Customer Focus Reviews

3 Ratings
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Score 9.0 out of 100

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August 17, 2018
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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The tool is being used by a department, as expected it is the one that has direct relationship with customer service. In my organization this department must generate the data the tool requires to generate the statistics, which allows us to make decisions based on the client's needs and our development as a company. It should be noted that using technology in an administrative process of the company does not change the functions or objectives of the business at all. The only thing that changes is the method, and with this, we seek to optimize efficiency to satisfy the client and grow more in the market.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read Marlon Seijas's full review

Customer Focus Scorecard Summary

Feature Scorecard Summary

Product catalog & listings (1)
Product management (1)
Bulk product upload (1)
Branding (1)
Mobile storefront (1)
Product variations (1)
Website integration (1)
Visual customization (1)
CMS (1)
Checkout user experience (1)
Personalized recommendations (1)
SEO (1)
Shipping (1)
Custom functionality (1)

What is Customer Focus?

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
Categories:  Accounting,  eCommerce

Customer Focus Features

Has featureCustomized Dashboards
Has featureAccounting
Has featureOrder Management

Customer Focus Video

Customer Focus Integrations

QuickBooks, Constant Contact

Customer Focus Competitors

ASI, SAGE, Commonsku, Essent

Customer Focus Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Standard$50# of stores and users
Ultimate$99# of stores and users

Customer Focus Support Options

 Free VersionPaid Version
Live Chat

Customer Focus Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Anywhere
Supported Languages: Any