Cvent Surveys for Meetings and Events
Cvent surveys are most often used after an event or meeting to collect post event feedback. Sometimes it is used in advance of a meeting …
Overview
What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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Popular Features
- Custom logo/branding (7)8.686%
- Multiple question types (7)8.484%
- Response tracking (7)8.282%
- Survey templates (7)7.373%
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Event Management Specialist
Federal Reserve Bank of Dallas (Banking, 1001-5000 employees)
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've come to the right place. With Cvent Surveys, the user can create survey programs that produce insights for smart decision making.
Cvent Surveys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Follow-up emails
Survey Distribution Features
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Anonymous responses
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Cvent Surveys Competitors
- FluidSurveys (Discontinued)
- Surveypal
- Survey Monkey
Cvent Surveys Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
FluidSurveys (Discontinued) and Surveypal are common alternatives for Cvent Surveys.
Reviewers rate Changes to live survey highest, with a score of 8.9.
The most common users of Cvent Surveys are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT department, utilize Cvent to create and distribute surveys, while also providing training and consultation to other teams. The reporting feature of Cvent allows the reporting team to generate insightful metrics for evaluation purposes. Integrations with CRM systems through APIs enable seamless data acquisition and survey distribution. This functionality proves helpful for the Quality Assurance team in evaluating Voice of the Customer responses for business improvements and enhancing customer satisfaction.
In addition, Cvent plays a crucial role in event management and customer feedback collection. Event coordinators and the product development team utilize Inquisium, a component of Cvent, to capture data about customer experiences during events and training sessions. The reports tool in Inquisium further aids in improving future events and training sessions based on the collected data. Moreover, Cvent's event website creation, email campaigns, pre-generated templates, sign-ups, follow-ups, alerts, and quick landing page creation features streamline event management processes.
Cvent also serves as a Case Management System, enabling tracking and reporting of metrics on a weekly basis. The application of Cvent extends beyond internal use as it is used as a client-facing survey tool by departments like HR and marketing. HR uses it to gauge interest in events and host company forms, while the marketing department relies on Cvent to determine customer satisfaction and capture the voice of customers through various surveys.
For organizations like Transplace, Cvent integrates with Salesforce for customized data collection during major surveys. Furthermore, Inquisium is instrumental in gathering post-event feedback surveys and facilitating pre-registration approval tracking.
Overall, users appreciate their experiences with Cvent Surveys and often prefer it over other portals they use daily due to its user-friendly interface and extensive functionality.
Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.
Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.
Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.
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Lack of Intuitive Design and Clarity: Some users have expressed frustration with the lack of intuitiveness and clarity in the design of Cvent Surveys. They feel that it is not always clear what type of survey is needed, leading to confusion during the creation process.
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Challenges with Technical Support Communication: Several users have encountered difficulties in communicating with the technical support team. They feel that the support team often uses technical jargon beyond their understanding, making it challenging to effectively resolve issues or seek assistance.
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Impact on Other Surveys during Solution Issues: Users have reported instances where changes made to one team's survey during a solution issue had unintended consequences for other surveys within their organization. This has caused confusion and disruption among multiple teams using Cvent Surveys simultaneously.
Attribute Ratings
Reviews
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May 09, 2014
Cvent integration across multiple platforms, no need for all those other subscriptions anymore!
Score 9 out of 10
Vetted Review
Verified User
Across two departments. The main purpose was for our event website each year, but we also use it for email campaigns, pre-generated templates, sign-ups, follow ups, alerts and when I need to create quick landing pages.
- It's great that it keeps track of responses and answers and assigns them to our potential attendees, past attendees, colleagues and friends to easily reference.
- The surveys have a lot of flexibility when creating and designing templates, wording and layouts.
- Being able to edit CSS allows us to match to our current website design as well.
- Being able to edit HTML in every available field has been a problem in the past.
- Being able to more easily edit email templates, sometimes work can be lost really easily.
- As easy as it can be to edit CSS/HTML, for those members in our organization that lack these skills, they have a difficult time when it comes to designing.
