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CrowdCompass is a versatile app that is widely used by event attendees to access schedules, event information, and communicate with …
Overview
What is CrowdCompass?
CrowdCompass is an event management software system offered by Cvent.
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What is CrowdCompass?
CrowdCompass is an event management software system offered by Cvent.
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Product Details
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What is CrowdCompass?
CrowdCompass by Cvent offers mobile event apps that increase attendee engagement and produce a strong return on investment. CrowdCompass by Cvent provides mobile apps for conferences, tradeshows, meetings, and events that range in size from 50 to 50,000 attendees. The product is an integrated component of Cvent’s event management platform.
CrowdCompass Competitors
- EventMobi
- QuickMobile
- Poken
CrowdCompass Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
CrowdCompass is an event management software system offered by Cvent.
EventMobi and QuickMobile are common alternatives for CrowdCompass.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of CrowdCompass are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
CrowdCompass is a versatile app that is widely used by event attendees to access schedules, event information, and communicate with organizers. Users have reported that the app offers a unique and interactive experience, making networking more enjoyable at events. The advanced functionalities and mission-critical security components of CrowdCompass have made it a preferred choice for Siemens AG and its subdivisions. One of the key benefits of the app is its ability to easily download and load event information across various platforms, making it convenient for users.
The use cases of CrowdCompass are extensive, ranging from regional to global events. It provides valuable information on schedules, sessions, handouts, event communications, and even social media engagement. The app supports gamification features, custom content creation, and personalized schedules for specific groups. This has proven to be particularly useful for small events management departments, as it enhances their efficiency and enables effective communication with attendees.
CrowdCompass has addressed several common problems faced by event organizers. Its ability to eliminate the need for printing handouts not only helps reduce costs but also promotes environmental consciousness. Additionally, the app generates additional revenue through banner ad sales while providing trackable attendee engagement data. For large conferences and events in the travel incentive industry, CrowdCompass has successfully tackled on-site communication challenges by offering personalized schedules and push notifications.
Integration with Cvent SMM has been a significant advantage for many users, as it saves time and provides real-time updates and changes during events. The software seamlessly integrates with other registration sites as well, making it simpler for organizers to provide a better experience for attendees. Furthermore, CrowdCompass serves as the main source of event information for annual user meetings and conferences, eliminating the need for printed materials.
Overall, users appreciate the value that CrowdCompass brings to their events by providing a clean and usable mobile app experience for any size event. Its features such as delegate lists, agendas, notifications, and maps have proven to be highly valuable for managing events and providing information to attendees. Push notifications are particularly appreciated as they enable timely updates and important announcements during events. While there may be room for improvement in terms of the app's interface, users express overall satisfaction with CrowdCompass and its contribution to enhancing the event experience.
Based on user reviews, the most common recommendations for CrowdCompass are to customize the app to meet specific needs, consider integration with Cvent for seamless registration and unique content, and explore alternative vendors for additional features.
Users highly advise becoming familiar with CrowdCompass settings and taking the time to learn all of its features. They recommend customizing the app to meet specific event requirements and being patient during the initial setup.
For events that integrate with Cvent registration and require tailored content, users highly recommend using CrowdCompass. They also suggest using CrowdCompass for events that don't need frequent changes in Cvent. Easy integration with Cvent and GDPR compliance are prioritized.
While users appreciate CrowdCompass for its event engagement, connectivity, and cost-saving benefits, some suggest exploring alternatives that offer more gamification and connection options. They encourage comparing CrowdCompass with other event smartphone/tablet apps and considering data export requirements.
In summary, users recommend trying CrowdCompass for instant communication, meeting evaluation/surveys, event engagement, connectivity, cost-saving benefits, and organizing large corporate events. They highlight the importance of customization, integration with Cvent, and considering alternative vendors if specific features are needed.
