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Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage …
Overview
What is Cvent Passkey?
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…
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What is Cvent Passkey?
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Cvent Event Diagramming?
Cvent Event Diagramming (Social Tables) is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cvent Passkey?
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.
Cvent Passkey Features
- Supported: Customized guest experience when booking rooms.
- Supported: Upsell opportunities from booking to check-in and beyond.
- Supported: Online event dashboards with live pick-up, pace, and room list data.
- Supported: Citywide event support.
- Supported: Integrated event registration and hotel bookings for DMOs.
Cvent Passkey Screenshots
Cvent Passkey Competitors
Cvent Passkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | Chinese, English, French, German, Spanish |
Frequently Asked Questions
Sabre SynXis Enterprise Platform, Hotello, and Amadeus Central Reservation System are common alternatives for Cvent Passkey.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Cvent Passkey are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage room blocks, saving time and effort in handling contracts and sending rooming lists to clients. With Passkey, clients have the flexibility to view their rooming lists, make changes or additions, resulting in a mutually beneficial situation for both hoteliers and clients. The system allows users to effortlessly manipulate and update their rooming lists without the need to contact the vendor every time. This streamlines the process for events departments, ensuring the correct allocation of rooms and providing real-time reports on block pickup rates and reservation lists. Passkey also empowers attendees by giving them control over their reservations, offering real-time analytics, and eliminating the need for intermediaries. Furthermore, Passkey saves significant employee hours by allowing guests to choose their stay, securely input their credit card information, and directly connect with the host hotel. For Meetings and Events Departments, Passkey proves invaluable in managing hotel accommodations, reducing the back-and-forth hassle associated with sending rooming lists. Additionally, Passkey is employed by third-party meetings and incentive planning companies, internal Meetings and Events groups, as well as hotels managing reservations for city-wide conferences. By digitally tracking and managing hotel rooms with ease, Passkey becomes an essential tool for these organizations, ensuring contractual obligations are met while saving valuable time on manual reports. Furthermore, Passkey provides weekly updates on room blocks so that clients can make informed decisions based on inventory availability. Its range of features makes it particularly suitable for citywide events as it offers real-time availability updates, attraction showcases, and messaging capabilities. While Passkey is user-friendly and easy to implement, integrating it with the registration process would enhance attendee booking efficiency. Overall, Passkey has proven to be an indispensable resource in streamlining the reservation process for hotels and enhancing convenience and transparency for guests managing larger groups or wedding room blocks.
Streamlined Rooming List Process: Many users have praised the system for its streamlined rooming list process, stating that it allows for easy access to rooming lists 24/7. Several reviewers appreciated how this feature saved time by eliminating the need to send updated rooming lists.
Valuable Integration with Passkey Licensed Hotels: The integration with hotels that have a passkey license has been seen as a valuable feature by many customers. They appreciate the seamless connection between the system and these hotels, which enhances their overall experience and simplifies event management.
Quick Snapshot of Event and Real-time Access to Data: Users have found great value in how the system provides a quick and easy snapshot of the entire event, making it effortless to understand at a glance. Additionally, real-time access to event data has been highly regarded as an important feature by multiple reviewers.
User-Unfriendly Interface: Several users have found the interface of the software to be user-unfriendly, resulting in a steep learning curve when starting to use the software. They have suggested that updating the interface would greatly improve the user experience.
Time-Consuming Set-up Process: Some users mentioned that setting up the software is time-consuming, which can be frustrating and inconvenient. They feel that streamlining and simplifying the set-up process would save time and make it more efficient.
Limited Integration with Cvent Event Management: Users expressed frustration with the inability to integrate the software with the registration process of Cvent Event Management. This lack of integration creates inconvenience for users, and they suggest that adding this feature would enhance convenience and streamline their workflow.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
July 26, 2023
Happy Cvent Passkey User
Score 8 out of 10
Vetted Review
Verified User
Cvent Passkey has many features to offer and is a great tool for citywide events using multiple hotels.
Accessible 24/7 for attendees to place reservations
Planners Portal
Availability is shown in real-time
Ability to showcase attractions
Send messages about the event, city, or other information that attendees should know
Passkey support is always available to assist with any issues or questions.
I am sure others will be able to add to this list.
- ability to manage room blocks
- ability to customize reports
- easy accessibility
- Ability for attendees to look up the master acknowledgment, then display all reservations under it and allow them to select which needs to be adjusted. Defaulting back to the screen to select the next one to change. So that they wont have to go in and out multiple times.
- Affiliates to use the manage.passkey.com. There are many planners that prefer to use this side.
- Reports
- Ease of adding and managing room blocks
- ability to showcase attractions
- user friendly for attendees and planners
June 15, 2022
Helpful Hotel Management
Score 9 out of 10
Vetted Review
Verified User
We use Cvent Passkey in our organization to help make life easier for our attendees once they register for our event and need to travel. It is helpful to have a one-stop-shop for hotel booking, particularly in a post-COVID era as our attendees are sometimes traveling for the first time in a while.
- Hotel booking
- Tracking for planners
- Managing bookings
- Learning curve when you start
- Hotel booking
- Positive impact on attendee experience
April 06, 2022
Cvent Passkey Review
At my organization, I take calls from our convention housing line and help city-wide conference attendees make their reservations for hotels in the area. Cvent Passkey has been extremely easy to use and very helpful for the hotels. City-wide meetings are 600 attendees on peak +. This is a great way for the hotels to outsource these reservations so their properties don't get overwhelmed with calls. The only thing that could be better is making multiple reservations at once. We always have to copy the reservations multiple times for groups which is quite time-consuming.
- Bookings made through Passkey feed directly into hotels' reservation system.
- Real-time reporting on pickup.
- Planners can see the group's status.
- Mobile App
- Email confirmations take awhile to go through.
- Registration
- Room Blocks
- Positive impact because it is easier for attendees to speak with someone (a real live person) directly, who knows the city they are coming to and can help them with their reservation.
November 21, 2021
Great For Vendors, Too!
As a hotelier, this is a great product for the client and me. They have a dedicated place to upload, manipulate, and check their rooming list. Especially in today's world, where everyone is short-staffed, having to stop writing a contract for one client to send a rooming list to another is time-consuming. Personally, I used to be a team of 4, and now it's just me, so my time is precious and has to be managed perfectly. This system allows my clients the ability to see their list, make changes or additions. A win-win for us both!
- Streamline the rooming list process
- Gives clients 24 hour access to their rooming lists
- Gives time back to vendors from not having to send updated rooming lists
- Emails - so the guests can get confirmations
- Email updates
- Client access to rooming list to edit and update
- Positive - it gives immediate satisfaction to the client, they don't have to wait for me to be able to send them their rooming list.
September 11, 2021
Great tool to manage room blocks
Cvent Passkey is being used by a few departments across the organization for various events. It helps us stay coordinated and organized on our room block, making sure VIPs have rooms, we've fulfilled our contractual obligations, etc. It saves us so much time because we don't have to pull those reports manually or wait for the hotel to provide us with updates.
- Easy to use
- Well organized
- Time saver
- More customization
- More alert options
- Better mobile application
- Real-time
- Integrations
- Visual representations
- Saves us time
- Helps us utilize the full room block/save money