Name: Cubigo
Author: Cubigo

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Cubigo is a cloud-based platform offered by Cubigo NV that aims to enhance the quality of life for older adults worldwide. It provides a comprehensive suite of services that connect prospects, residents, families, and staff within senior living communities. According to the vendor, Cubigo offers functionalities such as Activities, Maintenance, Housekeeping, Dining, Transportation, and more. This versatile platform is designed to cater to senior living communities of all sizes, ranging from small-scale facilities to large enterprise organizations. It is utilized by various professions and industries, including Senior Living Communities, Assisted Living Facilities, Independent Living Communities, Memory Care Facilities, and Continuing Care Retirement Communities (CCRCs).

## Key Features

**Activities**: According to the vendor, Cubigo allows staff to efficiently manage and schedule various activities within senior living communities. It enables residents to browse and sign up for their preferred events, while providing staff with attendance tracking and resident feedback capabilities.

**Maintenance**: Cubigo offers a maintenance management feature that allows residents to easily submit maintenance requests through the platform. The vendor claims that staff can track, prioritize, and assign tasks, facilitating transparent communication for timely issue resolution.

**Housekeeping**: With Cubigo, staff can streamline housekeeping tasks by creating schedules and assigning them to staff members. The platform also allows residents to request services with specific preferences and requirements, aiming to ensure a clean and comfortable living environment.

**Dining**: Cubigo provides a dining management feature that enhances the dining experience for residents. The vendor states that staff can create menus, manage meal schedules, and track dietary preferences and restrictions. Residents can view menus, make reservations, and provide feedback, while staff can effectively communicate changes and notifications.

**Transportation**: Cubigo offers a transportation management feature that allows staff to schedule and coordinate transportation services for residents. According to the vendor, staff can manage transportation requests, track vehicle availability, and assign drivers, aiming to provide a smooth and reliable transportation experience for residents.

**Wellness Programs**: According to the vendor, Cubigo offers a range of wellness programs tailored to the needs of senior living communities. These programs aim to promote physical and mental well-being among residents, while providing staff with tools to manage and track participation.

**Visitor Management**: Cubigo provides a digital solution for managing visitor information, aiming to streamline the visitor check-in process. The vendor claims that this feature ensures security and convenience for residents and staff.

**Digital Signage**: The vendor states that Cubigo enables the display of important announcements, event schedules, and other community information through digital signage. This feature aims to provide residents with up-to-date information and enhance communication within the community.

**Prospect Management**: Cubigo offers a prospect management feature that allows staff to efficiently manage prospects and leads through the platform. According to the vendor, staff can track and nurture potential residents, streamline the admissions process, and improve occupancy rates.

Norada Solve360

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

POS software cost

Revel Systems

Cubigo

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Cubigo

Overview

What is Cubigo?