Critical Mention

Critical Mention Reviews

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Ratings and Reviews (35)
Features Scorecard
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Ratings and Reviews
(1-21 of 21)

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July 19, 2021

Critical Mention Delivers

Tom McGuire | TrustRadius Reviewer
Tom McGuire
Director Of Communications (and Media Relations)
Bloomsburg University (Higher Education, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Critical Mention has given us a good snapshot of the reach of our PR efforts. Sometimes you don't know where your releases end up appearing.
  • The product also gives us a good sense of the monetary value of the earned media. While it is just an estimate, it is pretty close to being accurate.
August 03, 2021

Efficient Channel for Social Coverage and Mentions.

LT
Linda Torkelson
Director, Marketing & Communications
Copa Health (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Accurate analytical reporting, giving us direct update on customers insight.
  • Cost friendly, as it acts as a survey app, marketing solution, and communication platform.
  • Saves on time, as little is done for a coverage or mention.
July 29, 2018

Critical Mention Is Critical to Our Company

Jerry Kambic | TrustRadius Reviewer
Jerry Kambic
Owner & CEO
Jerkami Communications Group, LLC (Telecommunications, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Well, only positive in that our customers know we include this type of professional tracking for them which means they stay loyal.
  • The negative is the price and plan structure. It would be good for critical mention to offer a plan at a price for the limited amount of searches a small business may need annually which would expand their business.
  • We also worry that since cable viewership is heading in a downward direction, our the results we are getting really accurate as more and more people are streaming and using over the air broadcast signals. I believe all major tracking companies may have to develop a solution that includes cable, streaming and over the air solutions. Also, the radio searches need to be expanded by Critical Mention.
  • Too few radio stations are offered by the limitations of how they collect their broadcast radio information. It would be goo to develop expanded radio tracking.
April 25, 2018

PMK*BNC Critical Mention Analysis

Keith Wald | TrustRadius Reviewer
Keith Wald
Account Coordinator
PMK•BNC (Public Relations and Communications, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
  • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
  • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
May 22, 2019

Critical Mention is the Solution You're Looking For!

Verified User
Employee in Marketing
Hospital & Health Care Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Critical Mention has made media monitoring easy and saved our marketing department so much time.
  • Critical Mention makes it easy to keep a pulse on our reputation and quickly respond to any concerns.
  • Critical Mention makes it simple to pull real, hard numbers and easily show the value of our earned media.
December 18, 2014

Easy to use, but a few changes would make it amazing

Lyla Shaibi | TrustRadius Reviewer
Lyla Shaibi
Associate Research Analyst
Edelman Berland (Research, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Customer service quality has increased with this product because we are able to deliver clips in real-time and get them to the client as fast as possible.
  • Unfortunately, our impressions are not always accurate when we have a high volume of coverage due to repeated clips or the inability to delete duplicates. This becomes a problem with our client relationship because we want to give them the most accurate numbers possible in order for them to measure the success of their campaigns.
July 25, 2014

Critical Mention

Allison Lehman | TrustRadius Reviewer
Allison Lehman
Director of Operations
KickedUp Media Group (Media Production, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The ability share results and information both internally and with clients makes Critical Mention a fantastic collaborative tool that keeps clients coming back with the guarantee of comprehensive reporting and an abundance of detailed information.
  • Real-time digitizing of key distinguishable factors makes this a comprehensive database of valuable influencer information as well as a monitoring system.
  • They provide extensive schema allowing users to customize information and report results, in the manner most appropriate for specific clients and projects.
  • The self-service functionality of Critical Mention combined with their dedicated support team provide essential tools to maximize employee efficiency.
July 18, 2014

Critical Mention Review

Verified User
Account Manager in Other
Public Relations and Communications Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Critical Mention needs to provide better training sessions for individuals as well as companies. The platform had changed multiple times and became difficult to navigate.
  • At the time, Critical Mention was crucial to supporting my client project and helped produce positive outcomes.

Critical Mention Scorecard Summary

What is Critical Mention?

Critical Mention allows users to search global TV, Radio, Social Media & Online News, watch video, edit and internally share coverage, receive real-time email alerts, build reports, and analyze coverage through word clouds and graphs.

In contrast to traditional broadcast monitoring services, Critical Mention employs technology to monitor broadcast television in real-time. Using Critical Mention's search platform, customers can view their broadcast clips and transcripts within seconds of airing.

The Critical Mention search platform deploys technology that continuously digitizes transcripts and live broadcast footage, in real-time, and indexes and stores each in the Critical Mention media database. Users are able to perform keyword searches against the database (a company name, product, person, topic, etc.) and have their results of their keyword mention instantly displayed within the platform. Users can then watch the video, read the transcript, forward the clip on to colleagues, order the clip to an archive, or a host of other tasks designed for users to effectively communicate and share their broadcast mentions. Learn more at https://www.criticalmention.com/

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Critical Mention Technical Details

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Frequently Asked Questions

What is Critical Mention?

Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.

What is Critical Mention's best feature?

Reviewers rate Support Rating highest, with a score of 5.

Who uses Critical Mention?

The most common users of Critical Mention are from Mid-size Companies and the Public Relations & Communications industry.