Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
Reviewer Pros & Cons
Pricing
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 12, 2023
Wealth of Knowledge
We use it for event management, registration, surveys, mobile app, and emarketing and publications for our company.
- Registration is very easy with the drag and drop features in flex
- New Surveys are so much easier than the older version. Drap and drop features here as well.
- Socail tables, now diagramming and seating is seamless
- Commiunity information should be available under the new look/experience of Cvent.
- The administration courses should be broken down to simplify learning.
- QR codes should be implemented in the new surveys.
- User friendly
- Able to handle complex events
- Seamless to other solutions in Cvent
73.75%
7.4
56.66666666666667%
5.7
90%
9.0
86.66666666666666%
8.7
60%
6.0
66.66666666666667%
6.7
- Knowing that the hard work and time we put into an event is something that is tangible for management.
I like the drag and drop features in Cvent. The widgets make it easy to put together a flowing registration.
250
There are 26 people within our district that utilize Cvent event managment. Every district has multiple users as well. throughout the organization I would say anywhere from 75-100 people utilize Cvent event managment for events, and simple surveys with events.
2
One is the system administrator, and the other is certified the same path. We have a learning path that in order to be a effective administrator, you must be certified in all the products utilized. Being certified gives the administrator a vast knowledge on how to handle the product not just give access to products.
- events
- emarketing
- publications
- surveys
- investigation those areas
No
- Product Features
- Product Usability
the program does what we need it to do
the drag and drop feature is the easiest we have had it building for events
- Implemented in-house
Yes
Change management was a small part of the implementation and was well-handled
- minor issues
yes so they can answer questions when we run into issues
Yes
survey dates at one time which was resolved
yes when learning about our sendbox and what we need to do to get it up and running
- drag and drop
- the information flows into other portions of Cvent
- no repeating the load of info
- attendee hub is a little difficunt
Yes
July 24, 2023
Event management made easy!
We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
- Creates a beautiful website in minutes that is aligned with our branding.
- Organizes the hotel and travel information for attendees.
- Quick email communication to our attendees through Cvent.
- Making it easier to make changes after the event goes live.
- Registration
- Hotel
- Travel/Air
- Mobile App
100%
10.0
100%
10.0
100%
10.0
100%
10.0
83.33333333333334%
8.3
100%
10.0
- It makes it easier to collect registrations and has reduced time with attendees on the phone.
- Mobile App gets information and notifications into the attendees hands
The product was not as feature rich as Cvent. We decided to stay with cvent because their product is tested, full of features we like, and constantly upgrading when users make requests.
5
Executive Assistants
Manager
Manager
1
Manager - IT support, coding, problem solving
- Industry Meetings
- Company Meetings
- Notifications during events
- Mobile App
- Notifying our attendees of changes in the planned schedule and meeting locations
- Use the chat for people to upload images during the event to use in later Newsletters
- Surveys
No
- Cloud Solutions
- Scalability
- Ease of Use
We wanted to be able to set up meeting registration websites from anywhere. We are fully remote and it makes collaboration easy.
Happy with the product. Just wanted to see what was out there in case we were missing anything.
- Implemented in-house
No
- Learning the new software
- Training employees
I don't believe we have premium support. Cvent support is responsive and quick.
Yes
Yes, they were able to resolve it and update it in future events.
We were live at an event and having trouble with the linking of the live stream to the website. The support staff worked quickly with our event AV team to get it resolved.
- Mobile app setup
- Website design and setup
- Registration types and making sure they are all turned on
- Hotel setups
Yes
It's easy to set up and easy for users to navigate. Allows us to also send push notifications.
August 04, 2022
perfect for hybrid events!
We use it for tracking, email communication to attendees & speakers, event agenda & resources & countdowns. Our staff has access to everything & love that speakers are responsible for uploading their own information. Custom branding & custom website. We use for our major conference each year. It is easy to use & once you have the hang of it, it's seamless.
- Keep event details organized.
- Lets speakers input data, relieving time and tasks off your plate.
- User friendly.
- Purchasing license.
- Getting in touch with team support.
- Language barriers.
- Organization.
- Data input for event.
- Attendee accessibility.
- During pandemic when everyone cancelled their events, we used this platform & had the highest attendance of our yearly conference ever!
- Drove revenue by 40%.
- Made more than our expenses to use system.
5
Mangers, Event associates, marketing executives
2
Time, understanding that you have to work on this piece by piece. Ensuring all data and imports are accurate. Ensuring your files are compatible with Cvent, patience, design skills, trainable, trust in product.
- Events.
- Conferences.
- Webinars.
- Hybrid events.
- Webinars.
- Email communication.
- Hybrid events.
- Virtual presentations only.
- In-person events.
Yes
We didn't replace but did reach out to AGC of America as they used a different platform, but we decided to go with this as we've used other products from Cvent in past.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Prior experience
Trustworthy
always delivered on actionable items
impressive for attendees
makes organization look polished
Trustworthy
always delivered on actionable items
impressive for attendees
makes organization look polished
I would ask for a breakdown of what to do first, and the steps needed to tackle each task.
