CrowdCompass

Fantastic customer assistance. Always on time, and willing to help.

Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).

Easy for attendees to use, though a select group did need some extra assistance.

Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.

I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.

Allows for easily built event apps

Integrates with Cvent to make it easy to manage your event attendees

Allows you to send out targeted notifications in case of schedule and location changes

Is available in app stores to download with an attendee hub so you don't have to worry about review times for app launches

I would like to see even better integration with Cvent to allow for more content to be shared and not just attendee information

The app is available in the Apple and Android stores but must be used as a web-based solution for Windows and Google phones

I would like a little more flexibility in some of the way you can build within the app

Helpful resources

Use branding colors

Trainings

Not all features are user friendly

Push notifications and communication.

Agenda management.

Gamification.

Limited home screen display options.

Limited icon packs for content links.

Easy user interface, anyone can use it.

Set-up on the back-end isn't complicated.

Allow for more customization in the menu screen.

More detailed reporting; custom reporting.

24 hour support

Easy to use

New features releases all the time

Hard to use with multiple languages

Hard to add agenda items

App game is great but would like to have more flexibility with when game starts

Personalized Agendas

Live Polls

Live Q&A

Sign up process for attendees (emails, verification codes, etc.)

When I updated information in Cvent, sometimes it wouldn't sync with the CrowdCompass

We had some problems with the Live Polls not working, but this could have been due to internet connectivity issues.

Training from Cvent to user on how to build and use CrowdCompass. I felt like I was on my own to learn.

Gamification: We were able to encourage participants to become more involved in the conference by using CrowdCompass's point system and offering prizes.

Sponsor Advertising: We were able to incorporate more sponsorship options through the application, such as splash screens, banner ads, and push-button notifications.

Discussion and Networking: Our participants could start networking with each other and planning meetings through the application before and during the conference.

Easier ways for participants to create a profile initially. Some found it confusing.

A calendar where participants can send each other invites for meetings.

The ability to upload videos in the application.

Customization

Internal communications

User friendly

Organization of data

Social feed

Sharing to external social channels

Maps.

Games.

Session information.

Room assignments.

Engagement.

Expensive.

Reduced cost for smaller programs.

Ease of use

Clean design

Ability to communicate with other attendees.

Customization

Organization of app tiles

Banner ad options

The customizable exhibitor & speaker profiles.

Mapping/locations.

Push notifications.

User friendly: both internal (creating app) & external (using it).

Looks sleek.

Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded

The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.

Emails (invites, etc.) often go to junk.

Easy/intuitive user interface: our attendees range in age and tech experience, so the platform must be easy to navigate and get information from quickly and simply.

Providing opportunities for sponsorship benefits: because the platform is so customizable, we're able to build in sponsorship shoutouts and ads that would normally go in a printed product.

Ability to upload documents: this is particularly helpful when we need to make last-minute changes, additions, or provide additional resources.

It would be great if CrowdCompass could show which attendees are registered for each meeting. This would allow the staff-member quick access to the list of who should be in attendance and would also allow individual attendees to coordinate/network/carpool to meetings, etc.

Push notifications: Real time messaging to all or groups of attendees.

Attendee Engagement: Utilizing social media to gain attention for the event.

Agenda: On the fly updates if needed, locations and speaker information.

Navigation: Sometimes navigation on different platforms can be clumsy.

Ease of Use: There is nothing worse than complicated software that makes your job even harder than it should be. CrowdCompass is intuitive and it has sections broken down into the different event areas (speakers, attendees, sessions, sponsors, etc) so you make sure you can cover your bases.

Dedicated Support: When you launch your CrowdCompass app you get a dedicated support person. Our guy was like a personal cheerleader— he sent weekly updates about our event app adoption was going, gave us industry benchmarks to compare ourselves to and sent plenty of resource guides so we were able to really make the app shine.

Recommended Sessions or Tied Sessions: You can link sessions together so that when an attendee looks at "Session A", they can also see "Session B, C, D" etc so that they have a better guide for what to take next. Attendees are always looking for direction on which classes to take and having that recommended sessions feature is really helpful. If a session has two parts you can also link them so that the attendee sees there's a part one and two without having to search for the sessions separately.

Sponsors: You can go to town on filling out the details on the sponsor pages. Our sponsors all appreciated being able to add not only basic contact information but content including PDFs, links to videos and more.

Better integration with Cvent: My dream, wish and hope is that all speaker and session content equally links to Cvent. If you make a change in CrowdCompass on say a session description, it will not be reflected in Cvent. It's a bit of a drag because you absolutely have to work in two different apps.

Embedded videos: It would be awesome to be able to embed videos within the app. We could have a greeting to the event video and some short snippets from different classes.

More survey types: It would be nice to have different survey types. The survey options right now are fairly basic.

Organizes complex schedules.

Easy to navigate.

Flexible enough to include non-standard activities.

Backend tools are intuitive.

Ability to include content, such as .pdf and .ppt.

Some features require a login that is not linked to Association login.

(At the time) calendar did not automatically start with current day/time.

There is no bulk loading of graphics.

It is easy to set up and for attendees to use.

Integrations with Cvent Event Management are smooth.

The design of the activity feed in the dynamic view is excellent and well received by our attendees.

In the dynamic feed, it would be great for the top 4 icons to actually allow for more than we could swipe across to view all of the icons.

In the session schedule if you could also have the speaker name underneath the title would be very helpful.

Making filtering by strand more intuitive to users would be helpful as well.

Networking

Live Updates

Convey information

Instagram integration

RegFox integration

Pulls data from Cvent easily

The face of the app is clear and functional

Gathers feedback

Integration.

Attendee notifications.

Agenda features.

There are still some things that can't be done that would be helpful.

Intuitive.

Support is great.

More customization.

Better options for smaller events.

Mass Communication/Push Notifications

Geo-location on multiple maps

More theme and design styles

More attractive icon options

CVENT integration.

Admin dashboard.

Basic tool bars (color, bold, underline, font size) capability.

Customized gamification (too off-the-shelf/one-way-or-the-highway approach).

Being able to duplicate or copy an event item so you don’t have to re-enter for same event but different day (e.g. breakfast or hospitality center/room).

Lots of functionalities for different purposes.

Easy to use for the admin and the users.

Great consulting and guidance with a personal Mobile Solutions Specialist.

Flexible design and a great UX.

Excellent technical support when needed.

Reporting - basic reports integrated but for more in-depth reports you need to ask them to your account manager.

Customization of design

Realtime updates

Collecting insights for sponsors and clients.

It would be nice if you could white label the app.

Do live check-ins for attendees

Further customization and links to sponsor sites.