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Cvent Passkey

Cvent Passkey

Overview

What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…

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Recent Reviews

TrustRadius Insights

Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage …
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Happy Cvent Passkey User

8 out of 10
July 26, 2023
Cvent Passkey has many features to offer and is a great tool for citywide events using multiple hotels. Accessible 24/7 for attendees to …
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Helpful Hotel Management

9 out of 10
June 15, 2022
We use Cvent Passkey in our organization to help make life easier for our attendees once they register for our event and need to travel. …
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Cvent Passkey Review

8 out of 10
April 06, 2022
Incentivized
At my organization, I take calls from our convention housing line and help city-wide conference attendees make their reservations for …
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Easy, Functional, Reliable

9 out of 10
March 18, 2021
We use PassKey here at the hotel for our larger groups, and specifically more recently, for our wedding room blocks. It truly helps …
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Passkey

7 out of 10
December 30, 2020
Incentivized
As a third party meetings & incentive planning company, we use [Cvent Passkey] to manage housing blocks in real time across numerous events.
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Good tool

8 out of 10
July 10, 2020
When starting using Cvent, we looked into Passkey. It is a very cool tool for integrating the hotel booking into the registration wizard …
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Check Out Passkey

9 out of 10
April 02, 2020
Incentivized
Cvent Passkey is a tool I use with hotel partners. It's very effective when submitting a rooming list where attendees must pay for rooms …
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PASS over the KEY to success!

8 out of 10
March 19, 2020
Passkey is used by our event and meeting management team to manage room block for meetings that we host. It helps ensure the correct …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.

Cvent Passkey Features

  • Supported: Customized guest experience when booking rooms.
  • Supported: Upsell opportunities from booking to check-in and beyond.
  • Supported: Online event dashboards with live pick-up, pace, and room list data.
  • Supported: Citywide event support.
  • Supported: Integrated event registration and hotel bookings for DMOs.

Cvent Passkey Screenshots

Screenshot of Updated Passkey Home PageScreenshot of Passkey By the NumbersScreenshot of Passkey TestimonialScreenshot of Unified Experience

Cvent Passkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesChinese, English, French, German, Spanish

Frequently Asked Questions

Sabre SynXis Enterprise Platform, Hotello, and Amadeus Central Reservation System are common alternatives for Cvent Passkey.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Cvent Passkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage room blocks, saving time and effort in handling contracts and sending rooming lists to clients. With Passkey, clients have the flexibility to view their rooming lists, make changes or additions, resulting in a mutually beneficial situation for both hoteliers and clients. The system allows users to effortlessly manipulate and update their rooming lists without the need to contact the vendor every time. This streamlines the process for events departments, ensuring the correct allocation of rooms and providing real-time reports on block pickup rates and reservation lists. Passkey also empowers attendees by giving them control over their reservations, offering real-time analytics, and eliminating the need for intermediaries. Furthermore, Passkey saves significant employee hours by allowing guests to choose their stay, securely input their credit card information, and directly connect with the host hotel. For Meetings and Events Departments, Passkey proves invaluable in managing hotel accommodations, reducing the back-and-forth hassle associated with sending rooming lists. Additionally, Passkey is employed by third-party meetings and incentive planning companies, internal Meetings and Events groups, as well as hotels managing reservations for city-wide conferences. By digitally tracking and managing hotel rooms with ease, Passkey becomes an essential tool for these organizations, ensuring contractual obligations are met while saving valuable time on manual reports. Furthermore, Passkey provides weekly updates on room blocks so that clients can make informed decisions based on inventory availability. Its range of features makes it particularly suitable for citywide events as it offers real-time availability updates, attraction showcases, and messaging capabilities. While Passkey is user-friendly and easy to implement, integrating it with the registration process would enhance attendee booking efficiency. Overall, Passkey has proven to be an indispensable resource in streamlining the reservation process for hotels and enhancing convenience and transparency for guests managing larger groups or wedding room blocks.

Streamlined Rooming List Process: Many users have praised the system for its streamlined rooming list process, stating that it allows for easy access to rooming lists 24/7. Several reviewers appreciated how this feature saved time by eliminating the need to send updated rooming lists.

