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Users of this tool have found it to be a time and cost-saving solution, as they no longer need to rely on developers to implement …
Overview
What is CUX?
CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to…
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What is CUX?
CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to help boost a positive customer…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://cux.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is CUX?
CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to help boost a positive customer experience with an app, and increase sales.
Multi tab recordings help avoid losing sight of users – no matter how many tabs they’ve got open or how much time it takes them to start an action. CUX tracks their every movement, making it easier for to make informed decisions based on actual user habits and behaviours.
Also, personalized alerts based on cux.io's knowledge and long-term research, explains users' experiences and behaviours (with emphasis on frustration and raging points, causing drops in your conversion rates). Users can also analyse heatmaps for single pages, groups of pages, and single page apps (SPA) and filter the results by dates – even using historical data.
CUX also provides access to heatmaps, recordings and events divided to all them types. Goal-oriented evaluations
Experience Metrics
With CUX's EM the user can see rage clicks, rage key presses, zooming content or chaotic mouse movements. This enables analyzation –colloquially speaking – of what frustrates and annoys users. Users can get constructive conclusions from monitoring user frustration, more so than from analyzing many positive recordings.Multi tab recordings help avoid losing sight of users – no matter how many tabs they’ve got open or how much time it takes them to start an action. CUX tracks their every movement, making it easier for to make informed decisions based on actual user habits and behaviours.
Also, personalized alerts based on cux.io's knowledge and long-term research, explains users' experiences and behaviours (with emphasis on frustration and raging points, causing drops in your conversion rates). Users can also analyse heatmaps for single pages, groups of pages, and single page apps (SPA) and filter the results by dates – even using historical data.
Conversion Waterfall
With its retroactive analyses, CUX enables users to create and modify conversion waterfalls using historical data – with no need to wait for new recordings to gather. CUX is also capable of automatically capturing events on a website, enabling users to codelessly track every step of the user journey.CUX also provides access to heatmaps, recordings and events divided to all them types. Goal-oriented evaluations
enable users to find matching goals for a project category and focus exclusively on collecting the most informative types of data to avoid data spam or gathering and analysis meaningless stats for business goals.
CUX Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this tool have found it to be a time and cost-saving solution, as they no longer need to rely on developers to implement additional codes for their goals. With the ability to extract more information automatically, users can build an effective UX analysis strategy without having to watch hundreds of recordings. Through this tool, users are able to validate the experience of a new platform before it goes live, ensuring a smooth user journey. Additionally, users have successfully identified and improved elements of the interface that confuse clients on e-commerce websites, resulting in a better customer experience. By easily spotting design flaws and rearranging the user journey accordingly, this tool helps optimize the performance of online shops. The tool's capability to analyze user behavior in a goal-oriented manner saves users valuable time. With the Experience Metrics feature, problematic areas for users on the website can be immediately identified and addressed. Historical data accessible through pre-analysis makes it easier for users to draw meaningful conclusions. The tool provides a comprehensive view of customer journeys by showcasing entire visits, enabling users to make data-driven hypotheses for improving conversions. By combining multiple tools into one solution, valuable insights into user behavior are obtained. Users appreciate the presence of a dedicated support team that ensures they maximize the benefits of using this tool. Tracking consumer behavior, visitor tracking, overall user flow, user onboarding process, and improving landing page conversions are made possible with this tool. Its ease of setup and simple signup process make it convenient to get started quickly. UX designers find value in this tool as it highlights user pain points and offers tips for improvement. One standout feature is its ability to convert hard-to-understand emotions into easily approachable metrics.
Overall, this product has proven its value in various use cases such as website optimization, UX analysis, customer journey enhancement, and increasing conversion rates for online businesses. Users have reported positive experiences with its functionality and efficiency in identifying pain points and providing actionable insights for improvement.
Valuable Tool: Users appreciate CUX as a valuable tool that allows them to work independently without constantly relying on developers. They find it beneficial to set goals, segments, and filters using CUX and WebDevTools in Chrome, giving them a sense of control over their work.
Excellent Support: Many users have praised the excellent support provided by CUX. The support team is always available to answer their questions, help with tricky problems or setups, and listen to their suggestions. This prompt assistance has been highly valued by users.
Intuitive User Interface: Users find the user interface of CUX intuitive and well-designed. They appreciate how the data is presented in a clear and organized manner, allowing them to focus on the most important aspects without feeling overwhelmed by unnecessary information.
Cons:
- High Pricing for Small Businesses: Some users have found the pricing of CUX to be too high for small businesses, which may limit its affordability and accessibility.
- Difficulty in Setup and Configuration: Several reviewers have mentioned that it takes time and effort to set up the process steps and configure the necessary tools in CUX, indicating a need for improvements in user-friendliness and ease of use.
- Issues with Broken Videos and Unsatisfactory Customer Support: Users have experienced issues with broken videos on the platform and expressed dissatisfaction with the customer support provided by CUX. This highlights a potential area for improvement in terms of video reliability and responsive customer assistance.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
December 06, 2022
See your revenues and conversion going up after using CUX.io, give it a shot at least once.
It's a user behavior analysis tool that we use to understand our users. As a UX designer, it helps a lot. One of the key features of this tool is that it is able to highlight where the user's pain points are within your site and give you tips on how to improve them, which makes it a great investment. It will also convert hard-to-understand emotions into easily approachable metrics.
- To identify the user pain points and solve them for better conversion
- To help improve our UX game and marketing stratagies
- Easy to use and shows all analytics data very simplified.
- Only sometimes, data loading takes longer than usual.
- Overall nothing to complain about
- Data-driven customer journey mapping
- Increase revenue with customers' behavior insights on Ecommerce sites
- Analytics
- Mostly positive and hard to point out any negatives so far
- Conversion rate and revenues went up after optimizing the site with this tool
Currently, we use CUX.io for user behavior analysis on our eCommerce website so that we can clearly see how new site features impact customer experience and behavior. It addresses our business need of speeding up time to insight and automating some of the analysis around customer behavior on our website so that we can launch and monitor features in a more metric-driven way.
- Allows user recordings which enable you to see exactly how features are being used
- Easy to navigate user interface
- Strong built-in analysis features that allow the design team to pull and analyze data easily
- There are a lot of features; it does take some time to understand what is there in order to make the most use of everything
- Some additional user tutorials might be useful to introduce new users to all the features
- Data loading can be a bit smoother and faster
- Clear user interface, users don't need to have a coding background to navigate
- Being able to highlight user pain points using their analytics tools
- Filtering options help to quickly narrow down the dataset to what we care about the most
- Decreased the time it takes the organization and team to arrive at user behavior conclusions/insights
- Decreased the time we needed to spend in order to monitor how new features quantitatively impact user behavior
- Enabled the organization to make more data-driven decisions
CUX.io has a really clean UI that was easy to use and a good fit for what we needed. It combined features that we had from other products and was well-geared towards automating the type of analysis that we were interested in. It also had great customer support that really helped us to get started without any hurdles.