Critical Mention Reviews

23 Ratings
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Score 8.9 out of 100

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Reviews (1-15 of 15)

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Anonymous | TrustRadius Reviewer
May 05, 2020

Great Product for PR Pros!

Score 8 out of 10
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Likelihood to Recommend

Critical Mention is excellent for tracking broadcast coverage and monitoring clips for clients. It is for internal purposes only, but at least you can share with clients the various work you are doing for them and can review interviews and use them for training purposes to practice and improve on them.
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David Steiner | TrustRadius Reviewer
May 28, 2019

The quickest, easiest and most intuitive platform for Media Monitoring

Score 10 out of 10
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Likelihood to Recommend

Once you sign up for the platform you're up and running right away. You have ONE contact that you can reach out to right away for help. Customer service is the best in the business. The true test of a media monitoring company is not how well they do when everything is going well - it's how well they respond when things are not going well. Critical Mention has shined in this scenario - getting issues handled quickly and efficiently.
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Anonymous | TrustRadius Reviewer
May 22, 2019

Critical Mention is the Solution You're Looking For!

Score 10 out of 10
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Likelihood to Recommend

Critical Mention is excellent for media monitoring across platforms including TV, radio and online. It is easy to grab and tailor video clips and share. The reporting function makes creating thorough reports simple. Most importantly, the customers service is unparalleled. Any time I've ever had a question or challenge, it has been handled quickly. I would suggest that you make sure to take the time to thoroughly set up your searches to be sure you don't miss anything.
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Jerry Kambic | TrustRadius Reviewer
July 29, 2018

Critical Mention Is Critical to Our Company

Score 9 out of 10
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Likelihood to Recommend

Look, Critical Mention is the best on the market for the price and value at this moment and every moment, in the last twelve years. I would give a 100% thumbs up to folks who want a professional software and service to handle their broadcast and online tracking needs. Nothing is perfect but Critical Mention is damn close when it comes to our and our clients' tracking needs.
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Keith Wald | TrustRadius Reviewer
April 25, 2018

PMK*BNC Critical Mention Analysis

Score 8 out of 10
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Likelihood to Recommend

I use Critical Mention for broadcast searches and finding certain clips. It is the best service for broadcast searching and there is not another viable alternative on the market to my knowledge. Critical Mention is less appropriate for online searches and needing impressions. For this my agency typically uses other services like Cision and Alexa, as they are more up to the industry standard for PR.
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Anonymous | TrustRadius Reviewer
July 17, 2018

Worth the ROI

Score 8 out of 10
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Likelihood to Recommend

If you handle media relations on behalf of clients who are regularly on TV programs, Critical Mention is a must-have for reporting.
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Anonymous | TrustRadius Reviewer
June 26, 2018

Critical Mention is critical for media monitoring

Score 9 out of 10
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Likelihood to Recommend

Critical Mention is crucial for anyone in public relations monitoring for media coverage. It's absolutely essential for radio and broadcast monitoring, and the web-based article monitoring is a great added bonus. This software is great.
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Lyla Shaibi | TrustRadius Reviewer
December 18, 2014

Easy to use, but a few changes would make it amazing

Score 7 out of 10
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I don't think Critical Mention is appropriate for a company that will be searching for a high volume of unique clips. It is great for a few segments a client needs to see but if you're creating a report with hundreds of clips it will be hard to measure the exact value of the clips because there are so many duplicates and it is hard to delete clips from the report.
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Allison Lehman | TrustRadius Reviewer
July 25, 2014

Critical Mention

Score 8 out of 10
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Likelihood to Recommend

If you are planning to use Critical Mention to monitor specifically limited search criteria, you will find it to be instrumental in managing work flow in such a fast-paced business. Large scale projects that require sorting and analyzing thousands of results might require additional work with the help of their support team, manually or through other applications and platforms.
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Jessica Washington | TrustRadius Reviewer
July 02, 2014

Critical Mention - great product!

Score 9 out of 10
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Likelihood to Recommend

I'd recommend Critical Mention if your company or organization is frequently in the news.

Although our foundation is not in the news every day, because we advocate for and market the Youth ChalleNGe Program, we need to know when every single program is being covered - it helps us track our progress.
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Anonymous | TrustRadius Reviewer
July 27, 2016

Critical Mention Review

Score 8 out of 10
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Likelihood to Recommend

Account teams that have to report on media monitoring coverage for their clients would benefit from using this service. It's a user-friendly, quick way for account teams to deliver on coverage, whether it's a video the client just asked for five minutes ago or a comprehensive analysis report for each quarter. This service probably wouldn't be as useful for more senior executives on account teams as the bulk of monitoring work is on the entry-level account people.
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Anonymous | TrustRadius Reviewer
July 18, 2014

Critical Mention Review

Score 7 out of 10
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Likelihood to Recommend

Critical Mention is extremely valuable for capturing media pitches to news stations. Often times, these stations do not put most of their stories online; making them inaccessible to the client. Also, as most clients expect an end report that compiles all media hits at the completion of a project, Critical Mention is a great tool that captures everything and allows you to save it all in one place.
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About Critical Mention

Critical Mention allows users to search global TV, Radio, Social Media & Online News, watch video, edit and internally share coverage, receive real-time email alerts, build reports, and analyze coverage through word clouds and graphs.

In contrast to traditional broadcast monitoring services, Critical Mention employs technology to monitor broadcast television in real-time. Using Critical Mention's search platform, customers can view their broadcast clips and transcripts within seconds of airing.

The Critical Mention search platform deploys technology that continuously digitizes transcripts and live broadcast footage, in real-time, and indexes and stores each in the Critical Mention media database. Users are able to perform keyword searches against the database (a company name, product, person, topic, etc.) and have their results of their keyword mention instantly displayed within the platform. Users can then watch the video, read the transcript, forward the clip on to colleagues, order the clip to an archive, or a host of other tasks designed for users to effectively communicate and share their broadcast mentions. Learn more at https://www.criticalmention.com/

Critical Mention Competitors

Critical Mention Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

Critical Mention Technical Details

Operating Systems: Unspecified
Mobile Application:No