Name: CRM en Linea
Price: 1000 USD
Author: Voz y Enlaces IP

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Quality Management

Smart Spaces

Supply Chain Visibility

Enterprise

Accounting

Loan Origination

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

App Development

Bug Bounty

Cloud Storage

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Management

Encryption Key Management

Fraud Detection

HTML Editors

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

MLOps

Machine Learning

Managed Security Service

Network Performance Monitoring

Network Troubleshooting

Process Mining

Secure Access Control

Secure Web Gateway

Software Defined Storage (SDS)

Static Code Analysis

Threat Hunting

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Signage

Email Management

Email Marketing

Grant Management Software

Marketing Automation

Public Relations (PR)

Real-Time Interaction Management

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales

Microsegmentation

Video Surveillance

Security

HIPAA Compliance

Insurance Suites

Restaurant Management

Tax Practice Management

Vertical-Specific

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CRM en Linea is a customer relationship management (CRM) solution designed to help businesses manage their sales activities, track metrics and opportunities, and optimize marketing campaigns. According to the vendor, CRM en Linea is suitable for businesses of all sizes and caters to various professions and industries, including sales teams, marketing teams, business owners and managers, customer service teams, and retail and e-commerce businesses.

## Key Features

**Customer Service Management**: CRM en Linea provides features for managing customer service interactions, including ticketing systems, customer support history, and resolution tracking. According to the vendor, this feature aims to help businesses deliver excellent customer service and maintain strong customer relationships.

**Campaign Tracking**: CRM en Linea tracks the performance of marketing campaigns and provides insights into their effectiveness. The vendor claims that this feature allows businesses to measure the ROI of their campaigns, identify successful strategies, and make data-driven decisions for future campaigns.

**Inventory Management**: CRM en Linea offers inventory management capabilities to track and manage product inventory within the CRM system. The vendor states that this feature helps businesses optimize their inventory levels, streamline order fulfillment, and avoid stockouts or overstocking.

**Third-party Integrations**: CRM en Linea integrates with third-party applications and services, such as accounting software, e-commerce platforms, and customer support tools. According to the vendor, this feature allows businesses to leverage their existing software ecosystem and ensure seamless data flow between different systems.

**Data Segmentation**: CRM en Linea enables businesses to segment their customer and lead data based on various criteria, such as demographics, behavior, or purchase history. The vendor claims that this feature helps businesses target specific customer segments with personalized marketing campaigns and offers.

**Real-time Notifications**: CRM en Linea sends real-time notifications and alerts to users for important events or actions within the CRM system. According to the vendor, this feature ensures that users stay updated and can take immediate action when necessary.

**Data Analytics**: CRM en Linea provides robust data analytics capabilities to analyze and visualize sales data, marketing metrics, and customer insights. The vendor states that this feature helps businesses gain valuable insights into their performance, identify opportunities for improvement, and make data-driven decisions.

**Sales Funnel Management**: CRM en Linea helps businesses manage their sales funnels by tracking leads at each stage of the sales process. According to the vendor, this feature allows businesses to identify bottlenecks, prioritize leads, and optimize their sales strategies for maximum conversion.

**Customer Segmentation**: CRM en Linea enables businesses to segment their customers based on various criteria, such as purchase history, demographics, or engagement level. The vendor claims that this feature helps businesses tailor their marketing efforts and provide personalized experiences to different customer segments.

**Data Backup and Recovery**: CRM en Linea provides regular data backups and ensures the ability to recover data in case of any data loss or system failure. According to the vendor, this feature helps businesses protect their valuable data and maintain business continuity.

Basic

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CRM en Linea

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Voz y Enlaces IP

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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CRM en Linea

Overview

What is CRM en Linea?