Name: Customer Monitor
Author: Perceptive Group

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Operational Analytics

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Fabric

Database Performance Monitoring

Edge Computing

Email Encryption

Endpoint Security

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Behavior Analysis

Network Operating Systems

Network Performance Monitoring

NoSQL Databases

Observability

Software Composition Analysis (SCA)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

3D Modeling

Architecture

Aviation

Chargeback Management

Chiropractic

Computer-Aided Design (CAD)

Emergency Notification

Financial Services CRM

Membership Management

Municipal

Nonprofit Fundraising

Oil and Gas

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

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Customer Monitor is a fully-managed customer experience management platform developed by Perceptive headquartered in Auckland. Through regular short surveys, Customer Monitor automatically collates and analyses customer feedback to uncover important themes and trends. These results are accessible through its interactive dashboard.   

Behind Customer Monitor is a team of dedicated customer experience experts. The vendor states their team combines research methodologies, strategic know-how, and change management approaches to deliver customer experience programmes that match the right measures to the right moments in your customer journey.

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Customer Monitor

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Perceptive Group

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

Customer Monitor

Overview

What is Customer Monitor?