Attribute Ratings
Reviews
(1-25 of 51)Companies can't remove reviews or game the system. Here's why
CrowdCompass was used as THE main way for our annual users meeting attendees to access event information before and during the event. It contained our meeting agenda, maps of the hotel, exhibitor information, links to nearby attractions, games for the attendees to engage with throughout the event, and more! On the backend, I was the only person who had used CrowdCompass before so I became the expert on the product by default. I built out the entire event app for our user's meeting and then showed my two closest team members how to use the most important on-site portions of it so that they could assist attendees. CrowdCompass made it possible for us to ditch the massive amounts of paper that had traditionally been used during our annual meeting. And I'm not just talking agendas. The biggest paper saver was the ability to connect our user's manual to the app so that people could view it electronically. It would normally have been printed; think 100+ pages for all 200 to 300 participants.
- Fantastic customer assistance. Always on time, and willing to help.
- Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
- Easy for attendees to use, though a select group did need some extra assistance.
- Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.
- I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.
January 06, 2021
CrowdCompass gives your crowd an event compass!
My organization uses CrowdCompass alongside Cvent as our tool for event apps. Prior to the current pandemic, we would make apps regularly to go alongside any of our travel programs. Once global travel opens up again and things start to go back to normal, I have every intention of continuing to use the tool to support our travel events.
- Allows for easily built event apps
- Integrates with Cvent to make it easy to manage your event attendees
- Allows you to send out targeted notifications in case of schedule and location changes
- Is available in app stores to download with an attendee hub so you don't have to worry about review times for app launches
- I would like to see even better integration with Cvent to allow for more content to be shared and not just attendee information
- The app is available in the Apple and Android stores but must be used as a web-based solution for Windows and Google phones
- I would like a little more flexibility in some of the way you can build within the app
December 19, 2020
Love Cvent Products!
Used the app for our Volunteer Conference. Love the option for our in person and virtual attendees to ask questions and answer polling in real time.
- Helpful resources
- Use branding colors
- Trainings
- Not all features are user friendly
May 08, 2020
Love CrowdCompass!
We are using CrowdCompass in one department as the main event app for our major annual technology conference each year. It helps us organize event information, easily communicate with attendees, sell sponsorships, and more! We love how easy it is to use and always get great feedback from attendees on the look and feel of the app as well.
- Ease of use
- Clean design
- Ability to communicate with other attendees.
- Customization
- Organization of app tiles
- Banner ad options
April 14, 2020
A great way to engage a crowd!
We are a third party Event Management company that assists companies with their events and meetings. We utilize Crowd Compass very heavily with our meetings as it is often utilized for agenda, maps and push notifications. In the last three years, we have gone from 3 events utilizing Crowd Compass to 19 events this last year.
- Push notifications: Real time messaging to all or groups of attendees.
- Attendee Engagement: Utilizing social media to gain attention for the event.
- Agenda: On the fly updates if needed, locations and speaker information.
- Navigation: Sometimes navigation on different platforms can be clumsy.
April 04, 2020
CrowdCompass: The App You Need for Event Success
Each year we host an annual user/industry and training conference for our products. The marketing department uses CrowdCompass to create and deploy the event app. Prior to using CrowdCompass we created our own app made in-house as we expanded our event (number of attendees, tracks, sessions, fees, etc) we realized we needed a professional service to deploy the event app. We looked at a few different options and found that CrowdCompass had a really easy to use interface and would work nicely for our attendees.
- Ease of Use: There is nothing worse than complicated software that makes your job even harder than it should be. CrowdCompass is intuitive and it has sections broken down into the different event areas (speakers, attendees, sessions, sponsors, etc) so you make sure you can cover your bases.
- Dedicated Support: When you launch your CrowdCompass app you get a dedicated support person. Our guy was like a personal cheerleader— he sent weekly updates about our event app adoption was going, gave us industry benchmarks to compare ourselves to and sent plenty of resource guides so we were able to really make the app shine.
- Recommended Sessions or Tied Sessions: You can link sessions together so that when an attendee looks at "Session A", they can also see "Session B, C, D" etc so that they have a better guide for what to take next. Attendees are always looking for direction on which classes to take and having that recommended sessions feature is really helpful. If a session has two parts you can also link them so that the attendee sees there's a part one and two without having to search for the sessions separately.
- Sponsors: You can go to town on filling out the details on the sponsor pages. Our sponsors all appreciated being able to add not only basic contact information but content including PDFs, links to videos and more.
