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CureMD is a software used by physicians and MDs to write medical notes, which saves them time and creates a stress-free process. Users …
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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CureMD is a software used by physicians and MDs to write medical notes, which saves them time and creates a stress-free process. Users have noted that it's an easy-to-use specialty-specific EHR that can be customized to meet individual requirements. One of the key use cases of the software is for billing solutions with good RCM customer care, which has been highly praised by some users. The software has helped users with transferring results and referrals, saving them time.
However, users have experienced problems with CureMD, including glitches, poor appearance and user-friendliness, bad tech support especially on weekends, and a push towards go-live as quickly as possible that left staff and providers confused and frustrated. Some users have abandoned the software after months of trying to get it up and running, costing them both time and money in staff training and disrupted EOB reconciliation. Moreover, some customers did not get the expected level of customer service from the company, with no one seeming to know the answer to any question or giving an answer that doesn't work. Hence, while CureMD can solve specific business problems such as billing solutions and transferring results, users should consider its downsides before deciding whether to purchase this software.
User sentiment analysis for CureMD software:
User-friendly: Many users have found CureMD's software to be user-friendly, with a simple interface that allows them to navigate easily. The web-based platform has also been appreciated by the users, as it enables them to access the software from anywhere and work on it conveniently.
Affordable: A significant number of reviewers have mentioned that CureMD's EMR and practice management software is affordable without compromising its quality. It provides good value for money, making it an excellent investment for small practices.
Helpful Support Team: Several users have praised the support team at CureMD for their knowledge and prompt service. They've helped many new users overcome the learning curve quickly and provided assistance in implementing new features or customizations specific to their needs.
Slow and Outdated Software: Many users have reported that CureMD is slow, outdated, and has features that are no longer useful. Some reviewers have noted that the software crashes frequently, causing them to fall behind on their notes.
Poor Implementation and Training: Several users claimed that the implementation and training were awful, with office staff and providers complaining about the quality of training. The PM EHR implementation team was reportedly rude and unhelpful, making it difficult for users to get their questions answered.
Limited Functionality: Some users found that CureMD only works on Internet Explorer, which limits its usefulness. Additionally, there were limited report types available on the software making it difficult for some customers to generate specific reports they needed.