- Saved a lot of money, once we brought everything to Cvent, we were able to close out other programs and software subscriptions.
- Seemed a little expensive at first, but once we integrated everything it made much more sense.
- I've gotten good at navigating around Cvent, which has made operations and getting campaigns out much easier.
We actually didn't look at any other platforms. Found Cvent through doing research online, had a call with a sales rep, rest was history.
Score 10 out of 10
Vetted Review
Verified User
Cvent is currently being used for creating and sending surveys out both for and from various Lines of Business within the company. My IT department is responsible for the administration of Cvent. We both manage different teams surveys as well as provide training and consultation to other teams that wish to maintain and administer their own surveys. We also have a reporting team that is responsible for providing various metrics utilizing the canned reports available from within Cvent. We also currently have integrated on Line of Business via an API with Cvent for acquisition of invitation data from a CRM and transferring that data via the API to Cvent for loading of the invitation data and sending out the surveys. The specific business problems Cvent addresses is having the ability to produce valuable Voice of the Customer responses that allows our Quality Assurance team to evaluate responses for both internal and external customers providing an opportunity for business change making improvements with focus on customer satisfaction. Net Promoter is a key element in our company for capturing metrics on customer satisfaction. Cvent provides the opportunity to present results in this manner.
- Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
- The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
- The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
- Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
- Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
- Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
- Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
- Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.
- It is not intuitive in the design of your survey as to what "type" of survey you may need, i.e., Response type, etc. Because of this, you potentially could be sending the same invitation repeatedly to respondents who either did not respond or partially responded to their survey invitation.
- Though customer support is quick to respond, communication with their technical support team at times has proven challenging with them speaking at a level beyond our survey comprehension.
- Having multiple organizations within our company adminstrating their own surveys, we have found that when Cvent has made changes to one teams survey during a solution issue, it impacted another teams survey.
- Invitation files present a banner at the end of the process depicting the invitation file was imported successfully. We found that it does not always appear, thus causing confusion as to whether the import was successful or not.
- When exporting reports into Excel, the ease of expanding rows or collumns functionality no longer exists. The double click capability of the row or colum somehow is removed after the report is presented in Excel. This requires significant manual manipulation of the file to show questions and responses.
- Cvent has allowed our company to move in a postive direction in regards to acquiring feedback from both our internal and external customers. Our legacy system posed numerous issues from both a development and maintenance perspecive as well as a reporting perspective.
- Cvent has streamlined our ability to reach our customers and produce valuable metrics allowing for us to review and make changes directly impacting our customers.
- Many organizations within our company had a strong desire to survey their customers but lacked both the technical capability and physical capability to accomplsih this. With the word spreading throughout the company that Cvent has become the tool of choice, these organizations are now able to achieve this.
- A valuable end result of Cvent is that the metrics provided from the surveys allows for a coaching capability within the specific organization, which results then in employee efficiency, improved skills and increased customer satisfaction.
- One of the most important aspects of the results produced by your metrics is the ability to recognize and address a potential customer issue quickly. Having reporting at your fingertips and a team to evaluate and respond to issues will prove most effective for your organization.
Other survey technologies are not accepted by many of our clients. Cvent is accepted and has allowed us to reach a greater audience within our client base giving us opportunities to improve customer satisfaction where in the past this was missed. Our legacy survey tool is extremely unstable in that any changes we make to a survey, adding, changing or deleting questions most all the time will break the reporting engine attached to the survey tool. Ease of design is difficult, ease of implementing logic between questions is difficult and reporting is all adhoc creating extra work for the IT team having to address requests for reports where the end users cannot figure out how to manipulate their queries.
May 01, 2014
CVENT as Case Tracking Tool review
Score 8 out of 10
Vetted Review
Verified User
Cvent is used by our department as Case Management System. It allows us to track and report metrics on as weekly basis.
- Customizable System. You can build any Survey/Event easily.
- Good reporting capabilities, both custom and built-in
- User Friendly interface. Easy to use.
- Stability and reliability. System is pretty stable with very rare IT issues popping-up.
