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Crystal Practice Management (CPM) has been a valuable tool for many users, providing solutions to various business problems. With its …
Overview
What is Crystal PM?
Crystal PM is practice management software from the company of the same name in Austin, that enables optometric offices to perform all essential practice management functions. Crystal PM has integrated insurance claims and patient billing.
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What is Crystal PM?
Crystal PM is practice management software from the company of the same name in Austin, that enables optometric offices to perform all essential practice management functions. Crystal PM has integrated insurance claims and patient billing.
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Product Details
- About
- Integrations
- Tech Details
What is Crystal PM?
Crystal PM Videos
Crystal Practice Management Walk Through - Demo
Crystal PM - Schedule Page
Crystal PM - Patient Page
Crystal PM - Task Page
Crystal PM Integrations
- Solutionreach
- Demandforce
- Worldpay from FIS
- TriZetto Core Administration (Facets, QNXT and QicLink)
- Optify
- Yanzu Communications
- TSYS
- Waystar
- BillFlash
- ABB Verify
- ABB Optical Group
- ABB Analyze
Crystal PM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crystal Practice Management (CPM) has been a valuable tool for many users, providing solutions to various business problems. With its user-friendly interface and straightforward navigation, staff members have been able to save time and onboard new team members with ease. CPM has solved the problem of using a previous system that was not user-friendly and had minimal reports, making staff members' jobs easier.
Users appreciate CPM's report capabilities, enabling them to integrate third-party software to notify patients and provide efficient patient care. Electronic documentation of eye examination findings also ensures safe and efficient patient care. Efficient charting saves time, allowing more time for important tasks such as spending time with patients. Moreover, the capability to customize patient information, track medical insurance payments, and disbursements, and keep all data electronically filed keeps everything organized and at users' fingertips.
Some users have experienced difficulty reaching customer service or found that training is not a priority. However, with strong customer service in place during start-up days, CPM is now a must-have for many offices that have relied heavily on it to do scheduling, billing, etc. Overall, CPM is reliable with fewer glitches than other software from previous companies. The waitlist feature established by some users gets patients into the office more quickly, while the scheduling feature is much better than other software available in the market.
Customizable software: Many users have found Crystal Practice Management to be highly customizable, allowing them to tailor the software to their specific needs. The ability to customize the software has been praised by several reviewers, who appreciated being able to modify it according to their preferences and workflow.
User-friendly interface: The user-friendly and intuitive interface of Crystal Practice Management has received positive feedback from many users. Reviewers have noted that the interface is easy to navigate, making it simple for them to find what they need and keep patient information organized.
Scheduling capabilities: The scheduling capabilities of the program were well-regarded by many users, with several reviewers noting that it made it easy to book appointments and manage patient data. Some users also praised its recurring appointment feature, which allowed them to easily book follow-up visits and other recurring appointments.
Frequent Crashing: Several users have reported that the software crashes frequently, leading to a loss of work. They have expressed frustration at having to redo their work due to the system freezing or shutting down unexpectedly.
Unintuitive User Interface: Many reviewers have stated that the user interface is not intuitive and lacks proper guidance and support. Users have reported difficulty in navigating through the software and finding necessary tools, which has led to decreased efficiency in workflow.
Billing Confusion: A significant number of users find the billing portion of the software confusing. The process requires too many pages and clicks to complete an exam, which requires more staff trained in Canadian healthcare to amend the program. This has caused some frustration among users who feel it can be streamlined for better functionality.
Users have made several recommendations based on their experiences with PM. Firstly, many users have praised the fantastic support provided by the PM team for technical questions and customizing the software. They appreciate the quick response time and find it helpful in resolving any issues they face.
Secondly, users recommend considering PM because of its compatibility with the Weave communication system. This integration allows for seamless communication and streamlines workflow, making it convenient for the users.
Lastly, while some users find PM a bit pricey, they still believe it is worth the investment. They highlight its ability to keep a practice organized and minimize lost patient documents as significant benefits. Despite the cost, users appreciate the value that PM brings to their practice management.
Moreover, some users mention that PM is easy to use and provides good support overall. They suggest spending time with support to understand the customization tools and ease the transition from other software.
However, it's worth noting that a few users recommend seriously considering other options.