- Better integration with Cvent: My dream, wish and hope is that all speaker and session content equally links to Cvent. If you make a change in CrowdCompass on say a session description, it will not be reflected in Cvent. It's a bit of a drag because you absolutely have to work in two different apps.
- Embedded videos: It would be awesome to be able to embed videos within the app. We could have a greeting to the event video and some short snippets from different classes.
- More survey types: It would be nice to have different survey types. The survey options right now are fairly basic.
March 26, 2020
CrowdCompass draws a Crowd for events
Score 10 out of 10
Vetted Review
Verified User
SAE uses CrowdCompass to provide event attendees a compact resource to navigate large, complex meetings. CrowdCompass is maintained by the Events department, and utilized by many others in the organization, such as standards, professional development, Collegiate Design, and others.
- Organizes complex schedules.
- Easy to navigate.
- Flexible enough to include non-standard activities.
- Backend tools are intuitive.
- Ability to include content, such as .pdf and .ppt.
- Some features require a login that is not linked to Association login.
- (At the time) calendar did not automatically start with current day/time.
- There is no bulk loading of graphics.
February 27, 2020
It's Easy to Use -- I Recommend it!
Score 9 out of 10
Vetted Review
Verified User
We used Crowd Compass for an annual event of <150 people. The app was super simple to set up and helped tremendously to communicate last-minute schedule changes. Since our event was small, we were not able to use all of the features of the app that a larger event would. Support was always there when I needed them, and the forums/community are great.
- Intuitive.
- Support is great.
- More customization.
- Better options for smaller events.
February 27, 2020
CrowdCompass for Incentive Travel
CrowdCompass is used for our Incentive Travel programs to engage attendees. We are a third party company that is a one-stop shop for incentive travel groups. We create and manage the app used for winners and their guests while onsite. It is a great resource for promoting activities, locating various activities and mass communication to all attendees or groups of attendees.
- Mass Communication/Push Notifications
- Geo-location on multiple maps
- More theme and design styles
- More attractive icon options
December 10, 2019
The most complete event app on the market with strong support and a great client community
I am part of the Marketing department of my company, but I am the only event planner there. Consequently I am the only one using CrowdCompass.
I use this tool for the 2 annual conferences my company is hosting. These events are forums for our clients in order for them to learn, share their experience and network. Our clients describe them as family gatherings. After 10 years, the events grew quite a lot and the networking part became a bit more tricky, especially for the new participants. Finding the people that share the same topics of interest and challenges in only two days was no more simple. Besides we also introduce in the agenda a specific time for appointments for which we needed some technical support.
The need for an event app with some advanced functionalities became clear two years ago and this is when we decided to use CrowdCompass.
I use this tool for the 2 annual conferences my company is hosting. These events are forums for our clients in order for them to learn, share their experience and network. Our clients describe them as family gatherings. After 10 years, the events grew quite a lot and the networking part became a bit more tricky, especially for the new participants. Finding the people that share the same topics of interest and challenges in only two days was no more simple. Besides we also introduce in the agenda a specific time for appointments for which we needed some technical support.
The need for an event app with some advanced functionalities became clear two years ago and this is when we decided to use CrowdCompass.
- Lots of functionalities for different purposes.
- Easy to use for the admin and the users.
- Great consulting and guidance with a personal Mobile Solutions Specialist.
- Flexible design and a great UX.
- Excellent technical support when needed.
- Reporting - basic reports integrated but for more in-depth reports you need to ask them to your account manager.
November 20, 2019
Easy to use
Score 5 out of 10
Vetted Review
Verified User
So far, our sales team has been using CrowdCompass to find new and inventive ways to keep up with the changing trends in the hospitality industry. I help to manage the sales team but do not use CrowdCompass myself, so my review will be based off how my staff feels it is working so far.
- CrowdCompass helps to give new ideas on how to stay up to date with the latest trends
- It is easy to use with an app form.
- It allows us to take our business on the road
- It seems to focus on one area only
- Integration is a little difficult
- Sharing across users is difficult
September 28, 2019
Helped us save time and paper!