- Some fields (like time stamps) can be hidden inside the CVENT database and custom reports are required to report that data.
- As we use CVENT as custom Case Management System, it allows us to have timely reporting and, thus, be able to provide more efficient customer support based on analysis of data and correction of any gaps that we may have.
May 01, 2014
Cvent is Awesome!
Score 9 out of 10
Vetted Review
Verified User
Cvent is being used by our Sales Department. It addresses many business needs and problems. It helps us respond easily to a lead and get back to clients within a reasonable time frame. It is a wonderful tool to use and easy to navigate around. Our whole department enjoys their Cvent experience and will continue to use it. They prefer it over other portals they use on a daily basis. Thank you.
- It allows for clients to ask questions they need answered.
- It records everything for you and gathers information for both the client and the sales representative to read.
- It is a middleman for the client and Sales rep. It is a wonderful tool and easy to navigate around. People find it easy and simple to use.
- It could not ask you to log in at every time you exit the portal. I would appreciate not having to do so every time.
- The portal could move at a higher speed, although it is much faster than all the other portals.
- Cvent could also suggest some common answers or questions that clients would like answered in a more detailed manner.
- Increased employee efficiency is a true statement for Cvent. It is efficient for both clients and sales representatives.
- It also has a faster lead conversion and notifies you as soon as a client has accepted a proposal.
- I would not say it has any negative impact at our company whatsover. Thank you Cvent for working so properly.
April 30, 2014
Cvent - a robust survey tool made easy
Score 9 out of 10
Vetted Review
Verified User
Cvent is currently being used both as an internal tool as well as a client facing survey tool. Our HR department uses it internally to gauge interest in certain events, get a pulse check, or host various company forms to fill out. My role in the marketing department is to own and administer the web survey aspect of Cvent to determine customer satisfaction. We capture the voice of our customers through Cvent in many ways. Annual surveys for each of the business segments are sent out to our customers to help trend client satisfaction year over year. Satisfaction is also captured after tradeshows and other events we host, which helps us gather feedback and make improvements for the next event. All of these outlets are combined to determine the overall performance of our company in the eyes of our customers.
- Cvent is a robust survey tool. Almost any survey logic you can think of is available, which allows for complex surveys to be built. The advanced logic feature comes in handy in almost every survey that I build.
- Cvent support is a major reason for my satisfaction with the product. I have only been using the tool for a couple of years now, so I still have a lot of questions about some of the more advanced features, and Cvent support is always available. Not only are they available, but they answer my question or resolve my issue in a timely manner every time I call or email them. Cvent provides truly great customer service.
- Cvent is easy to use - plain and simple. I came into my role with very little survey experience, and I have quickly become the go-to in the organization. The tool is intuitive and I have been able to pass my knowledge along to many others across the organization with ease. The interface on the back-end is user friendly and in my opinion the surveys themselves are very easy to navigate for the respondent.
- I have had some occasional errors that have come up in the system that don't seem to have an obvious cause. These can be frustrating to overcome, but Cvent support has always been able to resolve these issues.
- Cvent might be a little to rigid at times on the back-end. It could just be my lack of coding experience, but sometimes the html emails and survey templates can be difficult to make as aesthetically pleasing as I would like.
- The opening screen for 'Known Surveys' often bothers me because you cannot add additional fields to the "first page" of the survey. This is only if you are not sending the email through Cvent, so it is not a major flaw.
- Better trending data for all surveys - including client satisfaction surveys and post-event surveys
- More consistent survey approach across the entire company
- More open and honest feedback from our customers - particularly from the open-ended questions
Compared to SurveyMonkey, Cvent is a far more robust tool. There are many more options for survey logic, the email platform is superior, and even the templates are more plentiful and professional. When comparing to Qualtrics (and keep in mind, I have only used Qualtrics a limited amount), I feel that Cvent is just a more intuitive and user-friendly survey tool. The user interface is extremely simple, yet has so much complexity behind it. Despite the complexity, nearly all of the features are labeled clearly and are as straightforward as possible.