the company was using Terrasoft CRM previously. So it was a safe decision and choice to have the same provider of the service. And there was a good discount for loyal customers.
Vladlen Manastiretskiy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio stood out from other vendors in terms of both the system’s usability and robustness. We were impressed by the flexibility of customization that the system provides. On top of that, Creatio’s technical support is always very quick to respond and helpful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creatio support is faster and more efficient with a user friendly interface. Creatio features seem more modern and the marketing department has more options. The system configuration is simpler and more intuitive.
Kenneth Harrington-Colon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When compared to bpm'online they are too convoluted and the support system is shoddy at best. We've had multiple issues with their support team, including some instances where the support staff provided inaccurate information. GoldMine has an extremely dated user interface and connecting it to the web requires more effort than is reasonable in this day and age. Microsoft Dynamics CRM has a very awkward user interface, making it difficult to grasp the system as a whole, particularly for level 1 users.