Creatio

Creatio

Customer Verified
Top Rated
About TrustRadius ScoringScore 9.0 out of 100
Top Rated
Creatio

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features

Platform Security (28)

9.4
94%

Drag-and-drop Interfaces (29)

9.3
93%

Platform Scalability (29)

9.1
91%

Platform User Management (30)

9.1
91%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Creatio, and make your voice heard!

Record

Pricing

View all pricing

Studio Creatio Free

$0

On Premise
per user/per month

Studio Creatio Free

$0

Cloud
per month per user

Studio Creatio Enterprise

$25

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/studio/pricing?…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Low-Code Development

9.2
92%

Product Details

What is Creatio?

Creatio is a provider of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.

Creatio platform is built on a modern technology stack, to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

Freedom UINo-code designerWorkflow

Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac, Windows Server
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Comparisons

View all alternatives

Frequently Asked Questions

How much does Creatio cost?

Creatio starts at $0.

What are Creatio's top competitors?

Appian are common alternatives for Creatio.

What is Creatio's best feature?

Reviewers rate Platform Security highest, with a score of 9.4.

Who uses Creatio?

The most common users of Creatio are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (66)

Ratings

Likelihood to Renew (2)

9.1
91%

Usability (36)

9.1
91%

Support Rating (35)

9.1
91%

Reviews

(1-25 of 52)
Popular Filters
Companies can't remove reviews or game the system. Here's why
April 29, 2022

A global CRM platform that really deserves to be known!

Jacob Grabowski | TrustRadius Reviewer
Jacob Grabowski
Marketing & Communication Manager
SmartYou (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency. Projects that used to take months are now completed in weeks or even days. The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.

As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, which can be frustrating.

In the other direction, Creatio is not indicated if you want a "basic" direct mailing solution, allowing only to manage mass mailings. It performs this task very well, but its capabilities are so extensive, it is a pity to restrict itself to that.
April 29, 2022

Creatio - Making our business more efficient

LT
Lisa Taylor
Digital Communications Professional
Fairford Medical (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
April 27, 2022

Automated workflows for smooth project delivery

Verified User
Engineer in Quality Assurance
Computer Games Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Creatio offers comprehensive out-of-the-box capabilities and no-code development tools that extend them. Besides, it’s easy to integrate the system with third-party apps. Therefore, Creatio is an excellent fit for companies looking to automate multiple complex workflows and orchestrate applications within one interface.
January 05, 2022

Save Time to the Market by Automating all Sales Process on Creatio

TK
Touch Kulchan
Associate Director - Digital Technology and Consumer Markets
BTI Executive Search (Human Resources, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Creatio is with no doubt a robust solution for sales automation. I use it on a daily basis at the workstation to fulfill orders, manage sales performance, implement and impose rules for working among other processes.
December 23, 2021

Modern CRM with low-code approach

Oleksandr Torlo | TrustRadius Reviewer
Oleksandr Torlo
Product Advisor
Intelza (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

This system is very well-tailored to the needs of big businesses. However, everything has been done here so that when a manager needs to change some fields or forms, he does not need to create a request for programmers for this, which, of course, greatly speeds up all the processes. However, for small companies, this system can be very cumbersome at first and requires customization to simplify the interface and functions.
November 27, 2021

No-code platform with unlimited customization capabilities

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It’s well suited for medium to large-size organizations looking to expand their sales horizons by using advanced marketing and sales tools and maintaining their current client base [with] a robust service management tool. These are provided out-of-the-box by Creatio and I believe most businesses would benefit from the platform’s functionality. Less appropriate: N/A
November 09, 2021

Powerful Tool with almost no limitations for SMB

CB
Christian Bielz
SENIOR Technical Manager
PERFORMANCE ONE AG (Marketing & Advertising, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

[Creatio can] improve the sales process/pipeline and upgrade your client interaction. [It can be for] small-medium businesses with low to non process understanding; [you] can learn a lot from the already implemented functions/tools Creatio is providing. [There is the possibility to] automate your business and increase your productivity. [There is the option to] customize the tool as your company needs and not let the tool restrict you from your work.
November 06, 2021

Great flexibility and our business users love it

Verified User
Vice-President in Corporate
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

This [Creatio] would be a great solution for teams that are using different CRM, marketing automation, and case management solutions patched together as it brings it all together under a single platform without the need for maintenance. [It] would also be a great fit for teams looking for a solution that empires business users to create workflows and case automation tailored to their business needs quickly without getting IT or technical people involved. This has eliminated a lot of headaches and made life a lot easier and simpler.
November 03, 2021

Affordable and powerful CRM for SMB businesss

Naveen Gabrani | TrustRadius Reviewer
Naveen Gabrani
Founder/CEO
Astrea IT Services Pvt Ltd (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Creatio is well suited for a CRM for a small or medium-sized business. It can handle the management of customers, leads and accounts well. It is strong in managing business automation related to data. For example scenarios like business rules related to opportunity stages, handling large opportunities, assigning them based on business rules, case management is well handled by Creatio.
November 03, 2021

Creatio helps organize data in a systematic way.

Verified User
Consultant in Information Technology
Management Consulting Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Creatio is most suitable for: Calendar/Reminder, System Email Marketing, Internal Chat Integration, Importing data, and Keeping track of activities. Creatio is less appropriate for taking action with Real-time tracking Integration with other platforms, [it] can be more prompt with Customer Service Visualization of dashboards deployment of data from different environments.
November 02, 2021

An amazing CRM solution that we used to replace Salesforce.

Verified User
Vice-President in Finance and Accounting
Venture Capital & Private Equity Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Originally with Salesforce, it was really difficult to cater the solution to our specific needs. There were hundreds of output fields that we never used, but that would be included in our reports because we couldn't get rid of them. Now with Creatio, we can custom create and design an interface that includes what we need. It's easy to manage, I can change the interface from my team's if I want to and there's a great mobile app as well.