This year we stopped printing personalized schedules for attendees at our 1,000 person conference. Instead, their schedules were in the app. This accomplished several goals: it saved hours of work our interns used to have to spend merging and printing schedules, it saved money on printing, it saved paper (trees), and it drove up our app adoption rate. With more people using the app, were were able to communicate better with attendees, facilitate more in-app networking, and allow our attendees to boost our social media presence.
- Event venue maps keep attendees from getting lost and save our staff time by not having to spend a lot of time doing wayfinding.
- Networking and social. Our attendees love the social wall.
- Schedules. Personalized schedules and updates in real-time.
September 26, 2019
Fun and Professional
We use CrowdCompass with our client events. Our attendees can use the app to access documents, maps and their agenda. We occasionally use the gamification, but most of our meetings are corporate meetings and they do not have the time to play the game.
- The appearance of the app is very professional.
- Easy to access information in the app with easy to set up design.
- The map feature is important to us.
- Would like to be able to switch between app home page designs after the event is set up in case I want to change my mind. Currently, have to delete the entire event and start over.
- Do not always want to use the game feature and there's no way to fully turn it off.
Score 8 out of 10
Vetted Review
Verified User
CrowdCompass is used for our annual conference. We needed a way to communicate with attendees - schedules, updates, conference layout, etc. As well as for the attendees to communicate with each other for networking purposes.
- Integration with EventFlex was seamless - even with last minute changes
- Customer support is top notch - fast and reliable
- The mobile app is very sleek looking and intuitive for attendees to navigate
- Loved that they provided marketing materials and how to docs to send our attendees, so that we didn't have to create them
- The add to my schedule function needs improvement. It would have been nice to know the restrictions based on registration paths before we created those.
- Polling functionality could be more robust
- The map function was great, but wasn't intuitive on how to use. A lot of attendees didn't realize it was there unless we told them
August 01, 2019
CrowdCompass Review
It is being used in our Meeting & Events department on a per-client basis. We sometimes need clients to use an app for check-in and calendars.
- Ease of use.
- Helps with a specific business problem.
- Attractive looking app.
- The connection of appointments did not work properly all of the time.
- Sometimes it can be a little confusion as to where to go direction ally.
July 29, 2019
Great add on to Cvent
We use CrowdCompass for our annual conference app. I am the sole user of CrowdCompass and set everything up myself. We utilize features like schedule, speakers, FAQs, and attendees. Using the app lets us update schedules on the fly and push notifications to let anyone know of the changes.
- Extracts information from Cvent registration so you don't have to enter it twice
- Real-time updates let us update schedules and send out notifications to attendees
- Clear information that connects to different areas of the app
- Better gamification options
Score 7 out of 10
Vetted Review
Verified User
We use CrowdCompass at our two flagship events, an advocacy conference and a large NYC conference. We use it to keep our attendees both engaged and informed before, during, and after the event. It allows us to go (mostly) paperless and impress our attendees. Both groups contain a mix of older and younger users. The younger group really adopts the technology, while the older appreciates the ease with which they can use the app.
- Customer service.
- User experience.
- Back end administration.
- Customization.
- Interactive features.
- Documentation.
July 22, 2019
CrowdCompass as a whole
CrowdCompass was used by our marketing team to support our annual conferences. It was downloaded and used organization-wide at the event. We used it to connect our staff, attendees, and sponsors with our event. It helped support engagement initiatives and connect with attendees. It also provided access to information about our event and schedule.
- CrowdCompass connected with our Cvent account made a seamless event experience.
- CrowdCompass made it easy to get a custom app in front of our attendees.
- CrowdCompass made it easy to navigate what was going on within our conference.
- The grouping feature was hard to use. There was no import option, so to target specific groups of attendees, we had to manually enter each one.
- The Live Polling didn't offer duplication of our theme/customization options, so we had to recreate each time.
- I wish there was a feature to display the event feed to attendees on a monitor for further engagement.
July 20, 2019
Great Event App with all the features you need
We use CrowdCompass at our flagship events such as our annual conference. The app has really helped us to streamline communication and distribution of materials for attendees, increased attendee engagement through live polling, live Q&A, gamification and enhanced networking capabilities and helped us to reach our goal of going paperless at these events.
