CrowdCompass

Two experiences:
- First one was before the event, and I wanted to be able to add specific tags to each attendee's profile so they can search for each others based on topics of interest in the attendees list. The app is not exactly designed to allow this, but my support contact found a way around that worked really well and enhance considerably the networking part of my event.
- Second one was during my event, suddenly I could not access anymore the app as a regular attendee on my cell phone which was annoying to preview what I was doing as an admin in a hidden mode. I called my support contact who was busy and had not time but understood the urgency of the situation. She rearranges her schedule to get back to me asap and assist me. She solved the issue in a couple of minutes.

When we were in the process of setting up our app, Cvent was in touch the entire process and made sure the experience was running on time.

Always - our support manager is always available - he is wonderful!

Our project manager checks in with me before every event even though I don't typically need any support and they follow up after the event to highlight some key metrics from the event.

During our event, we had an issue with one of the features of the app. I called support late at night, they worked through the wee hours of the morning and got back to me with an answer quickly.

Every time I have contacted them they do their best to get me the answer as quick as possible while also being thorough. All have been great.

I did not realize that when I programmed Session Groups in Cvent Event Management that this feature was not supported yet in CrowdCompass. People would add/drop sessions in CrowdCompass but because of my Session Groups, the changes would not flow back into the Cvent Event Management reporting.

The CrowdCompass team supplied me with downloads of attendee schedule data so that I could reconcile the Cvent back-end and have accurate reports for my stakeholders.