As soon as you are a client, you get a Mobile Solutions Specialist on top of your Account Manager. This person is a real partner to make sure your overall experience is great, easy and your event a success.
First of all, this person trains you on how to configure the app but also explains what is important to consider for each function available in the app and how to use them. This person is also guiding you step by step, making sure you are on track with your deadlines.
Secondly, mine is always available for me, even when I am on-site during my events. She listens to me, understands my challenges and always has solutions.
Last but not least, she also advises me on how to communicate about the app to my crowd to make sure that I have the highest rate of engagement.
The best support I have had in a long time.