Push for "Try before you buy" with this one
We original purchased Critical Mention for client campaigns that incorporated traditional and social media. We wanted to beef up our media …
Critical Mention
Critical Mention
Critical Mention
Overview
What is Critical Mention?
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.
Read moreRecent Reviews
Reviewer Pros & Cons
View all pros & cons
Cara Ferguson
Chief Firestarter
edana integrated marketing (Public Relations & Communications, 11-50 employees)Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Critical Mention, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Critical Mention?
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
24 people want pricing too
Alternatives Pricing
What is BuzzSumo?
BuzzSumo is an influencer marketing platform focused on influencer location, author reports, content analysis for locating trends, and domain comparisons, useful for competitor analysis. The analysis engine is intentioned to track and optimize content marketing efforts. BuzzSumo was acquired by…
What is Prezly?
Prezly is presented by the vendor as all-in-one public relations management tool that helps PR teams organise their workflow, collaborate and save time.Accessible through any browser, Prezly's key features are divided between three main areas:Contact managementFull PR CRM for managing your contacts…
Product Demos
Critical Mention Demo 2022
01:29
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Critical Mention?
Critical Mention allows users to search global TV, Radio, Social Media & Online News, watch video, edit and internally share coverage, receive real-time email alerts, build reports, and analyze coverage through word clouds and graphs.
In contrast to traditional broadcast monitoring services, Critical Mention employs technology to monitor broadcast television in real-time. Using Critical Mention's search platform, customers can view their broadcast clips and transcripts within seconds of airing.
The Critical Mention search platform deploys technology that continuously digitizes transcripts and live broadcast footage, in real-time, and indexes and stores each in the Critical Mention media database. Users are able to perform keyword searches against the database (a company name, product, person, topic, etc.) and have their results of their keyword mention instantly displayed within the platform. Users can then watch the video, read the transcript, forward the clip on to colleagues, order the clip to an archive, or a host of other tasks designed for users to effectively communicate and share their broadcast mentions. Learn more at https://www.criticalmention.com/
In contrast to traditional broadcast monitoring services, Critical Mention employs technology to monitor broadcast television in real-time. Using Critical Mention's search platform, customers can view their broadcast clips and transcripts within seconds of airing.
The Critical Mention search platform deploys technology that continuously digitizes transcripts and live broadcast footage, in real-time, and indexes and stores each in the Critical Mention media database. Users are able to perform keyword searches against the database (a company name, product, person, topic, etc.) and have their results of their keyword mention instantly displayed within the platform. Users can then watch the video, read the transcript, forward the clip on to colleagues, order the clip to an archive, or a host of other tasks designed for users to effectively communicate and share their broadcast mentions. Learn more at https://www.criticalmention.com/
Critical Mention Video
Track your earned media coverage with the fastest all-in-one media monitoring service available.
Broadcast Media Monitoring
Online News Tracking
Social Media Monitoring
Licensed Content
Critical Mention Competitors
Critical Mention Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.
TVEyes, Meltwater Media Intelligence Platform, and Cision Communications Cloud are common alternatives for Critical Mention.
The most common users of Critical Mention are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(29)
Attribute Ratings
Reviews
(1-18 of 18)- Popular Filters
Companies can't remove reviews or game the system. Here's why
August 12, 2022
Push for "Try before you buy" with this one
Score 1 out of 10
Vetted Review
Verified User
We selected Critical Mention and are trapped in a contract with them we can't use. We ended up having to go with another software that does what we need. Grateful that the other company allowed a trial period to ensure that it did have the components we needed. At a substantially better price too.
October 13, 2021
Fair and good
It provides both free and premium and you can also add a portfolio, other media links, and website. It also verifies its members like popular apps like Facebook, Twitter, and Instagram [do]. It increases your visibility on google search for free like I use it.
August 03, 2021
Efficient Channel for Social Coverage and Mentions.
Critical Mention has an excellent TV coverage solution in the marketing or communication industry. More so, helps us identify or see the comments in most of the social sites mentions, and gives the allowance of positively responding to them. The integration with Google, for the purpose of analysis, is another unique aspect of Critical Mention.
TV Eyes seems to be the biggest competitor to Critical Mention, but we've found that it's just not quite as intuitive or simple to track specific media hits. We keep going back to Critical Mention year after year because it does the job we need it to do to track broadcast TV hits.
July 19, 2021
Critical Mention Delivers
I am not one to bash a competition product, but I have used several other similar products from different vendors. It has mostly been a disaster. Poor customer service to poor software interface has led me to Critical Mention. It's the first time I have ever stayed with a product beyond one year. One company only ever reached out to me when it was time for a renewal despite repeated reach-outs on my part during the year.
July 14, 2021
Critical Mention is expensive but gets the job done
TV Eyes will grab EVER SINGLE mention of your organization but their UI is clunky and the reporting and editing tool takes some practice.
Score 10 out of 10
Vetted Review
Verified User
I initially selected Critical Mention because of it's DIY, quick, easy, and intuitive monitoring platform which tracks the most TV outlets in the industry. I stay with Critical Mention because of its customer service.
We previously used a company called TV Eyes for our media monitoring. When a big event happened and their system was down, we were very disappointed. The disappointment was compounded by their reaction and customer service. They never offered to help fix it or offered an apology. I'm sure Critical Mention would respond much better, based on the customers service that I have witnessed.
July 29, 2018
Critical Mention Is Critical to Our Company
Both Cision and Meltwater are over price and undervalued in our opinion. They both cost more and provide less. If Critical Mention makes a few changes to their software and expands its online offer and social media tracking both of these software companies would be obsolete. Their report is far inferior to Critical Mention for the price.
July 18, 2018
Worth the ROI
I've used TV Eyes as well, a similar product.
April 25, 2018
PMK*BNC Critical Mention Analysis
- TVeye
I honestly do not know of any other alternatives to Critical Mention that I have personally used in a professional capacity. The only one that I am aware of is TYeye and from what I have heard about the platform from colleagues is that Critical Mention is a much better and user-friendly system.
July 27, 2016
Critical Mention Review
Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to.
January 20, 2016
Not your mother's DVR
I've used TVEyes in the past. I like it because it's easier to point out national media hits with their search options. You can also search for key words in a given time period.
July 25, 2014
Critical Mention
- VMS
Before Critical Mention, I utilized VMS for similar projects and there is simply no comparison between the two platforms. While VMS reported similar results, it did not include the same post-production features as Critical Mention and the lack of self-service functionality was detrimental to workflow management. Critical Mention provides the necessary tools for users to master the program themselves, with assistance always available in person, via email, through their live-chat feature or over the phone, from an experienced team of customer service professionals. Critical Mention also provides additional tools for management, analysis and reporting that I have not experienced with any other vendors.
I haven't used any other products except for Critical Mention.
July 18, 2014
Critical Mention Review
July 11, 2014
Critical Mention Review
Critical mention has a more extensive list and the customer service is great.
July 02, 2014
Critical Mention - great product!
I did not select Critical Mention, it was what was made available to me by my employer. Although I like Critical Mention, I prefer Cision because I'm more familiar with it.