- Implemented in-house
No
Change management was a minor issue with the implementation
- Complex to learn.
- Too many features.
- No easy step by step instructions to follow.
No - budget restrictions.
Yes
it was resolved, but the day of the event which was nerve-wracking.
We needed help understanding how we would add an extra layer of our own video feed & our project manager did 2 trial runs with us to ensure it worked properly!
- Inputting data.
- Selecting custom branding.
- Attendee portal.
- Using email communication.
- Attendee log in.
- Slow response time when help was needed.
Yes, but I don't use it
July 20, 2020
Cvent for DMOs
My organization uses Cvent Event Management as a portal to both promote our city and its venues as well as to communicate with event planners.
- Cvent allows planners to discover cities and/or venues they may not have otherwise considered.
- Cvent has continued working to integrate both DMOs and venues in the RFP distribution process.
- Launched the RFP Showcase which allows DMOs and Venues to respond to RFPs they may be a fit for but were not selected to receive.
- There is an awful lot of clicking in Cvent. A more streamlined system would not be a bad thing.
- Cvent was definitely designed for hotels and not DMOs. There are several features in the program that are not relevant to entities promoting an entire location over a specific venue.
- Cvent has allowed my city to host meetings that may not have otherwise considered our location.
I have not used any other similar products.
4
Sales and marketing both use Cvent. The sales team uses Cvent to respond to RFPs while the marketing team ensure the information about our city is up to date and relevant.
2
The Director of Sales serves as the main admin and assigns RFPs that are received. The Director of Marketing is responsible for making sure the information about our destination is current.
- To promote our destination to meeting/event planners who are sourcing locations
- To educate meeting/event planners about our destination
- To give visibility to hotels and venues in our destination
- We haven't been super innovative with Cvent. We mostly use the basic functions.
- To promote incentives we are able to provide meeting planners who select our destination
No
- Analyst Reports
We opted to use Cvent because that is what our customers are using to distribute their RFPs. We want to be where our customers are.
I can't think of anything we would change.
- Implemented in-house
No
Change management was minimal
- Determining who on the team would be in charge of maintenance, assigning RFPs, etc.
No
I was looking for a way to monitor how many RFPs are received by venues in my destination that the DMO is not copied on. My account rep was able to provide me with the perfect solution to this questions.
- It is easy to update the venue listing and add new images for the destination
- Messaging event planners is quite easy
- The proposal system is a bit cumbersome and not very applicable to DMOs
April 13, 2020
We love Cvent
We use it to build websites for our events, collect registration data and provide reports. We also use it to pull information into CrowdCompass so we can produce mobile apps for some events. It is used by our group travel department. It is a one stop shop for our registration processes.
- The new Flex registration has revolutionized the websites we are able to produce for our clients.
- The ability to connect to GDS systems and pull in registrants directly is wonderful when it comes to pulling arrival and departure manifests.
- It is a straightforward tool that makes daily life easier in the event industry.
- Nothing that I can think of at this moment.
- It has helped us work smarter and not harder as we are able to get most everything we need out of one place.
It is much better than the tools we have used in the past. It has more feature than we had before and a much better mobile app associated with it. The websites that can be produced are much better than I could before when using our previous tool. I wouldn't ever go back to the old.
20
Meeting planners, Web Builders, Air Agents, Managers
3
We have 3 client services coordinators who are responsible for both building and maintaining our sites as well as creating reports to pull whatever pertinent information is needing by vendors or the client.
- Incentive Trips
- Tradeshows
- Business Meetings
- I can't think of any unexpected or innovative ways thus far
- Hoping to have more trade shows to better utilize some of the new tools associated with flex
Yes
We replaced Certain due to the fact that they were not staying up with today's technology and their mobile app left something to be desired as it had very limited functionality.
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Third-party Reviews
The features Cvent had to offer far outperformed what we were previously using. It was a no brainer
I wouldn't
- Implemented in-house
No
- none
- Online training
- In-person training
- Self-taught
I used a combination of self-taught, online and in-person training. I definitely do not think I could have fully grasped everything with only being self-taught.
no
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
In the old build we would use some code to make our websites look more modern and it was difficult at times trying to determine exactly what we needed to change in order to get the end result we wanted. With Flex we no longer have to do that.
no
No
There isn't one that stands out more than the other. I feel like every single time I have contacted support they do all they can to resolve my problem even if it does end up taking more time that I would like.
- with Flex creating a robust website is much easier
- integrating air itineraries into Cvent
- pulling reports on the registration information
- in the past setting up registration forms was a bit cumbersome but with Flex has become much easier
- Crowd Compass
- PNR Integration
integration for both were pretty simple, no major issues.
- none at this time
- File import/export
be patient and start as soon as you can
I believe we negotiated the pricing of the mobile apps that we would have included per year.
no
Yes
went smoothly
- More modern websites and registration experience with Flex
- ease of creating websites
- more new features for Flex including the travel module so we can fully integrate all of our programs with Flex
No
No