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CUX

Score7.5 out of 10

2 Reviews and Ratings

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What is CUX?

CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to help boost a positive customer experience with an app, and increase sales.

Categories & Use Cases

Reviews

What users are saying about CUX.
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See your revenues and conversion going up after using CUX.io, give it a shot at least once.

Incentivized
Verified User
Professional in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

It's a user behavior analysis tool that we use to understand our users. As a UX designer, it helps a lot. One of the key features of this tool is that it is able to highlight where the user's pain points are within your site and give you tips on how to improve them, which makes it a great investment. It will also convert hard-to-understand emotions into easily approachable metrics.

Pros

  • To identify the user pain points and solve them for better conversion
  • To help improve our UX game and marketing stratagies
  • Easy to use and shows all analytics data very simplified.

Cons

  • Only sometimes, data loading takes longer than usual.
  • Overall nothing to complain about

Most Important Features

  • Data-driven customer journey mapping
  • Increase revenue with customers' behavior insights on Ecommerce sites
  • Analytics

Return on Investment

  • Mostly positive and hard to point out any negatives so far
  • Conversion rate and revenues went up after optimizing the site with this tool

CUX.io - An excellent tool for driving towards faster user data insights

Incentivized
Verified User
Engineer in Research & Development (10,001+ employees employees)

Use Cases and Deployment Scope

Currently, we use CUX.io for user behavior analysis on our eCommerce website so that we can clearly see how new site features impact customer experience and behavior. It addresses our business need of speeding up time to insight and automating some of the analysis around customer behavior on our website so that we can launch and monitor features in a more metric-driven way.

Pros

  • Allows user recordings which enable you to see exactly how features are being used
  • Easy to navigate user interface
  • Strong built-in analysis features that allow the design team to pull and analyze data easily

Cons

  • There are a lot of features; it does take some time to understand what is there in order to make the most use of everything
  • Some additional user tutorials might be useful to introduce new users to all the features
  • Data loading can be a bit smoother and faster

Most Important Features

  • Clear user interface, users don't need to have a coding background to navigate
  • Being able to highlight user pain points using their analytics tools
  • Filtering options help to quickly narrow down the dataset to what we care about the most

Return on Investment

  • Decreased the time it takes the organization and team to arrive at user behavior conclusions/insights
  • Decreased the time we needed to spend in order to monitor how new features quantitatively impact user behavior
  • Enabled the organization to make more data-driven decisions

Alternatives Considered

Smartlook and Pendo.io