TrustRadius Insights
Customer Thermometer is a valuable tool that helps businesses collect customer feedback and increase response rates. With this software, …
Starting at $29 per month
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What is Customer Thermometer?
Customer Thermometer is a customer satisfaction and employee retention survey tool that allows businesses to collect real-time feedback for their CSAT, NPS, CX, and EX initiatives. With response rates regularly topping 80%, users can send branded emails in seconds, making it easy to get feedback directly...
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Get StartedPricing
Runner (50 responses per month)
$29.00
Cloud
per month
Jumper (200 responses per month)
$49.00
Cloud
per month
Flyer (500 responses per month)
$99.00
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.customerthermometer.com/pri…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Customer Thermometer?
Customer Thermometer is a customer satisfaction and employee retention survey tool that allows businesses to collect real-time feedback for their CSAT, NPS, CX, and EX initiatives. With response rates regularly topping 80%, users can send branded emails in seconds, making it easy to get feedback directly from the recipient's inbox. The software also features simple configuration tools, dashboards, and advanced reporting capabilities.
This user-friendly tool is used by over 10,000 support teams across leading companies worldwide to drive reliable insights on their customers' experience. Customer Thermometer helps businesses understand what their customers think before they leave so they can act upon reliable insights and improve the customer experience. It offers benefits such as high response rates, world-class support, flexibility in how to ask for feedback, and the ability to add feedback buttons to third-party apps and tablets. Setting up a free trial without entering payment details makes it easy for any organization of any size looking to maximize real-time customer feedback or track relevant metrics. Overall Customer Thermometer enables organizations seeking continuous improvement through real-time surveys with confidence that data security standards are upheld throughout this process whilst providing valuable resources aimed at achieving strategic goals.
Customer Thermometer Competitors
Customer Thermometer Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Customer Thermometer is a customer satisfaction survey customers can answer from their inbox, boasting leading response rates, from the company of the same name in Brighton.
Customer Thermometer starts at $29.
SurveySense by Marcom Robot, Delighted by Qualtrics, and Surveypal are common alternatives for Customer Thermometer.
The most common users of Customer Thermometer are from Enterprises (1,001+ employees).
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Customer Thermometer is a valuable tool that helps businesses collect customer feedback and increase response rates. With this software, Customer Support and Customer Success teams on Zendesk can get better insights into customer ratings and the reasons for selecting them. The platform allows users to create surveys as basic links, which can be embedded into images and placed in emails. This feature is highly effective in surveying NPS and building customer relationships.
One of the significant benefits of Customer Thermometer is that it provides unlimited responses for each staff member, making it easier to get feedback on employee-client interactions and publish reviews as testimonials. Additionally, the platform integrates with third-party software and allows for multi-user access, providing transparency and control over customer feedback monitoring. By getting quick feedback from customers with a one-click approach, businesses can monitor agents' performance in real-time and keep a pulse on the level of service offered to customers. This feature enables users to identify pain points within their product and provide meaningful feedback from the customer base. Ultimately, Customer Thermometer helps quantify customer satisfaction, coach team performance, identify issues before they become significant, and increase customer satisfaction results while providing responsive customer service.
Easy to Use: Users have consistently praised the software's ease of use, with many stating that it is quick and easy to get started. Customizable: Reviewers have noted the software's high level of customization options, allowing for a personalized look and feel that matches their company's brand. Effective Reporting: Many users appreciate the various reports available within the software, finding them helpful in analyzing feedback and providing actionable insights.
Limited functionality: Some users have mentioned that the software has limited functionality, but it performs its primary task well.
Confusing setup for beginners: Several customers have reported that the setup process can be challenging if they are not familiar with this kind of software. It requires intermediate tech skills to set up and use.
High pricing: A few reviewers have stated that the pricing is high compared to other similar products on the market. They believe that improvements in user-friendliness could justify higher costs, but this is not currently the case.
Users have made the following recommendations based on their experiences with the software for gathering customer feedback:
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Give the software a try. Users recommend giving the software a try as it is easy to set up and use for collecting customer feedback. This recommendation suggests that users found the software user-friendly and accessible.
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Useful tool for business growth. Users recommend the software for businesses looking to grow, highlighting its usefulness in achieving growth goals. This recommendation implies that users believe the software can provide valuable insights and support business development.
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Budget-friendly solution with integrations. Users view the software as a good solution for those on a budget, as it offers cost-effective features. Additionally, they appreciate its ability to integrate with support ticketing systems, allowing for seamless workflow management. These recommendations indicate that users value the affordability and versatility of the software.