Customer.io allows small to mid-size B2B and B2C companies to send triggered or segmented, contextual marketing or transactional (e.g. payment receipts) emails. Customer.io supports A/B Testing, timed messages, multi-touch automated email campaigns based on a trigger event or segment membership (or both), and the requisite conversion tracking to capture what worked. Segmentation assimilates information from events, profile data, message activity, and page views to locate the best customers who are profiled in detail.
Customer.io offers a free, 30-day trial, and pricing starts at $250 for 50,000 profiles and 100,000 messages. Beyond this, Customer.io offers standard $750, $1,250, and $2,500 per month plans with profile size starting at 250,000 for the $750 plan and up to 1,000,000 profiles for the $2,500 plan. Plans can be tailored to suit needs greater than the $2,500 plan, and there's no need for a quote, because customer.io offers an online calculator to calculate various scenarios.
Customer.io is based in Portland, Oregon and has grown rapidly since its initial seed round in May, 2013. Customer.io has been rapidly adopted and is popular in the US, and is used worldwide.
Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
Every edition includes free messages and profiles.
Small Business: 50,000 profiles / 100,000 free messages per month
Startup: 250,000 profiles / 500,000 free messages per month
Enterprise: 500,000 profiles / 1,000,000 free messages per month
Broadcast: 1,000,000 profiles / 5,000,000 free messages per month