Valuable Integration with Passkey Licensed Hotels: The integration with hotels that have a passkey license has been seen as a valuable feature by many customers. They appreciate the seamless connection between the system and these hotels, which enhances their overall experience and simplifies event management.

Quick Snapshot of Event and Real-time Access to Data: Users have found great value in how the system provides a quick and easy snapshot of the entire event, making it effortless to understand at a glance. Additionally, real-time access to event data has been highly regarded as an important feature by multiple reviewers.

User-Unfriendly Interface: Several users have found the interface of the software to be user-unfriendly, resulting in a steep learning curve when starting to use the software. They have suggested that updating the interface would greatly improve the user experience.

Time-Consuming Set-up Process: Some users mentioned that setting up the software is time-consuming, which can be frustrating and inconvenient. They feel that streamlining and simplifying the set-up process would save time and make it more efficient.

Limited Integration with Cvent Event Management: Users expressed frustration with the inability to integrate the software with the registration process of Cvent Event Management. This lack of integration creates inconvenience for users, and they suggest that adding this feature would enhance convenience and streamline their workflow.

Attribute Ratings

Reviews

(1-25 of 29)
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Score 8 out of 10
Vetted Review
Verified User
  • ability to manage room blocks
  • ability to customize reports
  • easy accessibility
  • Ability for attendees to look up the master acknowledgment, then display all reservations under it and allow them to select which needs to be adjusted. Defaulting back to the screen to select the next one to change. So that they wont have to go in and out multiple times.
  • Affiliates to use the manage.passkey.com. There are many planners that prefer to use this side.
April 06, 2022

Cvent Passkey Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Bookings made through Passkey feed directly into hotels' reservation system.
  • Real-time reporting on pickup.
  • Planners can see the group's status.
  • Mobile App
  • Email confirmations take awhile to go through.
Ivan Mejia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Integration with hotels that have a passkey license.
  • Easy to take a quick look and understand a snapshot of your entire event.
  • Allows for integration across all departments of our organization.
  • Interface could be very user un-friendly; if they could update that it would help.
  • A bit time consuming to set up.
  • Cannot integrate it within the registration process of Cvent Event Management.
Anne Knox, CMP, CVEP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • On-demand info.
  • I can get info whenever I want and not rely on someone to pull a report for me.
  • I always know where I stand with hotel blocks.
  • Lifesaver.
  • I wish we could somehow enter our data in it. We reserve our own rooms at a hotel, but they are not reflected until we send the names of our employees 3 weeks before the event.
Bri Anguilano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Simplifies the reservation process for the hotel.
  • Reservations are created in real-time.
  • It's a secure way to provide the hotel with a rooming list.
  • Not being able to integrate Passkey during the actual registration process, which caused some confusion for registrants.
  • Changes in Passkey did not always flow back over into the registrations.
  • Difficult to find a registrant's roommate request.
July 10, 2020

Good tool

Score 8 out of 10
Vetted Review
Verified User
  • Direct communication with hotel.
  • Real time data.
  • API Integration.
  • Time saving.
  • Mobile app for admins.
  • It is too expensive for trade unions or NGOs.
  • Some hotels do not use it.
April 02, 2020

Check Out Passkey

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Hotel Block Organization
  • Custom Text on welcome page for room reservations
  • Easy process to share with attendees
Score 8 out of 10
Vetted Review
Verified User
  • Customized guest experience when booking rooms.
  • Real-time ability to view event data.
  • Customized room block web page.
  • Integrate Passkey within the registration page while registering.
  • Mobile app for admin management.
  • A bit time consuming to set up, but once its set up it is great.
February 18, 2020

Great time saver!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automates the room booking process!
  • The fact that both integrated & non-integrated hotels can easily use the system is a huge benefit.
  • The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
  • The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
February 12, 2020

Very satisfied user!

Kathryn Loops | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Visual representation of room block data.
  • Real-time ability to view event data.
  • We would like the opportunity to separate room blocks in the dashboard as some of our events have separate ones, and the visual reports can't be separated currently.
January 22, 2020

Great Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Personalized reservations link for booking reservations
  • Planners have direct access to their rooming list
  • Possibly more access to changing photos on the hotel website
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