- The app is easy to navigate and set up so it does not require a lot of time and training to implement.
- Includes all of the features you need such as live polling, live Q&A, surveys, gamification, attendee messaging and contact sharing, etc., which has had a significant effect on attendee engagement at our flagship events.
- As a leader in the events industry, Cvent is always introducing new updates and features to stay up to date with the latest technology and trends in the market.
- It is fairly expensive and you pay per event so it isn’t feasible for us to be able to use at our smaller scale events.
- Login process can be a little confusing and requires several steps but they have made improvements to this process.
July 12, 2019
CrowdCompass for Engagement
Our organization is using CrowdCompass and recently branded it as our own app. Our member attendees have adopted CrowdCompass, and CrowdCompass is helping us with managing our attendees and their schedules. We also use Crowd Compass for live notifications during our events.
- Session information.
- Notifications.
- Event information.
- The Appointments system needs some work.
We used the app for our company user conference. It was used for scheduling, sending event alerts and reminders, communicating with attendees, and posting event content.
- Fairly good in-app communication platform.
- Look and feel was good and on-brand.
- Good that it syncs with your LinkedIn profile.
- The sign-in process didn't work for a strangely large number of our users/attendees. Had to have the app admin sign us in on the backend.
- It's link to Cvent. We had a lot of operational difficulties with using Cvent.
July 05, 2019
CrowdCompass
We use it to provide our participants with an event mobile app, allowing us to send important reminder via push notifications. It eliminates/minimizes the need for paper copies of the information, allowing our events to be more "green".
- Push notifications are very easy to set up
- Easy to use for participants
- Personalized departure notice notifications, it may exist already within the app but if so it's not clear where!
July 02, 2019
My take on CrowdCompass
Our department uses CrowdCompass for all of our North America regional Professional Development events and our annual global conference. By having information readily available for participants on a very straightforward app, we're cutting our use of paper collateral in an effort to be more sustainable. We're also able to communicate with attendees in a more timely manner.
- Push notifications provide fast dissemination of information.
- Scheduling is straightforward and legible.
- Compatible on at least 2 mobile operating systems and has a web view, perfect for everyone.
- Invitation emails can be confusing
- Re-sending invitation emails is a bit of a hassle
- Layout could be better
It is used by our Event planners of our Education Team and by our Leaders/Volunteers etc. through Cvent app.
As a non-profit organization, this really helps us promote our brand, keep our volunteers and attendees/participants connected, engaged and productive. We house our events and year-round communications within a single mobile app, making an easily accessible and centralized location for all your end-user information. The check-in and badge pickup process have been refined after using this app.
As a non-profit organization, this really helps us promote our brand, keep our volunteers and attendees/participants connected, engaged and productive. We house our events and year-round communications within a single mobile app, making an easily accessible and centralized location for all your end-user information. The check-in and badge pickup process have been refined after using this app.
- Managing Registrations, Member Lists, and real-time Communications have been very effective and easier.
- Integrating CrowdCompass with onsite attendance tracking and appointment scheduling creates a more seamless experience for attendees and an event that’s easier to manage. By integrating with CrowdCompass, all our Cvent data will easily transfer directly into your mobile event app once you’ve input your event information and registrants into OnArrival.
- Cloning events makes things much faster, we just have to decide the components and make adjustments.
- Measure, Track Engagement/Capture Feedback Surveys are all at one place.
- Social presence using this app.
- I am happy with all existing features, need to explore many features.
June 14, 2019
Worked great, but could use some improvements
We used CrowdCompass along with Cvent for our annual user conference. The interface is somewhat easy to navigate but definitely could use some reconfiguring. We used the app for a single event and the sign-on and customization was great. All our users were also pleased with the app. Only 2 of our marketing users were in charge of the app. The ability to sign on with multiple people would be nice, without the extra charge. It seemed like most of the features were 'extra charge'.
- Customizable interface, brand to your company.
- Infinite menu items.
- Ability to connect with other users during the event was particularly positive for our event.
- Single sign-on from Cvent and CrowdCompass
- More included features, everything was an opp for an upsell
- Modernized interface